Cannot play FLACs

[marxjohnson 0]

I have Emby installed on an Ubuntu 16.04 LTS server.  I have music files on the server in various formats.  Most formats will play fine.  However, when I attempt to play a FLAC, I get no playback. I have tried sending to Kodi via DLNA, and through the web app.  With the web app I see the error "No compatible streams are currently available".

I have previously had Emby installed and playing FLACs with no issue, but I recently rebuilt the server and it hasn't been working since.

 

Can anyone help me debug and fix the issue?

[Luke 37008]

Hi there, we're sorry to hear about this. Can we look at an example? Please discuss an example and attach the information requested in how to report a media playback issue. thanks !

[marxjohnson 0]

Thanks, I've attached a log that was generated by attempting to play a FLAC file.  The file in question is called "Art Brut - People In Love.flac".

You might also see me messing around with the transcoding settings, I tried switching to use ffmpeg installed via apt, to see if that helped.  It didn't, so I switched back to the version bundled with Emby.

There was no separate transcoding log file generated.  I have debug logging enabled.

emby-server.log

[Luke 37008]

hi @@marxjohnson, can you see if there are any errors in the browser debugging console? thanks !

[marxjohnson 0]

Aha, yes! This is the console log when I click on the file to play it:

 

triggering app resume event  apphost.js:1:4294
opening web socket with url: wss://cloud.barrenfrozenwasteland.com/embywebsocket?api_key=425ddb0664f540d295a476bb87e1a3d3&deviceId=c5e71de7f0dd4716285dcdf7a94fe48cf1865aaf  apiclient.js:1:14924
Requesting url without automatic networking: https://cloud.barrenfrozenwasteland.com/emby/Items/05bbd3d757b626a4881b93ebca2fb736/InstantMix?UserId=85f350d767d2442d9b33070645c21987&Fields=MediaSources&Limit=200 apiclient.js:1:11163
Firefox can't establish a connection to the server at wss://cloud.barrenfrozenwasteland.com/embywebsocket?api_key=425ddb0664f540d295a476bb87e1a3d3&deviceId=c5e71de7f0dd4716285dcdf7a94fe48cf1865aaf.  apiclient.js:1:14986
web socket closed  apiclient.js:1:5146
nulling out web socket  apiclient.js:1:5211
validateFeature: playback  registrationservices.js:1:4939
playing url: https://cloud.barrenfrozenwasteland.com/emby/Audio/05bbd3d757b626a4881b93ebca2fb736/universal?UserId=85f350d767d2442d9b33070645c21987&DeviceId=c5e71de7f0dd4716285dcdf7a94fe48cf1865aaf&MaxStreamingBitrate=140000000&Container=opus%2Cmp3%7Cmp3%2Caac%2Cm4a%7Caac%2Cflac%2Cwebma%2Cwebm%2Cwav%2Cogg&TranscodingContainer=ts&TranscodingProtocol=hls&AudioCodec=aac&api_key=425ddb0664f540d295a476bb87e1a3d3&PlaySessionId=1513627828924&StartTimeTicks=0&EnableRedirection=true&EnableRemoteMedia=false plugin.js:1:1608
requesting url: https://cloud.barrenfrozenwasteland.com/emby/Audio/05bbd3d757b626a4881b93ebca2fb736/universal?UserId=85f350d767d2442d9b33070645c21987&DeviceId=c5e71de7f0dd4716285dcdf7a94fe48cf1865aaf&MaxStreamingBitrate=140000000&Container=opus%2Cmp3%7Cmp3%2Caac%2Cm4a%7Caac%2Cflac%2Cwebma%2Cwebm%2Cwav%2Cogg&TranscodingContainer=ts&TranscodingProtocol=hls&AudioCodec=aac&api_key=425ddb0664f540d295a476bb87e1a3d3&PlaySessionId=1513627828924&StartTimeTicks=0&EnableRedirection=true&EnableRemoteMedia=false fetchhelper.js:1:1618
response status: 200, url: https://cloud.barrenfrozenwasteland.com/emby/Audio/05bbd3d757b626a4881b93ebca2fb736/universal?UserId=85f350d767d2442d9b33070645c21987&DeviceId=c5e71de7f0dd4716285dcdf7a94fe48cf1865aaf&MaxStreamingBitrate=140000000&Container=opus%2Cmp3%7Cmp3%2Caac%2Cm4a%7Caac%2Cflac%2Cwebma%2Cwebm%2Cwav%2Cogg&TranscodingContainer=ts&TranscodingProtocol=hls&AudioCodec=aac&api_key=425ddb0664f540d295a476bb87e1a3d3&PlaySessionId=1513627828924&StartTimeTicks=0&EnableRedirection=true&EnableRemoteMedia=false fetchhelper.js:1:1718
HLS Error: Type: networkError Details: levelLoadError Fatal: false  htmlmediahelper.js:1:4471
hls.js response error code: 404  htmlmediahelper.js:1:4688
Active player: {"name":"Html Audio Player","id":"htmlaudioplayer","playerName":"Html Audio Player","playableMediaTypes":[true,false,false,false,false],"isLocalPlayer":true,"supportedCommands":["GoHome","GoToSettings","VolumeUp","VolumeDown","Mute","Unmute","ToggleMute","SetVolume","SetAudioStreamIndex","SetSubtitleStreamIndex","SetMaxStreamingBitrate","DisplayContent","GoToSearch","DisplayMessage","SetRepeatMode","PlayMediaSource","ToggleFullscreen"]}  playbackmanager.js:1:13971
Requesting url without automatic networking: https://cloud.barrenfrozenwasteland.com/emby/Sessions/Playing apiclient.js:1:11163
playbackmanager playback error type: mediadecodeerror  playbackmanager.js:2:3790
Requesting url without automatic networking: https://cloud.barrenfrozenwasteland.com/emby/Sessions/Playing/Stopped apiclient.js:1:11163
Requesting url without automatic networking: https://cloud.barrenfrozenwasteland.com/emby/Users/85f350d767d2442d9b33070645c21987/Items/05bbd3d757b626a4881b93ebca2fb736 apiclient.js:1:11163
app is hidden  apphost.js:1:4419
 

[Luke 37008]

that actually won't prevent playbacks, so it shouldn't be a problem. based on the stream url it appears the server doesn't have media info about these files, or at least doesn't have a known runtime. can you try refreshing the album from the album detail screen using the 3-dot menu? see if that helps.

 

are you able to play mp3's?

[marxjohnson 0]

Looks like refreshing the metadata for the album did it, thanks!

I seem to be able to play MP3s and Oggs without any issue.  I'll just have to refresh the albums that aren't working.

[Luke 37008]

thanks for the feedback.