amaga 4 Posted December 8, 2017 Share Posted December 8, 2017 Hi Like the title says, my app automatically updated to version 1.0.32 and external (srt) subtitles are no longer being displayed. In the app settings, the option to always show subtitles is marked, and when I click on the “cc” option in the player, the external subtitle is selected, but it won’t appear as the movie plays. Link to comment Share on other sites More sharing options...
SamES 890 Posted December 8, 2017 Share Posted December 8, 2017 Can you please confirm the TV model, thanks Link to comment Share on other sites More sharing options...
amaga 4 Posted December 9, 2017 Author Share Posted December 9, 2017 It’s a UN60J6300 running tizen. Link to comment Share on other sites More sharing options...
Luke 37006 Posted December 9, 2017 Share Posted December 9, 2017 Ok, we're sorry to hear about this. Can we please look at an example? Please attach the emby server and ffmpeg log (if applicable). You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
MrPancake2 1 Posted December 9, 2017 Share Posted December 9, 2017 I'm having the same problem, so I'm posting my logs from yesterday. I tried it many times with the app, then I gave up and used DNLA to play with subtitles. I'm sorry if the log is long, if you think it's hard to use I can reproduce the error again and make a new one. The attempts were made on the 8th of December at around 7:50 pm. Cheers server-63648323772.txt ffmpeg-remux-077f02ee-1068-4cc5-b034-6f1ec8d493f7.txt Link to comment Share on other sites More sharing options...
Luke 37006 Posted December 9, 2017 Share Posted December 9, 2017 Please try installing the latest release of emby server from the website and see if that has an impact. thanks ! Link to comment Share on other sites More sharing options...
amaga 4 Posted December 10, 2017 Author Share Posted December 10, 2017 Hi Luke I’m already running the latest version according to the server’s dashboard (3.2.26.0). Are you saying I should remove it and install from e new download from the website? Link to comment Share on other sites More sharing options...
amaga 4 Posted December 10, 2017 Author Share Posted December 10, 2017 Actually, its version is 3.2.36.0 Link to comment Share on other sites More sharing options...
Luke 37006 Posted December 10, 2017 Share Posted December 10, 2017 Hi, no need to remove anything. Just run the installer and it will apply the latest over your existing version. thanks ! Link to comment Share on other sites More sharing options...
MrPancake2 1 Posted December 10, 2017 Share Posted December 10, 2017 Please try installing the latest release of emby server from the website and see if that has an impact. thanks ! This worked for me, thank you very much for the quick fix! Speaking of subtitles on Samsung TV, it would be great if you could offer the option of not having that black background with the subtitles? It looks better IMO with a transparent background. Thanks once again! 1 Link to comment Share on other sites More sharing options...
Luke 37006 Posted December 10, 2017 Share Posted December 10, 2017 It's possible for the future, thanks. Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted December 10, 2017 Share Posted December 10, 2017 Speaking of subtitles on Samsung TV, it would be great if you could offer the option of not having that black background with the subtitles? It looks better IMO with a transparent background. It's possible for the future, thanks. Pleeeeeze Looks so much better in the old Orsay app with transparent background Link to comment Share on other sites More sharing options...
amaga 4 Posted December 12, 2017 Author Share Posted December 12, 2017 Hi Luke I ran the installer, like you advised, and the server was upgraded to version 3.2.50.0. Subtitles, however, are still missing. I followed the instructions you sent on how to get the log files. Only the server generated logs, which I'm attaching below. Ffmpeg didn't generate any (I assume its because the client is playing the files directly, without the need to transcode them). One thing that may be important: I name the srt files with the same name as the movie files, but they have an extra "br" term before the file extension. This is my own convention for subtitles. So, for example, the file Game.of.Thrones.S05E08.mkv has a subititle named Game.of.Thrones.S05E08.br.srt. When choosing the subtitle in the Emby client, this causes the subtitle to be displayed as an "und" language when I select it. Thanks for the help! Link to comment Share on other sites More sharing options...
Luke 37006 Posted December 12, 2017 Share Posted December 12, 2017 Did you forget to attach the log file? As far as the extra br, i would try removing that, sorry. That's not a supported convention and is likely to cause text encoding errors. Link to comment Share on other sites More sharing options...
amaga 4 Posted December 12, 2017 Author Share Posted December 12, 2017 Hi Luke, Removed the br, but the subtitle still won't show and it still appears as "und" in the client app. I'm attaching the server logs below. server-63648563626.txt Link to comment Share on other sites More sharing options...
amaga 4 Posted December 16, 2017 Author Share Posted December 16, 2017 Should I report this as a bug? Link to comment Share on other sites More sharing options...
Luke 37006 Posted December 16, 2017 Share Posted December 16, 2017 You've come to the right place. Do the subtitles work in the web app? Link to comment Share on other sites More sharing options...
mirel 0 Posted December 18, 2017 Share Posted December 18, 2017 Hello I have samsung tv 2017 model 55mu6272 and subtitles doesnt appear.I can see it and choose it from menu cc but doesnt appear while play movie.On other devices like phone or web browser subtitles are OK. Version of emby server is lastest 3.2.50.00 server-63649152112.txt Link to comment Share on other sites More sharing options...
amaga 4 Posted December 19, 2017 Author Share Posted December 19, 2017 Yes, subtitles appear in the web app as well as on samsung’s DNLA player. Link to comment Share on other sites More sharing options...
Luke 37006 Posted December 19, 2017 Share Posted December 19, 2017 Ok, we're looking into it, thanks. Link to comment Share on other sites More sharing options...
SamES 890 Posted December 20, 2017 Share Posted December 20, 2017 Hello I have samsung tv 2017 model 55mu6272 and subtitles doesnt appear.I can see it and choose it from menu cc but doesnt appear while play movie.On other devices like phone or web browser subtitles are OK. Version of emby server is lastest 3.2.50.00 server-63649152112.txt @@mirel, could you please enable 'Enable debug logging' on the Logs page and retest this for me. Thanks Link to comment Share on other sites More sharing options...
amaga 4 Posted December 29, 2017 Author Share Posted December 29, 2017 Is there something I can do to help fix this? Link to comment Share on other sites More sharing options...
Luke 37006 Posted December 29, 2017 Share Posted December 29, 2017 We've got it resolved for the next release of the app, thanks. It is a Samsung defect we have added a workaround for. Thanks. 1 Link to comment Share on other sites More sharing options...
amaga 4 Posted December 31, 2017 Author Share Posted December 31, 2017 That’s great to hear Luke! Thanks, once again, and have a great 2018!!! Link to comment Share on other sites More sharing options...
mirel 0 Posted January 1, 2018 Share Posted January 1, 2018 one more thing.is it posible to add option to zoom movie to full screen.i hate black bars on top and botom of movie. happy new year. Sent from my SM-G920F using Tapatalk Link to comment Share on other sites More sharing options...
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