hstamas 153 Posted October 23, 2017 Share Posted October 23, 2017 I've left Plex and am committed to Emby. Pair that with the fact that I travel quite a bit for work necessitated another switch from an iPhone to an Android phone to take advantage of offline viewing. Reading so many posts here, its pretty apparent that this feature is confusing to say the least. First, having both "download" & "Sync" available in the Android app seems redundant and confusing. Can I possibly get a definitive explanation as to when to use each? Also I too suffer from having media that I want to get onto my phone just sit there at the "ready to transfer" stage seemingly doing nothing. I have read a few responses stating that we should try to force the transfer by starting a scheduled task manually? Which task exactly should I be initiating? I only have 2 choices and neither initiate anything once clicked. "Convert..." doesn't seem to be what I want since the media has already been converted and "Cloud & Folder Sync" doesn't doesn't seem to do anything. Im really hoping this part of the feature set can be brought up to Plex levels in the near future as it seems to have been going on for a good amount of time with not very much forward momentum. Link to comment Share on other sites More sharing options...
Luke 37009 Posted October 23, 2017 Share Posted October 23, 2017 Hi, they are the same. The best thing to do to make sure that downloads happen immediately is to initiate them from the mobile device, rather than remotely from another app. Please let us know if this helps. Thanks ! Link to comment Share on other sites More sharing options...
Vidman 589 Posted October 23, 2017 Share Posted October 23, 2017 Hi, they are the same. The best thing to do to make sure that downloads happen immediately is to initiate them from the mobile device, rather than remotely from another app. Please let us know if this helps. Thanks ! Is this even possible anymore? Link to comment Share on other sites More sharing options...
Luke 37009 Posted October 23, 2017 Share Posted October 23, 2017 @@Vidman, we would like to bring it back, but the only way it's going to "just work", is with cloud messaging so that we can wake the device remotely. That's the part we haven't added yet. Link to comment Share on other sites More sharing options...
Vidman 589 Posted October 23, 2017 Share Posted October 23, 2017 Good to know [emoji16] Link to comment Share on other sites More sharing options...
hstamas 153 Posted October 23, 2017 Author Share Posted October 23, 2017 Hi, they are the same. The best thing to do to make sure that downloads happen immediately is to initiate them from the mobile device, rather than remotely from another app. Please let us know if this helps. Thanks ! Thanks for the response @@Luke. Ive tried it both ways and the results are the same. Both SYNC & DOWNLOAD initiated from the Android device itself just sits after the conversion is completed. It did eventually transfer but there didnt seem to be any rhyme or reason to what triggered it Link to comment Share on other sites More sharing options...
Luke 37009 Posted October 24, 2017 Share Posted October 24, 2017 Because what happens is the conversion has to happen on the server first. Currently we can only notify the app of the conversion completing if the app is running in the foreground with the screen on. If that's not the case then the download won't happen until the next periodic sync process. So that's where google cloud messaging will come in to solve that. Link to comment Share on other sites More sharing options...
hstamas 153 Posted October 30, 2017 Author Share Posted October 30, 2017 Well here I sit in a hotel room with nothing to watch on my new Android/Emby combo. I synced 4 episodes of a TV series (I believe I told it to sync all unwatched episodes as opposed to individually downloading each episode if that matters). I double checked things before I left by putting my phone in airplane mode and I was indeed able to access and watch the downloaded content. The next day as my plane took off I fired up Emby (in airplane mode) and there was nothing to watch? What the heck happened?? No ability to send logs until the weekend unfortunately. Link to comment Share on other sites More sharing options...
Luke 37009 Posted October 31, 2017 Share Posted October 31, 2017 @@hstamas sorry to hear about this. we'd have to look at some specifics, thanks. Link to comment Share on other sites More sharing options...
hstamas 153 Posted November 2, 2017 Author Share Posted November 2, 2017 Sorry @@Luke - just got back and my server logs dont go far enough back to include the time that I added the offline content. Is there still a bug that deletes content when you download data using the filters like "download all unwatched episides" etc.? If yes, should we only be downloading one episode at a time? Also if yes - is a fix on the radar for this? Sort of depressing that I switched over specifically to use this feature and have it fail right out of the gate Link to comment Share on other sites More sharing options...
Solution Luke 37009 Posted November 2, 2017 Solution Share Posted November 2, 2017 Is there still a bug that deletes content when you download data using the filters like "download all unwatched episides" etc.? No, this should not be an issue. Does that answer your question? 1 Link to comment Share on other sites More sharing options...
hstamas 153 Posted November 3, 2017 Author Share Posted November 3, 2017 I'll test it again this weekend and report back. Link to comment Share on other sites More sharing options...
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