UnderMiner 11 Posted September 27, 2017 Share Posted September 27, 2017 (edited) Hello, For a few weeks we cannot use Emby Theater on Windows 10 due to high memory use and high network traffic. The system works well using Microsoft Edge. I attached two screen captures playing the same file on the same system for reference (Microsoft Surface Pro 3, Core i5, 4GB RAM). Edited September 27, 2017 by UnderMiner Link to comment Share on other sites More sharing options...
Luke 36886 Posted September 27, 2017 Share Posted September 27, 2017 Is that the store app or the desktop app? Link to comment Share on other sites More sharing options...
UnderMiner 11 Posted September 28, 2017 Author Share Posted September 28, 2017 This is the app from the Windows Store, I was not aware of a desktop version. Link to comment Share on other sites More sharing options...
Luke 36886 Posted September 28, 2017 Share Posted September 28, 2017 Was the file playing normally? Link to comment Share on other sites More sharing options...
UnderMiner 11 Posted September 29, 2017 Author Share Posted September 29, 2017 If you left the computer untouched, it essentially played back normally. That it not much headroom to use other apps or to skip forward it was a little sluggish. Link to comment Share on other sites More sharing options...
Luke 36886 Posted September 29, 2017 Share Posted September 29, 2017 does the usage go down after the video stops? Link to comment Share on other sites More sharing options...
UnderMiner 11 Posted September 30, 2017 Author Share Posted September 30, 2017 Yes, if I pause playback and return Emby Theater to browse the list of shows, the memory drops. Link to comment Share on other sites More sharing options...
UnderMiner 11 Posted December 5, 2017 Author Share Posted December 5, 2017 Hello, On Windows 10, the Emby Theater app will not properly play video and the main symptom is an issue with Network use at 100%. In my previous post high memory was the concern but on the latest version the issue is network communications. As before, there are no issues playing back with Edge. For the last couple of weeks I use Edge as a work around. The hardware remains the same as my previous post (Microsoft Surface Pro 3, Core i5, 4GB RAM). Link to comment Share on other sites More sharing options...
Guest asrequested Posted December 5, 2017 Share Posted December 5, 2017 Are there other things using your network bandwidth? 33Mb/s isn't very high. Do you have a gigabit network? Link to comment Share on other sites More sharing options...
UnderMiner 11 Posted December 6, 2017 Author Share Posted December 6, 2017 Hello, I am using wireless but I routinely exceed 33 Mbps in a variety of use cases and tests. When using Emby Theater there is no other activity. The symptom seems to be how ET uses the network and not necessarily the bandwidth. I am not an expert but perhaps the method of communication or the frequency of the requests for information is unique for ET? I am willing to provide more information but I'm not certain what to provide other than the task manager screen capture and the symptom that the video is not playable (essentially stop motion/stuttering with horrible audio). The good news is that Edge works well. Link to comment Share on other sites More sharing options...
Guest asrequested Posted December 6, 2017 Share Posted December 6, 2017 It doesn't have any way to affect your network bandwidth, other than to use what is available. In your screenshot we can see that it's only using 33Mb/s, so if there is nothing else using your network, then it would appear that you may have a network issue. I was recently having some issues that I initially thought was emby related, only to feel foolish to discover that my NIC was starting to fail. And the only way it showed was by having intermittent bandwidth size. No errors. And it was a 10Gb NIC. An easy way to prove me wrong would be to temporarily hook up with a hard line. Link to comment Share on other sites More sharing options...
UnderMiner 11 Posted December 6, 2017 Author Share Posted December 6, 2017 Thanks for the advice regarding the NIC and your experience. In my case, the Surface Pro 3 does not have wired LAN adapter, I would have to purchase one for testing. We will use Microsoft Edge for the moment unless there are other utilities or methods to diagnose the unique behavior of ET. For reference, I tested the internet bandwidth while playing a video with VLC and with Edge paused on recorded TV from the Emby Server. I attached a snap shot of the results. Link to comment Share on other sites More sharing options...
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