GTB 1 Posted June 14, 2018 Share Posted June 14, 2018 (edited) Today it stops 2 times .... on DSM 6.2-23739 Edited June 14, 2018 by GTB Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 14, 2018 Share Posted June 14, 2018 Today it stops 2 times .... on DSM 6.2-23739 hi there @@GTB, please attach the information requested in how to report a problem. thanks. Link to comment Share on other sites More sharing options...
Mdrodge 0 Posted June 20, 2018 Share Posted June 20, 2018 (edited) So at the moment all is running well and it almost never stops.... But for some reason it's currently using 5.57GB of RAM. (it's a good job i have the 8GB model ((DS916+ 8gb)) ) I think that's a bit high. The largest video i have in my library is 3gb and i haven't played a video in 16 hours. (the cpu usage was low so i don't think it was transcoding) I stopped the server app and restarted it and it went down to the normal 135mb but in the time it's taken me to type this its at 500mb.....600mb. ...memory leak???... maybe that's what's stopping the server app Edited June 20, 2018 by Mdrodge Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 20, 2018 Share Posted June 20, 2018 It's mono based and mono apps tend to run high on memory. Once this is transitioned to .net core this shouldn't happen anymore. 1 Link to comment Share on other sites More sharing options...
Elfman 1 Posted June 23, 2018 Share Posted June 23, 2018 I just started testing Emby on my Synology DS1815+ using a Docker image. It had been running completely fine for several weeks when I notice it started crashing on a consitsent basis. I have disabled my Collections plugin and turned off realtime monitoring on all library folders with no luck. The container loads just fine but as soon as I click on a media item, the server crashes. I can consistently create this error. I am running Emby Server 3.4.1.0 Attached is my most recentl log file. Much appreciated. Fortunately, this is just for testing purposes and my Windows Server Emby server is rock solid. I do realize I have a ServerWMC Recordings permission error in there, which is fine. Any help is appreciated. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 23, 2018 Share Posted June 23, 2018 I just started testing Emby on my Synology DS1815+ using a Docker image. It had been running completely fine for several weeks when I notice it started crashing on a consitsent basis. I have disabled my Collections plugin and turned off realtime monitoring on all library folders with no luck. The container loads just fine but as soon as I click on a media item, the server crashes. I can consistently create this error. I am running Emby Server 3.4.1.0 Attached is my most recentl log file. Much appreciated. Fortunately, this is just for testing purposes and my Windows Server Emby server is rock solid. I do realize I have a ServerWMC Recordings permission error in there, which is fine. Any help is appreciated. Hi, can you try removing these plugins and see if that has any impact? 2018-06-23 15:31:31.298 Info App: Loading RokuMetadata, Version=3.1.5.0, Culture=neutral, PublicKeyToken=null from /config/plugins/RokuMetadata.dll 2018-06-23 15:31:31.298 Info App: Loading MediaBrowser.Plugins.PushOverNotifications, Version=3.1.1.0, Culture=neutral, PublicKeyToken=null from /config/plugins/MediaBrowser.Plugins.PushOverNotifications.dll 2018-06-23 15:31:31.298 Info App: Loading CoverArt, Version=4.0.72.0, Culture=neutral, PublicKeyToken=null from /config/plugins/CoverArt.dll 2018-06-23 15:31:31.298 Info App: Loading wmc2mb, Version=1.1.7.0, Culture=neutral, PublicKeyToken=null from /config/plugins/wmc2mb.dll 2018-06-23 15:31:31.299 Info App: Loading statistics, Version=2.0.4.5, Culture=neutral, PublicKeyToken=null from /config/plugins/Statistics.dll 2018-06-23 15:31:31.299 Info App: Loading Emby.Kodi.SyncQueue, Version=2.0.3.0, Culture=neutral, PublicKeyToken=null from /config/plugins/Emby.Kodi.SyncQueue.dll Thanks. Link to comment Share on other sites More sharing options...
Elfman 1 Posted June 23, 2018 Share Posted June 23, 2018 Hi, can you try removing these plugins and see if that has any impact? 2018-06-23 15:31:31.298 Info App: Loading RokuMetadata, Version=3.1.5.0, Culture=neutral, PublicKeyToken=null from /config/plugins/RokuMetadata.dll 2018-06-23 15:31:31.298 Info App: Loading MediaBrowser.Plugins.PushOverNotifications, Version=3.1.1.0, Culture=neutral, PublicKeyToken=null from /config/plugins/MediaBrowser.Plugins.PushOverNotifications.dll 2018-06-23 15:31:31.298 Info App: Loading CoverArt, Version=4.0.72.0, Culture=neutral, PublicKeyToken=null from /config/plugins/CoverArt.dll 2018-06-23 15:31:31.298 Info App: Loading wmc2mb, Version=1.1.7.0, Culture=neutral, PublicKeyToken=null from /config/plugins/wmc2mb.dll 2018-06-23 15:31:31.299 Info App: Loading statistics, Version=2.0.4.5, Culture=neutral, PublicKeyToken=null from /config/plugins/Statistics.dll 2018-06-23 15:31:31.299 Info App: Loading Emby.Kodi.SyncQueue, Version=2.0.3.0, Culture=neutral, PublicKeyToken=null from /config/plugins/Emby.Kodi.SyncQueue.dll Thanks. Uninstalled and server crashed shortly after. Restarted the server to test. So far so good. Will test today and let you know. Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 23, 2018 Share Posted June 23, 2018 Ok, admittedly, we are not testing the docker package on Synology due to the fact that we have a dedicated Synology package. In fact, it's been reported that on the beta channel, the Docker package won't even start on Synology, although I'm not yet sure that will affect everyone or not. If it does start for you then there's a chance this crashing may be resolved, as I think it's happening in a layer that isn't ours. Thanks. Link to comment Share on other sites More sharing options...
Elfman 1 Posted June 24, 2018 Share Posted June 24, 2018 So after removing the plug-ins, things seems to have stabilized. I have also turned back on real time monitoring to see if that impacts things. So far so good. Understood about Docker v Native package. I prefer docker due to its flexibility and isolation. If this starts acting up, maybe I'll give that a try. Do we know if this can be isolated to a particular plugin? I'll add them back one at a time and do some testing. Thanks again! Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 24, 2018 Share Posted June 24, 2018 It's hard to say unfortunately as i'm not familiar with the code for all of them. You could always try adding them back one at a time. Link to comment Share on other sites More sharing options...
Seger 110 Posted June 24, 2018 Share Posted June 24, 2018 I just wanted to add that Emby 3.4.1.0 runs on my DS2415 + 24 hours a day and does not cause unintentional reboots. But there are some other issues with CinemaMode. See post: https://emby.media/community/index.php?/topic/60165-cinemamode-behavior/ Best regards Seger Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 24, 2018 Share Posted June 24, 2018 Thanks for the feedback. Link to comment Share on other sites More sharing options...
Elfman 1 Posted June 25, 2018 Share Posted June 25, 2018 Narrowed it down to The Cover Art or Auto Box sets. Definitely one of these two plugins that is causing this. Easily repeatable. At least in my case. All my other plugins seem to work fine and do not crash the server when I click on a specific media. Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 25, 2018 Share Posted June 25, 2018 Cover art would be more likely as it utilizes the skia graphics library, and if there's a crash in skia's native layer then that's the type of thing that would crash the server without any error message. Link to comment Share on other sites More sharing options...
FrostByte 5041 Posted June 25, 2018 Share Posted June 25, 2018 (edited) I've got the Backup, Boxsets, and Trailers plugins and I haven't had a single reboot since the last stable release. I would guess it's CA also if it's a plugin issue Edited June 25, 2018 by FrostByte Link to comment Share on other sites More sharing options...
Elfman 1 Posted June 25, 2018 Share Posted June 25, 2018 I must have tested Boxsets too closely to CA as I got a crash after playing with it but I bet I didn't restart the server after I uninstalled. So yeah, Cover Art seems to be the bad apple in this scenario. I will continue to monitor for stability over the coming days. I've got the Backup, Boxsets, and Trailers plugins and I haven't had a single reboot since the last stable release. I would guess it's CA also if it's a plugin issue 1 Link to comment Share on other sites More sharing options...
solabc16 379 Posted June 25, 2018 Share Posted June 25, 2018 Hello All It won't be Skia, as this is disabled by default in the current releases, as we weren't happy with the reliability. There was a sharp increase in the number of 'unexplained' failures being reported. @@Elfman, if possible please can you run the send logs utility: https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs I should be able to tell you what the cause of the crash is, once I have this. Best - James Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 25, 2018 Share Posted June 25, 2018 He's actually using our docker container and not the native Synology package m Link to comment Share on other sites More sharing options...
solabc16 379 Posted June 25, 2018 Share Posted June 25, 2018 Hello Ah right, yep, see that now. Any particular reason for running the Docker version in this instance? It’s a great option to have available, but for the majority of cases it’s not going to be the best option for Synology/XPEnology based Emby systems. @@Elfman, how about trying the platform optimised package and seeing how you get on? As you’re only testing at this point, it’ll wouldn’t take long to make a comparison and once you’ve uninstalled it you’re back as you were. Best - James Link to comment Share on other sites More sharing options...
Elfman 1 Posted June 25, 2018 Share Posted June 25, 2018 When I bought my Synology, I don't believe there was an official installer created at time so I went with a stand alone server for my Windows server. Been running that version since going lifetime. Shortly after that, I started learning about Docker for other apps to run on my Synology and got several up and running. Since my Windows install runs smoothly, I hadn't ever considered switching but when I did, I just saw there was a Docker version available and decided to give it a go. I didn't even know there was an offical package available. Now that there is, I will give that a go and go from there. I just like using Docker because I am familiar with it and gives me some flexibility where files are stored(logs, artwork, etc). Regardless, I will give the official package a go and do some testing. Thanks! HelloAh right, yep, see that now. Any particular reason for running the Docker version in this instance?It’s a great option to have available, but for the majority of cases it’s not going to be the best option for Synology/XPEnology based Emby systems.@@Elfman, how about trying the platform optimised package and seeing how you get on? As you’re only testing at this point, it’ll wouldn’t take long to make a comparison and once you’ve uninstalled it you’re back as you were.Best- James Link to comment Share on other sites More sharing options...
jemoore 5 Posted March 3, 2019 Share Posted March 3, 2019 Has there been a fix for this issue? Emby quits running every few hours. Very annoying because The Wife bitches. Thanks https://www.dropbox.com/s/4gd12vppfr7qab7/debug.dat?dl=0 Link to comment Share on other sites More sharing options...
Luke 36997 Posted March 3, 2019 Share Posted March 3, 2019 Has there been a fix for this issue? Emby quits running every few hours. Very annoying because The Wife bitches. Thanks https://www.dropbox.com/s/4gd12vppfr7qab7/debug.dat?dl=0 Hi there, can you attach the emby server log as well? thanks ! Link to comment Share on other sites More sharing options...
jemoore 5 Posted March 3, 2019 Share Posted March 3, 2019 Let's give this one a try:https://www.dropbox.com/s/57xycl8cs2f1yq9/embyserver.txt?dl=0Thank you for the quick look! Jack Link to comment Share on other sites More sharing options...
Luke 36997 Posted March 3, 2019 Share Posted March 3, 2019 Was this log from after it had occurred? if so then the previous log would probably be better. Thanks. Link to comment Share on other sites More sharing options...
jemoore 5 Posted March 3, 2019 Share Posted March 3, 2019 This was logged when I restarted Emby https://www.dropbox.com/s/e8a7j8byawae7z2/embyserver%2020190302%200813pm%20cst.txt?dl=0 Link to comment Share on other sites More sharing options...
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