Jump to content


Photo

Error in Schedules Direct setup in Emby Server

Live TV Schedules Direct Guide Line Up

Best Answer hellosri , 23 September 2017 - 08:07 PM

This is now fixed. I reset the emby jail's IPV6 configuration and restarted the jail. The Guide now refreshes & doesn't throw any errors  :D .

 

Thanks for all your troubleshooting help. 

 

59c6f5b8e824b_EmbyJailNetworkIPV6.png

Go to the full post


  • Please log in to reply
14 replies to this topic

#1 hellosri OFFLINE  

hellosri

    Member

  • Members
  • 10 posts
  • Local time: 01:58 PM

Posted 21 September 2017 - 09:28 AM

  When I enter the Schedules Direct password & Save, I get this error

 

Alert
There was an error downloading tv lineups. Please ensure your information is correct and try again.

 

I have verified my Schedules Direct account on their site, and I can see my lineup. This worked fine a few emby updates ago. My guide data is completely empty, but I can get to recordings & live tv via channels.

 

I also see this in the server notifications

 

error
Check for application updates failed.
14 hours ago
Error: NameResolutionFailure
error
Check for application updates failed.
2 days ago
Error: NameResolutionFailure
error
Check for application updates failed.
3 days ago
Error: NameResolutionFailure
error
Check for application updates failed.
4 days ago
Error: NameResolutionFailure

 

Attached a log file. 

Attached Files



#2 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 138124 posts
  • Local time: 08:58 AM

Posted 21 September 2017 - 01:52 PM

Hi, it appears you have't selected a lineup on the schedules direct configuration screen. I would go back there and do that and then click save on the config screen. Let us know if this helps. thanks.



#3 hellosri OFFLINE  

hellosri

    Member

  • Members
  • 10 posts
  • Local time: 01:58 PM

Posted 21 September 2017 - 08:01 PM

I do have a lineup selected in schedules direct.

See attachment.
Attached File  IMG_8442.PNG   322.44KB   8 downloads

#4 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 138124 posts
  • Local time: 08:58 AM

Posted 21 September 2017 - 08:56 PM

Right, that's not what I asked. You have to select that lineup in the Emby config screen for schedules direct. Please let us know if this helps. Thanks.



#5 ebr ONLINE  

ebr

    Chief Bottle Washer

  • Members
  • 46994 posts
  • Local time: 08:58 AM

Posted 22 September 2017 - 10:39 AM

59c52098ca5c5_selectlineup.png



#6 hellosri OFFLINE  

hellosri

    Member

  • Members
  • 10 posts
  • Local time: 01:58 PM

Posted 22 September 2017 - 12:47 PM

I get an error when I type in my password & click save. So cant proceed to the next step, which is the "select listings" section.

 

 59c53e41aa462_SchedulesDirectError.png



#7 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 138124 posts
  • Local time: 08:58 AM

Posted 22 September 2017 - 01:38 PM

Can you provide the server log from that? Thanks.

#8 hellosri OFFLINE  

hellosri

    Member

  • Members
  • 10 posts
  • Local time: 01:58 PM

Posted 22 September 2017 - 01:57 PM

Reproduced the error & attached the log

Attached Files



#9 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 138124 posts
  • Local time: 08:58 AM

Posted 22 September 2017 - 02:58 PM

Here is the issue. Outgoing http requests to Schedules direct are failing:

2017-09-22 09:42:22.421 Info HttpClient: HttpClientManager GET: https://json.schedulesdirect.org/20141201/available/countries
2017-09-22 09:42:22.422 Error HttpClient: Error NameResolutionFailure getting response from https://json.schedulesdirect.org/20141201/available/countries
	*** Error Report ***
	Version: 3.2.30.0
	Command line: /usr/pbi/emby-amd64/lib/emby-server/MediaBrowser.Server.Mono.exe -ffmpeg /usr/pbi/emby-amd64/bin/ffmpeg -ffprobe /usr/pbi/emby-amd64/bin/ffprobe -programdata /var/db/emby-server
	Operating system: Unix 11.0.0.0
	64-Bit OS: True
	64-Bit Process: True
	Mono: 4.6.1 (Stable 4.6.1.5/ef43c15 Mon Jun 12 05:53:22 UTC 2017)
	Processor count: 8
	Program data path: /var/db/emby-server
	Application directory: /usr/pbi/emby-amd64/lib/emby-server
	System.Net.WebException: Error: NameResolutionFailure
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <fb93f133ac27476ab3b657a602d525d0>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	System.Net.WebException
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <fb93f133ac27476ab3b657a602d525d0>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 

In fact, not only to Schedules Direct, but other places as well such as our emby domains. It this freenas? It looks emby server does not have an internet connection. 



#10 hellosri OFFLINE  

hellosri

    Member

  • Members
  • 10 posts
  • Local time: 01:58 PM

Posted 22 September 2017 - 06:11 PM

Here is the issue. Outgoing http requests to Schedules direct are failing:

2017-09-22 09:42:22.421 Info HttpClient: HttpClientManager GET: https://json.schedulesdirect.org/20141201/available/countries
2017-09-22 09:42:22.422 Error HttpClient: Error NameResolutionFailure getting response from https://json.schedulesdirect.org/20141201/available/countries
	*** Error Report ***
	Version: 3.2.30.0
	Command line: /usr/pbi/emby-amd64/lib/emby-server/MediaBrowser.Server.Mono.exe -ffmpeg /usr/pbi/emby-amd64/bin/ffmpeg -ffprobe /usr/pbi/emby-amd64/bin/ffprobe -programdata /var/db/emby-server
	Operating system: Unix 11.0.0.0
	64-Bit OS: True
	64-Bit Process: True
	Mono: 4.6.1 (Stable 4.6.1.5/ef43c15 Mon Jun 12 05:53:22 UTC 2017)
	Processor count: 8
	Program data path: /var/db/emby-server
	Application directory: /usr/pbi/emby-amd64/lib/emby-server
	System.Net.WebException: Error: NameResolutionFailure
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <fb93f133ac27476ab3b657a602d525d0>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 
	System.Net.WebException
	  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <fb93f133ac27476ab3b657a602d525d0>:0 
	  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00014] in <dca3b561b8ad4f9fb10141d81b39ff45>:0 

 
In fact, not only to Schedules Direct, but other places as well such as our emby domains. It this freenas? It looks emby server does not have an internet connection.


#11 hellosri OFFLINE  

hellosri

    Member

  • Members
  • 10 posts
  • Local time: 01:58 PM

Posted 22 September 2017 - 06:13 PM

So the Freenas emby jail's outgoing n/w is failing. Is there a way to reset the network settings in the jail?

#12 hellosri OFFLINE  

hellosri

    Member

  • Members
  • 10 posts
  • Local time: 01:58 PM

Posted 23 September 2017 - 08:07 PM   Best Answer

This is now fixed. I reset the emby jail's IPV6 configuration and restarted the jail. The Guide now refreshes & doesn't throw any errors  :D .

 

Thanks for all your troubleshooting help. 

 

59c6f5b8e824b_EmbyJailNetworkIPV6.png


  • ebr likes this

#13 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 138124 posts
  • Local time: 08:58 AM

Posted 23 September 2017 - 08:08 PM

Thanks for the feedback ! So those are not default settings? Or did you previously change them?



#14 hellosri OFFLINE  

hellosri

    Member

  • Members
  • 10 posts
  • Local time: 01:58 PM

Posted 24 September 2017 - 12:40 AM

Thanks for the feedback ! So those are not default settings? Or did you previously change them?


They are default settings, but there is a known issue with freenas jails & IPv6. Resetting the auto configure checkbox & saving, fixes it.

#15 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 138124 posts
  • Local time: 08:58 AM

Posted 24 September 2017 - 12:44 AM

Interesting, thanks for the info.







Also tagged with one or more of these keywords: Live TV, Schedules Direct, Guide, Line Up

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users