catar1n0 0 Posted December 6, 2017 Share Posted December 6, 2017 hi, after update tvos to 11.2 and emby to 1.1.07, can't access to info subtitles, cant pause back or forward movies/tv shows anyone have same problem on atv 4k? Server Version 3.2.50.1 beta thanks Link to comment Share on other sites More sharing options...
Luke 37053 Posted December 7, 2017 Share Posted December 7, 2017 @@catar1n0, please see how to report a problem. thanks ! Link to comment Share on other sites More sharing options...
catar1n0 0 Posted December 7, 2017 Author Share Posted December 7, 2017 hi @luke like i said before, after run a episode or a movie none command work (play/pause, Menu, touch) log attached ffmpeg-transcode-1ed56e7e-9e61-43b9-9b60-c2d86b23ab75.txt Link to comment Share on other sites More sharing options...
Luke 37053 Posted December 7, 2017 Share Posted December 7, 2017 how exactly are you trying to play/pause/menu/touch? Link to comment Share on other sites More sharing options...
catar1n0 0 Posted December 7, 2017 Author Share Posted December 7, 2017 with remote! Link to comment Share on other sites More sharing options...
Luke 37053 Posted December 7, 2017 Share Posted December 7, 2017 Can you try turning off nvenc? thanks. Link to comment Share on other sites More sharing options...
catar1n0 0 Posted December 7, 2017 Author Share Posted December 7, 2017 Nvenc off and still same problem. Video attached emby bug.MOV Link to comment Share on other sites More sharing options...
ebr 14910 Posted December 7, 2017 Share Posted December 7, 2017 Hi. Your video doesn't show how you started the item. Exactly how did you do that? What happens if you use the touch-pad part of the remote? I've never seen anything like this with the app but it looks like something other than the video player has focus. Link to comment Share on other sites More sharing options...
catar1n0 0 Posted December 7, 2017 Author Share Posted December 7, 2017 hi make a new video episode tested https://mega.nz/#!b4FTxbAa!NMboUTAzNB40edIy4-cY6ErRbJxkFC2jeN_pSfcaQfM https://mega.nz/#!utFgET5D!toIqBL73vSWnZv7UZYJ6ErcCvJxgRh0Nt0PMnNquktk i hope this help thanks Link to comment Share on other sites More sharing options...
ebr 14910 Posted December 7, 2017 Share Posted December 7, 2017 Thanks. Is it just this one item? Or items very similar? Do any work properly? My best guess based on the zero response is that the app has actually crashed but the player is continuing somehow. I'll try testing with your item. Link to comment Share on other sites More sharing options...
ebr 14910 Posted December 7, 2017 Share Posted December 7, 2017 Your test item plays fine for me so what we may have to do is have me hook up to your server and see if I can make it fail that way. Have you setup your server for external access? Link to comment Share on other sites More sharing options...
catar1n0 0 Posted December 7, 2017 Author Share Posted December 7, 2017 hi again i make a few tests 1 - create a new server in a new pc with same version and the file run ok 2 - create a new user in older pc and run ok so i guess the user have some problems anyway to fix user problems without lose all info movie/series that have already seen Link to comment Share on other sites More sharing options...
ebr 14910 Posted December 8, 2017 Share Posted December 8, 2017 What are the names of the old and new user? Link to comment Share on other sites More sharing options...
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