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Green Screen playing UHD in Chrome


ServerGuy

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ServerGuy

While trying to play a UHD movie through the web app on Chrome (Version 61.0.3163.100) the video displays a green screen (See screenshot)

 

Testing in another browser (Firefox) the video plays fine.  

 

I've attached the media information and have both the transcoding and server logs available (I can PM them directly to you)

 

Anyone have ideas?

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Yes please attach the logs but since I'm not able to reproduce I have a feeling I might need a sample file. Thanks.

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I would try installing from the website on top of your existing version. See if that makes a difference. Thanks.

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Can you provide a sample video for testing? I'm unable to reproduce the problem. Given that we're doing a full transcode a sample might not actually be useful anyway. The issue is probably in the chrome browser video player.

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  • 2 weeks later...
ServerGuy

It appears that it is limited to one machines installation of Chrome, on others it works fine, I will have to do some digging. Thanks for your help Luke

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