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Unable to login to Emby Connect Account on Some Rokus


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#1 Sammy OFFLINE  

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Posted 05 October 2017 - 10:36 AM

I have successfully setup Emby Theater on my HTPC to work with Harmony Elite and both the Harmony and Alexa Skills. In order to do this I had to change my setup a little bit, creating login credentials for my main User and connecting ET through Emby Connect instead of directly as before. This is not necessarily a bad thing as now this user has more security.

 

The issue is that I've only been able to get one of my Rokus connected to this user account through Emby Connect (Fortunately the one in the master bedroom). I have 5 other Rokus and when I try to login to Emby Connect, selecting the same user account and Password, as well as the correct server I only get a spinner. This lasts for several minutes before I give up and move on to something else. Do I need to wait longer? Is there a limit to the number of devices connected to the same user account via Emby Connect or on Rokus? Am I doing something else wrong?

 

Attached is my server log created a minute ago but I was trying to do this about 1½ to 2 hours ago.

 

TIA

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#2 Luke OFFLINE  

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Posted 05 October 2017 - 11:50 AM

With Emby Connect there isnt' a password to enter on the Roku, you instead use the pin code sign in process. Try that.



#3 Nisten OFFLINE  

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Posted 05 October 2017 - 12:07 PM

yeah for Emby Connect, you have to register all roku devices individually; so that'd be 4 roku device registrations and 4 separate pin codes (not including the master bedroom roku) 

 

however, there is an option to connect to the server manually for each roku device individually 



#4 Sammy OFFLINE  

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Posted 05 October 2017 - 12:46 PM

So I should probably just connect manually instead of using Emby Connect..

 

A couple of questions.

 

First, I recall having to do a PIN but not sure for the Master Bedroom one. (I don't know if I did this or just logged in directly. That was last week and I've been bumping here and there to get Alexa and a new Harmony Elite set up to work with not only Emby but with my Echo for TV in the Family Room and with my VeraPlus Controller for home automation tied too.)

 

Second, If I connect manually, do I use the password for this account and not the PIN?

 

Third, Is there a Wiki on logging into Roku using the PIN?

 

Lastly, I take one ore two Rokus with me on vacation and hook them up to Hotel TV's via HDMI typically. If I connect to this account manually will it work when on the WAN or will I then need to use Emby Connect?

 

 

 

Thanks.



#5 Luke OFFLINE  

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Posted 05 October 2017 - 12:50 PM

There might not be a wiki on that but there's really not much to it. you just select sign in with emby connect during the initial sign in process and it will walk you through it.



#6 Sammy OFFLINE  

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Posted 05 October 2017 - 01:13 PM

There might not be a wiki on that but there's really not much to it. you just select sign in with emby connect during the initial sign in process and it will walk you through it.

 

When I do that it presents me with a login screen. I enter the password for the user account TVTime and it spins and spins.. Nowhere is it prompting me for a PIN. I guess I'll try again or just direct connect but will Emby for Roku find the server when out of network this way?

 

Thanks.



#7 Luke OFFLINE  

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Posted 05 October 2017 - 01:28 PM

When you do what exactly?



#8 Sammy OFFLINE  

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Posted 05 October 2017 - 01:56 PM

When I do that it presents me with a login screen. I enter the password for the user account TVTime and it spins and spins.. Nowhere is it prompting me for a PIN. I guess I'll try again or just direct connect but will Emby for Roku find the server when out of network this way?

 

Thanks.

 

 

When you do what exactly?

 

When I try to log into Emby Connect on Roku it doesn't present me with a PIN option but rather a place to enter a password. I enter the password and it spins and spins. I'm wondering if I need to somehow sign out completely and sign in again. I changed this account to an Emby Connect Account this week and assigned an Emby Connect Password to it so maybe Roku is confused. Maybe I need to remove the Emby Channel from these Rokus and start from scratch?



#9 Nisten OFFLINE  

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Posted 05 October 2017 - 03:20 PM

For the hotel roku emby scenario - you should be able to connect provided you have no firewall or port problems on your network for external (remote) access [there's a wiki for allowing remote access]

 

As far as the hotel's network/firewall; that'll depend on how tight their security is - I've never actually tested this scenario myself so someone else can likely weigh in. Generally speaking, you should still be able to connect to Emby remotely using Emby connect or by connecting manually using the server's external/WAN url and port


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#10 Nisten OFFLINE  

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Posted 05 October 2017 - 03:21 PM

When I try to log into Emby Connect on Roku it doesn't present me with a PIN option but rather a place to enter a password. I enter the password and it spins and spins. I'm wondering if I need to somehow sign out completely and sign in again. I changed this account to an Emby Connect Account this week and assigned an Emby Connect Password to it so maybe Roku is confused. Maybe I need to remove the Emby Channel from these Rokus and start from scratch?

Are you able to provide a screenshot of where this screen is asking for a password?

 

Or provide a screenshot of when you initially launch the roku Emby App



#11 Sammy OFFLINE  

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Posted 05 October 2017 - 03:41 PM

Are you able to provide a screenshot of where this screen is asking for a password?

 

Or provide a screenshot of when you initially launch the roku Emby App

 

I will when I get back to trying to set these up tomorrow but first I'm going to just connect directly rather than through Emby Connect and see if that works.



#12 Sammy OFFLINE  

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Posted 05 October 2017 - 03:44 PM

For the hotel roku emby scenario - you should be able to connect provided you have no firewall or port problems on your network for external (remote) access [there's a wiki for allowing remote access]

 

As far as the hotel's network/firewall; that'll depend on how tight their security is - I've never actually tested this scenario myself so someone else can likely weigh in. Generally speaking, you should still be able to connect to Emby remotely using Emby connect or by connecting manually using the server's external/WAN url and port

 

Hit an miss on connecting at hotels. Usually it is a hit. Sometimes I have to use my Travel Router to connect and have my own private network. I think the hotel's router only sees it and not other devices but I'm not sure. There have been rare times where I cannot get it to work at all and that's not a big deal.



#13 sgtjoe OFFLINE  

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Posted 05 October 2017 - 06:32 PM

just put in my 4 digit pin from my roku tv to my pc  it did not work  so how do i do it my roku still say put the pin in 



#14 Luke OFFLINE  

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Posted 05 October 2017 - 09:02 PM

hi @sgtjoe, what do you mean by

it did not work

 

 

can you provide a little more information? where did you enter it? What exactly happened? Thanks.



#15 Sammy OFFLINE  

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Posted 09 October 2017 - 12:42 PM

I have been busy installing more security cams and haven't got back to this other than to state that I have three Rokus logged into the same User account (TVTime) by choosing to connect to the server the user resides on then selecting the user then leaving the P/W blank. I haven't tried two Rokus as of yet but there's one that just gives me a spinner that won't stop. I'm confused. Is there a limit to the number of Rokus that can be connected to the same account?

 

I will post pictures and can grab a log when trying yet again.

 

Thanks.



#16 ebr OFFLINE  

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Posted 09 October 2017 - 02:13 PM

Hi.  We recently found a problem in the app that would cause it to hang if you entered an incorrect password.  Perhaps that is what you are encountering.  Although I would like to see some screen shots or something because, if you are using Emby Connect, there is no password to enter...


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#17 Sammy OFFLINE  

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Posted 09 October 2017 - 02:57 PM

I will most definitely post this tomorrow after I get the chance to check it out..



#18 Sammy OFFLINE  

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Posted 11 October 2017 - 07:54 AM

I will most definitely post this tomorrow after I get the chance to check it out..

Finally getting back to this. Here's some screen shots.e0e63da8d7d3e027533dffca11a0a1a2.jpg

No PIN generated, just a spinner.

 

 

2411a442ebd2128e06e27a921091562c.jpg

Posting from my phone. This photo actually proceeds the one above.

 

 

2b4f3dab63d504a5b6900241f4f914ef.jpg

Direct sign in to server.

 

38ba612abd809bb59bf40e1da204debf.jpg835d8e85ede5999489c1672435531050.jpg

I tried both with and without the password.

 

6643773cd2b9b2cb9b26db2c0fa6df16.jpg

Sent from my SM-G930P using Tapatalk

 

Attached is the log.

 

 

 

 

Attached Files


Edited by Sammy, 11 October 2017 - 08:00 AM.


#19 ebr OFFLINE  

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Posted 11 October 2017 - 11:29 AM

Okay, the first issue must mean that  your Roku cannot get out to our server to get the PIN.  Check any firewall or router settings that would be blocking access to connect.emby.media and mb3admin.com.

 

The second one I'm not sure about because it appears the password was correct.  I see you are still on 3.0.41 though and a new release just went out so try upgrading just to see if that helps with the manual login.

 

Finally, probably unrelated but a problem you may want to look into - disc is full:

2017-10-11 04:26:21.839 Info SubtitleManager: Saving subtitles to \\TEDBECKWITH-PC\Public Video2\TV Series\The Big Bang Theory\Season 6\S06E17 - The Monster Isolation.eng.srt
2017-10-11 04:26:21.894 Error App: Error downloading subtitles
	*** Error Report ***
	Version: 3.2.33.0
	Command line: C:\Users\i5 Home Theater PC\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe C:\Users\i5 Home Theater PC\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe C:\Users\i5 Home Theater PC\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe C:\Users\i5 Home Theater PC\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe C:\Users\i5 Home Theater PC\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe C:\Users\i5 Home Theater PC\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe C:\Users\i5 Home Theater PC\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe
	Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Processor count: 4
	Program data path: C:\Users\i5 Home Theater PC\AppData\Roaming\MediaBrowser-Server
	Application directory: C:\Users\i5 Home Theater PC\AppData\Roaming\MediaBrowser-Server\System
	System.IO.IOException: There is not enough space on the disk.


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#20 Sammy OFFLINE  

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Posted 11 October 2017 - 11:49 AM

Would three Rokus connect without issue but another not connect? I don't have any open ports or firewall connections set up for Roku at all.

 

Also, not sure why this particular unit would not be connecting to mb3admin.com and the others are connecting although I have several Rokus. Two connected right away, the other just connected one day randomly and I don't know why. All of these connected the same why I tried this unit, BTW. I still have two more to get connected too.

 

I just removed all references to the TV Series folder on that network drive but will re-enable it after clearing up some space then enable it again. That drive is close to capacity but not that close.






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