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Grey bars with HDR playback in app

HDR Sony Android TV

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#81 TheMafia OFFLINE  

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Posted 03 December 2019 - 05:44 PM

As Stated earlier, I have a Sony KD-75x8500e

I'm happy to do any testing required.



#82 jaketame OFFLINE  

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Posted 04 December 2019 - 04:53 AM

Can one of you point me towards the exact model of TV that has this issue?

 

I have the Sony X900F 49" which experiences this issue.



#83 Morraf OFFLINE  

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Posted 07 December 2019 - 02:56 AM

Hi,

 

I just got the Sony 65XF9005 (With the latest firmware) and tried playing the Mandalorian 4K HDR files (casting from app to the built in chromecast) and I also have the grey bars. I then downloaded the Emby app on the built in Android tv instead and tried as well, same story there.  I then tried casting via the Plex app, same issue. BUT then I tried installing the Plex app on the android tv and there it looks fixed.

 

Is it a TV firmware issue or hardware issue? I just contacted Sony support so that they at least aware of it. You should do the same, maybe they are able to fix it in a new update?


Edited by Morraf, 07 December 2019 - 03:04 AM.






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