gcalaway 2 Posted September 25, 2017 Share Posted September 25, 2017 So for hours last night my server worked great and I was watching on my xbox for a good number of hours, however, today I am experiencing playback issues where the media will pause on the screen, but according to the server dashboard the media is still playing. If I quit the app (home scree, select, quit) and then reopen the app it is back on the "frozen" screen. I can rewind to where playback started and it works fine but if I try pressing back (B button) the entire app becomes unresponsive. I have tried multiple files and file types and have been experiencing the same thing across the board. This is all occurring on Direct Streams btw and I am able to play on other devices without resetting the server or touching anything on the back end so it seems this is affecting only the Xbox client. I looked around a bit on the forums but did not see anything exactly like this. Link to comment Share on other sites More sharing options...
gcalaway 2 Posted September 26, 2017 Author Share Posted September 26, 2017 Rebooted the computer and all seems well now. Link to comment Share on other sites More sharing options...
Luke 37022 Posted September 26, 2017 Share Posted September 26, 2017 Thanks for the feedback. Link to comment Share on other sites More sharing options...
gcalaway 2 Posted September 26, 2017 Author Share Posted September 26, 2017 (edited) *** double post Edited September 26, 2017 by gcalaway Link to comment Share on other sites More sharing options...
Scott310 133 Posted October 2, 2017 Share Posted October 2, 2017 Link to comment Share on other sites More sharing options...
Scott310 133 Posted October 3, 2017 Share Posted October 3, 2017 This is the exact issue I am experiencing. @@Luke is there some chance that restarting his computer fixed the problem that might help you to diagnose my situation? Just a shot in the dark here. Link to comment Share on other sites More sharing options...
Luke 37022 Posted October 3, 2017 Share Posted October 3, 2017 It sounds like something that is more random in nature, and it just happened to be resolved after restarting his machine. Link to comment Share on other sites More sharing options...
Scott310 133 Posted October 3, 2017 Share Posted October 3, 2017 He is explaining exactly hownit happens to me as well. Is it possible a fresh install of the server could rectify it? I was hoping to avoid having to do that. Being I would lose user profiles and watched items and things like that. Link to comment Share on other sites More sharing options...
Scott310 133 Posted October 4, 2017 Share Posted October 4, 2017 I give up. I did a completely fresh install on a different machine in my house just to see if it was a server issue. With the new server I still get the exact same freezing problem. ugh... Link to comment Share on other sites More sharing options...
firestorm213 6 Posted October 5, 2017 Share Posted October 5, 2017 I run into this issue form time to time. I can tell you one thing I've come across is the way the Xbox one works if you don't click start on the controller and go to quit on an application it will run idle in the background. So if you played netflix and Destiny 2 even though you're not actively playing they still have some of the RAM held hostage. Then if you pop emby and start streaming a video it's too much. I've had mixed success with going to settings and doing a full restart. You can tell the difference because a full restart takes longer and gives you xbox load screen. These things never fully shutdown unless you do this they just hibernate when you hit the power button. What I've been doing lately is if emby theater freezes I quit the app and jump straight to DLNA. It's not nearly as pretty but its easy to navigate. Link to comment Share on other sites More sharing options...
chef 3745 Posted October 5, 2017 Share Posted October 5, 2017 Indeed this has been an issue. Ember will play the media file but the theater will pause/freeze. Link to comment Share on other sites More sharing options...
Scott310 133 Posted October 5, 2017 Share Posted October 5, 2017 Sadly I don't think it's a RAM issue. This doesn't just happen on Xbox. I tested on the pc versions of both ember and emby and the freeze is happening there too. Also the freezes are happening in the exact same spot in most movies. The freezes only happen when something is being transposed or audio us being remixed. Otherwise if a file is direct playing there are no issues. Link to comment Share on other sites More sharing options...
Scott310 133 Posted October 5, 2017 Share Posted October 5, 2017 Glad to finally see I am not the only one having this problem. Hopefully we can find a solution. I was about to convert all if my files so they direct play to work around this problem. Link to comment Share on other sites More sharing options...
firestorm213 6 Posted October 5, 2017 Share Posted October 5, 2017 @@Scott310 what are the specs of your PC you're using for testing and your server? I've had issues with the xbox version regularly but the PC version has rarely given me any issues. Maybe 3-4 times over the last 6 months. Link to comment Share on other sites More sharing options...
Scott310 133 Posted October 5, 2017 Share Posted October 5, 2017 It's an i7 core processor with 12 gig of RAM. So I know it can handle it. Link to comment Share on other sites More sharing options...
chef 3745 Posted October 6, 2017 Share Posted October 6, 2017 (edited) Sadly I don't think it's a RAM issue. This doesn't just happen on Xbox. I tested on the pc versions of both ember and emby and the freeze is happening there too. Also the freezes are happening in the exact same spot in most movies. The freezes only happen when something is being transposed or audio us being remixed. Otherwise if a file is direct playing there are no issues.There are two versions of the theater available. One uses Microsoft foundation and the other uses madvr. I find the one built in mircosoft foundation will run well on my low powered PCs/stream boxes, laptops etc. I don't experience any freezing. It's just that darned Xbox one (which is built on the ms foundation) which has been the culprit for quite some time now. I find any stream which it tries to play, be it transcoded or direct stream will eventually freeze. That being said, i took the opportunity to read through the github (it's quite a large read) I have yet to see where any of the playback requests would cause issue. To be honest the entire theater engine is a masterpiece. Built with vanella js, and a really interesting backend. Fingers crossed, if it is a ram issue it can be resolved. Is it possible that ms has changed something in their OS during the creators update, which some how inhibits the playback of ripped media? Could that be a thing? Edited October 6, 2017 by chef Link to comment Share on other sites More sharing options...
Scott310 133 Posted October 6, 2017 Share Posted October 6, 2017 It must be cause this Issue started immediately after the creators update and has been happening ever since. Everything worked perfectly before that. 1 Link to comment Share on other sites More sharing options...
Luke 37022 Posted October 24, 2017 Share Posted October 24, 2017 @@CBers @@FrostByte @@Scott310 @@chef @@Bert @@Deathsquirrel @@nomatches4mikey @@Jdiesel @@darkassassin07 @@neoalex @@PrincessClevage @@nvader2000 @@firestorm213 @@gcalaway An update to the Xbox app is rolling out. Microsoft has resolved a number of playback related issues in the Fall Creators update, and our new app update will take advantage of them. Make sure your Xbox One is fully up to date with all system updates. Thanks ! 1 Link to comment Share on other sites More sharing options...
chef 3745 Posted October 25, 2017 Share Posted October 25, 2017 Really! Luke thank you so much! Link to comment Share on other sites More sharing options...
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