Koml 0 Posted November 10, 2017 Share Posted November 10, 2017 Hei Running Version 3.2.36.0 of emby-server on an debian 8 When i start play a movie in ATV4 there is kind of a default subtitle i cannot change and if i change it to something else i have 2 subtitles gooing on. The audio issue is that i can not change the language on the ATV. Everything works fine with the mobile app and on other computers Anyone seen this issue before and could give me som help? Thanks Link to comment Share on other sites More sharing options...
ebr 14850 Posted November 11, 2017 Share Posted November 11, 2017 Hi. Can you please discuss a specific example and explain exactly what you are doing and what happens? Thanks. Link to comment Share on other sites More sharing options...
Koml 0 Posted November 13, 2017 Author Share Posted November 13, 2017 When i play an episode one of the sub is always on, i dont have the option to turn it of. If i turn on a sub in the movie menu i have 2 subs. Picture attached If you need any more info i will try to provide Link to comment Share on other sites More sharing options...
appoli 5 Posted November 13, 2017 Share Posted November 13, 2017 With the appleTV app my friends and I (using my server) often experience media playback with subtitles on, even though the in-media menu says they are off. The only way I know of to turn them off is to exit the media and go to the audio/subtitles options menu and tell the video to playback with no subtitles. I haven't tried turning the subtitles on when they are already on, it might result in two sets of subtitles. I have emby setup for auto subtitles (detects when the language isn't english I think) so that probably has something to do with it. It's not a huge deal since we just play the video back without subtitles. I think the issue happens primarily when a video contains some non-english language where the subtitles aren't 'hard coded' to the video. not sure if this is the same as what is going on with the OP, but if you need some info from me I would be happy to provide Link to comment Share on other sites More sharing options...
ebr 14850 Posted November 14, 2017 Share Posted November 14, 2017 @@Koml - would it be possible for you to provide me with this exact media item and all associated external subtitle files you have (if any) so I can test with it? You can PM me with a dropbox or similar link if you wish. Thanks! Link to comment Share on other sites More sharing options...
ebr 14850 Posted November 15, 2017 Share Posted November 15, 2017 Okay, perhaps we picked a bad sample, but the one you gave me happened to be Narcos which has English subtitles burned into the video already so there would be no way to get rid of those. Link to comment Share on other sites More sharing options...
Koml 0 Posted November 16, 2017 Author Share Posted November 16, 2017 The english subtittle is burned in when they speek columbian.. only then In the intro where they are speaking english there are no sub burnt to the media.. but thats where the problem is on the ATV4 it puts on 2 subs.. where the sub is burnt to the movie it has 3 subs Link to comment Share on other sites More sharing options...
ebr 14850 Posted November 16, 2017 Share Posted November 16, 2017 Okay, thanks. Looking into it. Link to comment Share on other sites More sharing options...
appoli 5 Posted November 16, 2017 Share Posted November 16, 2017 If it would be helpful I could provide the same (logs or screenshots) Link to comment Share on other sites More sharing options...
Koml 0 Posted November 17, 2017 Author Share Posted November 17, 2017 any progress? what you mean @@appoli ? Link to comment Share on other sites More sharing options...
Luke 36876 Posted November 17, 2017 Share Posted November 17, 2017 We are looking into it, thanks. Link to comment Share on other sites More sharing options...
devoid 2 Posted December 25, 2017 Share Posted December 25, 2017 I'm hoping it is appropriate to add to this thread, that I am also having Apple TV 4K, subtitle issues. If you need me to start a new thread I can. My issue: I have a movie, with non-English parts, for which "English default forced" subtitles should be played. There are multiple subtitles associated with the movie: "English default forced" "Eng" "Und" No matter what I do, "Eng default forced" will not play on Apple TV emby. I've set my user settings to default, smart, forced only, always on, off, yet none will get the forced subs to play. I've also selected the subs from the movie screen, and "started the movie with settings", no go. I've hit the drop down during playback, chosen subtitles, and English, and this brings up full English subs, for everything, not just foreign language scenes. For comparison, I have played the same movie, same scene, "eng default forced" subs, with auto subs settings, successfully on my computer and iPhone, using the same user account. So I know the subs are there, and I know they are correct. I thought it was me, but after all of the above, I figured I better ask. Let me know what else I can do to help, or what else I can provide. Thanks, Devoid Link to comment Share on other sites More sharing options...
space2001 18 Posted December 25, 2017 Share Posted December 25, 2017 I have an issue. I can't turn off subtitles at all. I have set it to none but still playing subtitles. Link to comment Share on other sites More sharing options...
ebr 14850 Posted December 25, 2017 Share Posted December 25, 2017 Will need you guys to test this with the next release which we'll try to get out tomorrow. Link to comment Share on other sites More sharing options...
devoid 2 Posted December 25, 2017 Share Posted December 25, 2017 Sounds good! Thanks! Hope you are enjoying some time with family! Merry Christmas! Link to comment Share on other sites More sharing options...
ebr 14850 Posted December 26, 2017 Share Posted December 26, 2017 Please restart the app and see if it behaves any differently. Thanks. Link to comment Share on other sites More sharing options...
devoid 2 Posted December 30, 2017 Share Posted December 30, 2017 No change for me. App version shows 1.1.10 I did an app restart after each time I changed the subtitle selection, playback setting. Thus, set to forced, restart app, play movie (no subs) Set to smart, restart app, play movie (no subs) I did the same for always, still no subs. Audio and subs defaults are set to English. The movie is set to English forced, as previously mentioned. Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 30, 2017 Share Posted December 30, 2017 What kind of subs are these, do you know? Link to comment Share on other sites More sharing options...
devoid 2 Posted December 31, 2017 Share Posted December 31, 2017 Luke, so I started opening up some of these movies to browse their directories, where I've been finding my "forced english" subtitles is embedded in the MKV files. I'm still reading, but it looks like embedded subs have been discussed in other threads. I hadn't thought about it previously, since they work on the web and iphone apps. I'll continue reading about embedded subs in the forum, but should embedded subtitle tracks be an issue in apple tv? Link to comment Share on other sites More sharing options...
devoid 2 Posted December 31, 2017 Share Posted December 31, 2017 Luke and ebr, here is what I just found: As mentioned above, many of my "forced english" subs are a track embedded into the movie, most appear to be MKVs. I have yet to find any others in my collection, or I would test it for you. I am able to get ATV to display the subs if I turn off: Allow subtitle extraction on the fly, under Transcoding. @@Koml, if you test turning this on or off, does that change your experience? The HUGE downside: turning off sub extraction takes the movies 3-5mins to just open. (I truly wish I was exaggerating, but it's totally unbelievable). This only happens if Eng Default Forced is on. If Off, the movie loads in the normal few seconds. This affects any emby app: web, iphone, ATV. And I'm testing all this local network, no transcoding. Turning subtitle extraction back on remedies the loading issue, but again no subtitles. This can continue to be replicated turning it on or off, and starting a movie. Note- only movies with embedded subs appear to have this long loading issue. Let me know what other info I can provide. Link to comment Share on other sites More sharing options...
Koml 0 Posted January 3, 2018 Author Share Posted January 3, 2018 I will try this Let you know how it turns out Link to comment Share on other sites More sharing options...
ebr 14850 Posted January 3, 2018 Share Posted January 3, 2018 Luke and ebr, here is what I just found: As mentioned above, many of my "forced english" subs are a track embedded into the movie, most appear to be MKVs. I have yet to find any others in my collection, or I would test it for you. I am able to get ATV to display the subs if I turn off: Allow subtitle extraction on the fly, under Transcoding. @@Koml, if you test turning this on or off, does that change your experience? The HUGE downside: turning off sub extraction takes the movies 3-5mins to just open. (I truly wish I was exaggerating, but it's totally unbelievable). This only happens if Eng Default Forced is on. If Off, the movie loads in the normal few seconds. This affects any emby app: web, iphone, ATV. And I'm testing all this local network, no transcoding. Turning subtitle extraction back on remedies the loading issue, but again no subtitles. This can continue to be replicated turning it on or off, and starting a movie. Note- only movies with embedded subs appear to have this long loading issue. Let me know what other info I can provide. Hi. What is the format of these embedded subs? Link to comment Share on other sites More sharing options...
devoid 2 Posted January 6, 2018 Share Posted January 6, 2018 (edited) @@ebr, how do I find this? If I open the file in VLC, and do a show media information, I can see this: Stream 0: H264 - MPEG-4 AVC (part 10)(avc1) Stream 1: DTS Audio (dts) Stream 2: Text subtitles with various tags (subt) I checked 3 of my test movies, they are all the same. Opened in DIVX, here is some detailed info: Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4.1 Format settings, CABAC : Yes Format settings, ReFrame : 5 frames Codec ID : V_MPEG4/ISO/AVC Duration : 2h 1mn Bit rate : 4 924 Kbps Width : 1 280 pixels Height : 688 pixels Display aspect ratio : 1.85:1 Frame rate mode : Constant Frame rate : 23.976 fps Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.233 Stream size : 4.18 GiB (77%) Writing library : x264 core 148 r2705 3f5ed56 Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=4924 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00 Language : English Default : Yes Forced : No Audio ID : 2 Format : DTS Format/Info : Digital Theater Systems Mode : 16 Format settings, Endiann : Big Codec ID : A_DTS Duration : 2h 1mn Bit rate mode : Constant Bit rate : 1 509 Kbps Channel(s) : 6 channels Channel positions : Front: L C R, Side: L R, LFE Sampling rate : 48.0 KHz Frame rate : 93.750 fps (512 spf) Bit depth : 24 bits Compression mode : Lossy Stream size : 1.28 GiB (23%) Language : English Default : Yes Forced : No Text ID : 3 Format : UTF-8 Codec ID : S_TEXT/UTF8 Codec ID/Info : UTF-8 Plain Text Duration : 57mn 24s Bit rate : 2 bps Count of elements : 29 Stream size : 1.01 KiB (0%) Title : English-Forced Language : English Default : Yes Forced : Yes Edited January 6, 2018 by devoid Link to comment Share on other sites More sharing options...
Luke 36876 Posted January 6, 2018 Share Posted January 6, 2018 Looks like they are plain text subs. Link to comment Share on other sites More sharing options...
ebr 14850 Posted January 6, 2018 Share Posted January 6, 2018 Not sure why it would take a long time to extract these and, any subsequent playback shouldn't have to do it again so should be quick... Link to comment Share on other sites More sharing options...
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