AFTV - Too many errors. Giving up

[jkasanic 12]

I’ve been getting this for a while so decided I’d try to get a clean debug log file and ask for help.  I also have issues connecting to the server (Emby connect and manual both report server not responding). If I reboot the AFTV and get prompted for the login id then it usually connects to Emby server. Then I get the too many errors, giving up message when trying to play anything in my library.  Same issue trying to play from web interface (Windows 7, Chrome) as well as Safari (iOS 10) but in these cases there’s no message.  Videos play fine using kodi 17 and emby addon so it’s not file related.

server-63641961250.txt

[omerome 4]

Just wanted to chime in and say that one of my users yesterday told me that she also saw this error. It's the first time I heard of it.

[Luke 37059]

I’ve been getting this for a while so decided I’d try to get a clean debug log file and ask for help.  I also have issues connecting to the server (Emby connect and manual both report server not responding). If I reboot the AFTV and get prompted for the login id then it usually connects to Emby server. Then I get the too many errors, giving up message when trying to play anything in my library.  Same issue trying to play from web interface (Windows 7, Chrome) as well as Safari (iOS 10) but in these cases there’s no message.  Videos play fine using kodi 17 and emby addon so it’s not file related.

 

@@jkasanic can we look at a log example from Chrome? Thanks.

[Luke 37059]

Just wanted to chime in and say that one of my users yesterday told me that she also saw this error. It's the first time I heard of it.

 

@@omerome let's assume your issue is different, because it usually is. Please attach the information requested in how to report a media playback issue. thanks !

[omerome 4]

Here is my log. 

 

 

server-63641858237.txt

[ebr 14910]

Here is my log. 

 

Hi, can you please provide the other information requested in the link above?

 

Is the problem reproduce-able or was it a one-time thing?  It could have simply been a temporary network disruption if it isn't reproduce-able.

[ebr 14910]

I’ve been getting this for a while so decided I’d try to get a clean debug log file and ask for help.  I also have issues connecting to the server (Emby connect and manual both report server not responding). If I reboot the AFTV and get prompted for the login id then it usually connects to Emby server. Then I get the too many errors, giving up message when trying to play anything in my library.  Same issue trying to play from web interface (Windows 7, Chrome) as well as Safari (iOS 10) but in these cases there’s no message.  Videos play fine using kodi 17 and emby addon so it’s not file related.

 

This appears to be a permissions problem on your server related to ffmpeg:

2017-09-25 18:50:30.365 Error App: Error starting ffmpeg
...
Native error= Access denied

[jkasanic 12]

@@jkasanic can we look at a log example from Chrome? Thanks.

 

Here's a log file when trying to play the same file from Chrome.  No error message.  After I get the Benefits of Emby Premiere screen and hit continue, the page shows my backdrop for the movie and the spinning circle.  I gave it about 3-4 min before I closed the Emby tab.  I did confirm disks were spun up as well (which is a slightly different issue that Emby spins up quite a few disks on my UnRAID server to play one file on one disk?).

server-63642010699.txt

[omerome 4]

Hi, can you please provide the other information requested in the link above?

 

Is the problem reproduce-able or was it a one-time thing?  It could have simply been a temporary network disruption if it isn't reproduce-able.

The only other information I can think of is the username at the time that had this issue was, "pixie77974". The user was just trying to watch one of the TV shows from my server when she got that message. She's had issues with connecting to my server for quite some time where it works for a while and then it doesn't.

 

I couldn't reproduce the error because it personally didn't happen to me and it was on another machine and this log is the best one that that fits the timeline.

[ebr 14910]

Do you know the name of the item she was playing and about what time the problem occurred?

 

If she tries to play the same item now, does it work?

 

 

She's had issues with connecting to my server for quite some time where it works for a while and then it doesn't.

 

That sounds like general network connectivity problems.  This is a remote user?  What kind of connection (both on her end and yours) are we talking about here?

[ebr 14910]

Here's a log file when trying to play the same file from Chrome.  No error message.  After I get the Benefits of Emby Premiere screen and hit continue, the page shows my backdrop for the movie and the spinning circle.  I gave it about 3-4 min before I closed the Emby tab.  I did confirm disks were spun up as well (which is a slightly different issue that Emby spins up quite a few disks on my UnRAID server to play one file on one disk?).

 

Please see my post above.  Looks like a permissions configuration problem on your server.

 

Thanks.

[jkasanic 12]

 

This appears to be a permissions problem on your server related to ffmpeg:

2017-09-25 18:50:30.365 Error App: Error starting ffmpeg
...
Native error= Access denied

Do you know what the permissions should be?  I didn't change anything intentionally.  Currently my ffmpeg directory structure looks like this:

 

~/ffmpeg/20170308  noboby users drwxrwxrwx

 

with files:

 

ffmpeg  nobody users -rw-rw-rw-  

ffprobe  nobody users -rw-rw-rw- 

 

I can modify the parameters of these files but would like some confirmation they should both be -rwxrwxrwx?  Thanks.

 

EDIT:  I just installed another instance of the docker and confirmed permssions.

Edited September 26, 2017 by jkasanic

[maegibbons 1267]

Do you know what the permissions should be?  I didn't change anything intentionally.  Currently my ffmpeg directory structure looks like this:

 

~/ffmpeg/20170308  noboby users drwxrwxrwx

 

with files:

 

ffmpeg  nobody users -rw-rw-rw-  

ffprobe  nobody users -rw-rw-rw- 

 

I can modify the parameters of these files but would like some confirmation they should both be -rwxrwxrwx?  Thanks.

 

EDIT:  I just installed another instance of the docker and confirmed permssions.

 

 

Execute bit is not set - so no execute permissions

 

chmod 777 ff*

 

Krs

 

Mark

[jkasanic 12]

Execute bit is not set - so no execute permissions

 

chmod 777 ff*

 

Krs

 

Mark

THanks.  I just wanted to confirm that this solved the issue.  Also, for anyone using UnRAID, I believe the issue was caused by the permissions script built into UnRAID.  I've since migrated to using Community Applications Fix Common Problems plugin for mass permission changes.

[omerome 4]

Do you know the name of the item she was playing and about what time the problem occurred?

 

If she tries to play the same item now, does it work?

 

 

 

That sounds like general network connectivity problems.  This is a remote user?  What kind of connection (both on her end and yours) are we talking about here?

Unfortunately no. I don't remember what was the name of the item she was playing, but the problem happened around 7:30PM two days ago.

 

And when an item plays for her, if plays for a while and then she gets disconnected. She has no issues watching shows on Netflix or Hulu though. Just on Emby. She has a DSL connection (not sure what her speeds are), while I have a cable connection with 200/12.

[Luke 37059]

Here's a log file when trying to play the same file from Chrome.  No error message.  After I get the Benefits of Emby Premiere screen and hit continue, the page shows my backdrop for the movie and the spinning circle.  I gave it about 3-4 min before I closed the Emby tab.  I did confirm disks were spun up as well (which is a slightly different issue that Emby spins up quite a few disks on my UnRAID server to play one file on one disk?).

 

The server is unable to start ffmpeg and ffprobe. Did you make sure to mark them with execute permissions?

[maegibbons 1267]

The server is unable to start ffmpeg and ffprobe. Did you make sure to mark them with execute permissions?

 

@@Luke - get your specs on - he confirmed it was fixed two posts up.

 

Krs

 

Mark

[Luke 37059]

Thanks for the feedback.