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Playback Error, No streams


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This issue has been happening more and more for me.

 

I will go to start a video that i have had working in the past and it gives me " Playback Error, no compatible streams are currently available". If i were to back out of the video then go back in sometimes the video would fire up after a few attempts. Last week I was out of state on vacation and I went to watch a movie from my hotel and got the error. It would not fire up after several re attempts. So I remotely accessed my network to check on the files. movie is still there and would play outside of the web app on the machine I remoted into. I dragged it out of its sorting folder and EMBY saw it as a new file, and then would play it with no issues. All the files and folders haven't changed over the course of time but now most will not play back unless they had been added recently or i drag them out of their containing folders. Any thoughts or ideas here? I have scanned the library a few times next I'm going to un-sync and re-sync folder.

 

Running on  "Version 3.2.36.0"

 

Is there someone i can just pm the log to? don't want my server login address on display.

post-97916-0-57297500-1510262681_thumb.png

Edited by Kah219
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Ill be danged. yes it did. Opened the item, clicked refresh metadata, replace missing only. let it chew on it then boom it fired up. going to test a few more with that see if it works on all.

 

 

**Update, It worked for one title but the others still gave me errors after trying to do the same trick. 1/3 successful so far.**

 

***Next update. It worked on all three after I reset the server. Other videos i haven't done this too still give the error though.***

Edited by Kah219
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The others that it still happened for probably just hadn't completed scanning yet when you tested them. You didn't actually need to restart the server.

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  • 3 weeks later...

Hi people, I have a mac book air and a mac mini. Installed emby server on both to test. The mac air seems to work fine but on the mac mini i get a playback stream error. It's so strange, the media files are located on the mac mini itself but it doesn't seem to want to play them. I even factory rest my mac mini to see if that helps but it still doesn't work. Not sure what is happening.

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mastrmind11

Hi people, I have a mac book air and a mac mini. Installed emby server on both to test. The mac air seems to work fine but on the mac mini i get a playback stream error. It's so strange, the media files are located on the mac mini itself but it doesn't seem to want to play them. I even factory rest my mac mini to see if that helps but it still doesn't work. Not sure what is happening.

reproduce it and post the logs.

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a frame cannot be read from the data source.
2017-11-30 09:09:12.449 Info HttpServer: HTTP POST http://2.27.165.205:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:12.454 Info HttpServer: HTTP Response 204 to 2.27.165.205. Time: 5ms. http://2.27.165.205:8096/emby/Sessions/Playing/Progress
2017-11-30 09:09:19.212 Info HttpServer: HTTP GET http://localhost:8096/emby/system/info/public. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.212 Info HttpServer: HTTP GET http://localhost:8096/emby/users/ec3522533c75422aa1f7942b6ebf367d. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.212 Info HttpServer: HTTP GET http://localhost:8096/emby/DisplayPreferences/usersettings?userId=ec3522533c75422aa1f7942b6ebf367d&client=emby. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.215 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Info. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.218 Info HttpServer: HTTP Response 200 to ::1. Time: 6ms. http://localhost:8096/emby/DisplayPreferences/usersettings?userId=ec3522533c75422aa1f7942b6ebf367d&client=emby
2017-11-30 09:09:19.226 Info HttpServer: HTTP Response 200 to ::1. Time: 14ms. http://localhost:8096/emby/users/ec3522533c75422aa1f7942b6ebf367d
2017-11-30 09:09:19.229 Info HttpServer: HTTP Response 200 to ::1. Time: 18ms. http://localhost:8096/emby/system/info/public
2017-11-30 09:09:19.230 Info HttpServer: HTTP GET http://localhost:8096/emby/Users/ec3522533c75422aa1f7942b6ebf367d. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.239 Info HttpServer: HTTP GET http://localhost:8096/emby/ScheduledTasks. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.240 Info HttpServer: HTTP Response 200 to ::1. Time: 10ms. http://localhost:8096/emby/Users/ec3522533c75422aa1f7942b6ebf367d
2017-11-30 09:09:19.240 Info HttpServer: HTTP GET http://localhost:8096/emby/Plugins/SecurityInfo. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.242 Info HttpServer: HTTP GET http://localhost:8096/emby/Sessions. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.242 Info HttpServer: HTTP Response 200 to ::1. Time: 2ms. http://localhost:8096/emby/Plugins/SecurityInfo
2017-11-30 09:09:19.243 Info HttpServer: HTTP Response 200 to ::1. Time: 3ms. http://localhost:8096/emby/ScheduledTasks
2017-11-30 09:09:19.243 Info HttpServer: HTTP Response 200 to ::1. Time: 3ms. http://localhost:8096/emby/Sessions
2017-11-30 09:09:19.245 Info HttpServer: HTTP GET http://localhost:8096/emby/News/Product?StartIndex=0&Limit=4. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.245 Info HttpServer: HTTP GET http://localhost:8096/emby/DisplayPreferences/dashboard?userId=ec3522533c75422aa1f7942b6ebf367d&client=dashboard. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.246 Info HttpServer: HTTP GET http://localhost:8096/emby/LiveTv/Recordings?UserId=ec3522533c75422aa1f7942b6ebf367d&IsInProgress=true&Fields=CanDelete%2CPrimaryImageAspectRatio&EnableTotalRecordCount=false&EnableImageTypes=Primary%2CThumb%2CBackdrop. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.246 Info HttpServer: HTTP Response 200 to ::1. Time: 1ms. http://localhost:8096/emby/DisplayPreferences/dashboard?userId=ec3522533c75422aa1f7942b6ebf367d&client=dashboard
2017-11-30 09:09:19.249 Debug JsonSerializer: Deserializing file /Users/media/emby-server/cache/news.json
2017-11-30 09:09:19.250 Info HttpServer: HTTP Response 200 to ::1. Time: 5ms. http://localhost:8096/emby/News/Product?StartIndex=0&Limit=4
2017-11-30 09:09:19.253 Info HttpServer: HTTP GET http://localhost:8096/emby/web/configurationpages?pageType=PluginConfiguration&EnableInMainMenu=true. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.254 Info HttpServer: HTTP Response 200 to ::1. Time: 8ms. http://localhost:8096/emby/web/configurationpages?pageType=PluginConfiguration&EnableInMainMenu=true
2017-11-30 09:09:19.256 Info HttpServer: HTTP Response 200 to ::1. Time: 10ms. http://localhost:8096/emby/LiveTv/Recordings?UserId=ec3522533c75422aa1f7942b6ebf367d&IsInProgress=true&Fields=CanDelete%2CPrimaryImageAspectRatio&EnableTotalRecordCount=false&EnableImageTypes=Primary%2CThumb%2CBackdrop
2017-11-30 09:09:19.256 Info HttpServer: HTTP GET http://localhost:8096/emby/Packages/Updates?PackageType=UserInstalled. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.256 Info HttpServer: HTTP GET http://localhost:8096/emby/Notifications/ec3522533c75422aa1f7942b6ebf367d/Summary. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.256 Info HttpServer: HTTP Response 200 to ::1. Time: 42ms. http://localhost:8096/emby/System/Info
2017-11-30 09:09:19.257 Info HttpServer: HTTP GET http://localhost:8096/emby/Packages/Updates?PackageType=System. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.263 Info InstallationManager: Opening /Users/media/emby-server/cache/serverpackages.json
2017-11-30 09:09:19.286 Info HttpServer: HTTP Response 200 to ::1. Time: 30ms. http://localhost:8096/emby/Notifications/ec3522533c75422aa1f7942b6ebf367d/Summary
2017-11-30 09:09:19.297 Info HttpServer: HTTP Response 200 to ::1. Time: 40ms. http://localhost:8096/emby/Packages/Updates?PackageType=System
2017-11-30 09:09:19.303 Info HttpClient: GetTempFileResponse url: https://www.mb3admin.com/admin/service/EmbyPackages.json
2017-11-30 09:09:19.306 Info HttpServer: HTTP Response 200 to ::1. Time: 50ms. http://localhost:8096/emby/Packages/Updates?PackageType=UserInstalled
2017-11-30 09:09:19.371 Info HttpServer: HTTP GET http://localhost:8096/web/touchicon114.png. UserAgent: Safari/12604.3.5.1.1 CFNetwork/811.7.2 Darwin/16.7.0 (x86_64)
2017-11-30 09:09:19.371 Info HttpResultFactory: Transmit file /private/var/folders/q5/j2jj_13x77d7km1tzthwc_0h0000gn/T/AppTranslocation/482CC641-E252-4F21-A181-60AE3A7D50A8/d/EmbyServer.app/Contents/Resources/dashboard-ui/touchicon114.png
2017-11-30 09:09:19.372 Info HttpServer: HTTP Response 200 to ::1. Time: 1ms. http://localhost:8096/web/touchicon114.png
2017-11-30 09:09:19.506 Info HttpServer: HTTP GET http://localhost:8096/web/strings/en-GB.json?v=1512061759500. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.506 Info HttpServer: HTTP GET http://localhost:8096/web/bower_components/emby-webcomponents/strings/en-gb.json?v=1512061759500. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.507 Info HttpResultFactory: Transmit file /private/var/folders/q5/j2jj_13x77d7km1tzthwc_0h0000gn/T/AppTranslocation/482CC641-E252-4F21-A181-60AE3A7D50A8/d/EmbyServer.app/Contents/Resources/dashboard-ui/strings/en-GB.json
2017-11-30 09:09:19.507 Info HttpResultFactory: Transmit file /private/var/folders/q5/j2jj_13x77d7km1tzthwc_0h0000gn/T/AppTranslocation/482CC641-E252-4F21-A181-60AE3A7D50A8/d/EmbyServer.app/Contents/Resources/dashboard-ui/bower_components/emby-webcomponents/strings/en-gb.json
2017-11-30 09:09:19.508 Info HttpServer: HTTP Response 200 to ::1. Time: 1ms. http://localhost:8096/web/bower_components/emby-webcomponents/strings/en-gb.json?v=1512061759500
2017-11-30 09:09:19.508 Info HttpServer: HTTP Response 200 to ::1. Time: 2ms. http://localhost:8096/web/strings/en-GB.json?v=1512061759500
2017-11-30 09:09:19.795 Info HttpServer: HTTP POST http://localhost:8096/emby/Sessions/Capabilities/Full. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.814 Info HttpServer: HTTP Response 204 to ::1. Time: 20ms. http://localhost:8096/emby/Sessions/Capabilities/Full
2017-11-30 09:09:19.820 Info HttpServer: HTTP GET http://localhost:8096/emby/Users/ec3522533c75422aa1f7942b6ebf367d. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.820 Info HttpServer: WS ws://localhost:8096/embywebsocket?api_key=86eb0422acc44dbe9dbb093e4bf20887&deviceId=cfc0bbde26ccddede075f1170de15c7e13d3b0c1. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:19.820 Debug HttpServer: Web socket connection allowed
2017-11-30 09:09:19.823 Info HttpServer: HTTP Response 200 to ::1. Time: 3ms. http://localhost:8096/emby/Users/ec3522533c75422aa1f7942b6ebf367d
2017-11-30 09:09:20.016 Debug App: ActivityLogWebSocketListener Begin transmitting over websocket to [::1]:50077
2017-11-30 09:09:20.016 Debug App: ScheduledTasksWebSocketListener Begin transmitting over websocket to [::1]:50077
2017-11-30 09:09:20.016 Debug App: SessionInfoWebSocketListener Begin transmitting over websocket to [::1]:50077
2017-11-30 09:09:20.018 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Info. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:20.019 Info HttpServer: HTTP GET http://localhost:8096/emby/System/ActivityLog/Entries?startIndex=0&limit=7&minDate=2017-11-29T17%3A09%3A20.013Z. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:20.022 Info HttpServer: HTTP Response 200 to ::1. Time: 3ms. http://localhost:8096/emby/System/ActivityLog/Entries?startIndex=0&limit=7&minDate=2017-11-29T17%3A09%3A20.013Z
2017-11-30 09:09:20.026 Info HttpServer: HTTP GET http://localhost:8096/emby/Plugins/SecurityInfo. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:20.030 Info HttpServer: HTTP Response 200 to ::1. Time: 4ms. http://localhost:8096/emby/Plugins/SecurityInfo
2017-11-30 09:09:20.037 Info HttpServer: HTTP Response 200 to ::1. Time: 19ms. http://localhost:8096/emby/System/Info
2017-11-30 09:09:20.071 Info HttpServer: HTTP GET http://localhost:8096/web/css/images/logoblack.png. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:20.072 Info HttpServer: HTTP Response 304 to ::1. Time: 1ms. http://localhost:8096/web/css/images/logoblack.png
2017-11-30 09:09:25.793 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Endpoint. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:25.795 Info HttpServer: HTTP Response 200 to ::1. Time: 2ms. http://localhost:8096/emby/System/Endpoint
2017-11-30 09:09:26.781 Info HttpServer: HTTP POST http://2.27.165.205:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:26.800 Info HttpServer: HTTP Response 204 to 2.27.165.205. Time: 19ms. http://2.27.165.205:8096/emby/Sessions/Playing/Progress
2017-11-30 09:09:36.817 Debug App: ScheduledTasksWebSocketListener stop transmitting over websocket to [::1]:50077
2017-11-30 09:09:36.817 Debug App: SessionInfoWebSocketListener stop transmitting over websocket to [::1]:50077
2017-11-30 09:09:36.817 Debug App: ActivityLogWebSocketListener stop transmitting over websocket to [::1]:50077
2017-11-30 09:09:36.820 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Logs. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:36.821 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Configuration. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:36.822 Info HttpServer: HTTP Response 200 to ::1. Time: 1ms. http://localhost:8096/emby/System/Configuration
2017-11-30 09:09:36.823 Info HttpServer: HTTP Response 200 to ::1. Time: 3ms. http://localhost:8096/emby/System/Logs
2017-11-30 09:09:37.501 Info HttpServer: HTTP POST http://2.27.165.205:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
2017-11-30 09:09:37.505 Info HttpServer: HTTP Response 204 to 2.27.165.205. Time: 4ms. http://2.27.165.205:8096/emby/Sessions/Playing/Progress
2017-11-30 09:09:39.211 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Logs/Log?name=server-63647629451.txt. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5
</pre></body></html>

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Can you please attach the complete emby server log rather than just pasting a snippet? the link i posted above provides instructions on how to do that. thanks !

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@@gymster there is a slow response in this log that has been resolved for the next release of emby server, thanks.

No problem, am I wrong in thinking it's a little strange it works on my mac book air though and not the mini? Both are running the same OS

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Well this log also has some kind of permission denied error related to starting ffmpeg and ffprobe that i haven't seen before. that will most definitely cause playback problems. i'm just not sure yet why that's happening. probably some security setting on the system if i had to guess, but we obviously need to work around that.

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You just gave me an idea and it worked! I moved the emby server from downloads to the desktop and launched it from there. Now it works perfectly. Don't ask me why but I've had similar problems with applications that have been launched from the downloads folder before!

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