Senna 368 Posted November 1, 2017 Share Posted November 1, 2017 (edited) Just started to use the trailers plugin 1.1.2.0 on Emby server 3.2.35.0. On my iPad (IOS11.0.3) trailers are working as it should, but on my Apple TV 4K (tvOS 11.1), trailers are not working and displays the following message: - "An error occurred loading this content." Does the server or app, needs an update, for the new profile of the Apple TV 4K with tvOS11.1 ? And is this problem somehow related to: https://emby.media/community/index.php?/topic/52480-live-tv-not-working-apple-tv-4k-dvblink-plugin/ Attached 2 logs where my last actions on the Apple TV 4K were: - Play Movie from library (OK) - Trying to play some trailers from the trailer plugin (Not working) Edited November 18, 2017 by Senna Link to comment Share on other sites More sharing options...
Luke 37022 Posted November 1, 2017 Share Posted November 1, 2017 Hi, what time did you attempt trailer playback? I'm not sure i see an attempt in this log. Thanks. Link to comment Share on other sites More sharing options...
Senna 368 Posted November 1, 2017 Author Share Posted November 1, 2017 (edited) Here is a new log (Quicksync turned off), with the following unsuccessful trailer attempts: 300: Rise of an Empire 1-11-2017 19:27:58 Atomic Blonde 1-11-2017 19:27:42 Atomic Blonde 1-11-2017 19:27:23 Alien: Covenant 1-11-2017 19:27:14 Edited November 18, 2017 by Senna Link to comment Share on other sites More sharing options...
Luke 37022 Posted November 1, 2017 Share Posted November 1, 2017 @@Senna, thanks, we're looking into it. Link to comment Share on other sites More sharing options...
ebr 14904 Posted November 1, 2017 Share Posted November 1, 2017 Hi. Exactly where (in the interface) did you find those trailers to play? Link to comment Share on other sites More sharing options...
Senna 368 Posted November 1, 2017 Author Share Posted November 1, 2017 I picked them from all 3 trailers sections. Alien: Covenant & Atomic Blonde: Library > Trailers > New and Upcoming in Theaters Atomic Blonde: Library > Trailers > New and Upcoming Movies on Dvd & Blu-ray 300: Rise of an Empire: Library > Trailers > New and Upcoming Movies on Netflix Link to comment Share on other sites More sharing options...
Senna 368 Posted November 1, 2017 Author Share Posted November 1, 2017 (edited) Trailers confirmed working (read: starts playing) in 1.1.0.5 and plays normally. Bugs still present: 1) When the trailer is finished on the ATV 4K and shows movie info, in the server dashboard, the active device still shows the direct streaming of the just played trailer and continues. This also blocks the start of a playing a new trailer. It disappears from there when I force close the app. When I don't finish watching a trailer, the start of a new trailer isn't blocked. 2) During the play of a trailer, I only see the played time in the dashboard of the active device, the other time stays at --:--:-- 3) When I pause the trailer a short flash with this message appears and disappears: Oops something went wrong Can't find variable: Instance Attached a new serverlog and some directstream logs Edited November 18, 2017 by Senna Link to comment Share on other sites More sharing options...
ebr 14904 Posted November 1, 2017 Share Posted November 1, 2017 2 is normal. We don't know the duration of the trailers. 1 and 3 are more than likely related. Thanks. Link to comment Share on other sites More sharing options...
Senna 368 Posted November 2, 2017 Author Share Posted November 2, 2017 (edited) To add to that: Playing a movie with direct streaming from my library also gives the items mentioned in 3) When I stop the movie, in the server dashboard, the active device still shows the direct streaming of the just played movie and continues, while it is stopped on the client. Edited November 2, 2017 by Senna Link to comment Share on other sites More sharing options...
ebr 14904 Posted November 2, 2017 Share Posted November 2, 2017 To add to that: Playing a movie with direct streaming from my library also gives the items mentioned in 3) When I stop the movie, in the server dashboard, the active device still shows the direct streaming of the just played movie and continues, while it is stopped on the client. I can't reproduce this. Do you have external access to your server configured? If so, are you willing to add me (ebr) as a guest account to see if I can reproduce with your server/content? Link to comment Share on other sites More sharing options...
Senna 368 Posted November 2, 2017 Author Share Posted November 2, 2017 @@ebr Invite and private message sent Link to comment Share on other sites More sharing options...
Solution Senna 368 Posted November 6, 2017 Author Solution Share Posted November 6, 2017 All bugs concerning trailers on the Apple TV 4K confirmed solved in Emby app 1.1.05 Beta with windows Emby server 3.2.36.0. 1 Link to comment Share on other sites More sharing options...
ebr 14904 Posted November 6, 2017 Share Posted November 6, 2017 Thanks for your help chasing them down. Link to comment Share on other sites More sharing options...
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