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Grey bars with HDR playback in app

HDR Sony Android TV

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#81 TheMafia OFFLINE  

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Posted 03 December 2019 - 05:44 PM

As Stated earlier, I have a Sony KD-75x8500e

I'm happy to do any testing required.



#82 jaketame OFFLINE  

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Posted 04 December 2019 - 04:53 AM

Can one of you point me towards the exact model of TV that has this issue?

 

I have the Sony X900F 49" which experiences this issue.



#83 Morraf OFFLINE  

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Posted 07 December 2019 - 02:56 AM

Hi,

 

I just got the Sony 65XF9005 (With the latest firmware) and tried playing the Mandalorian 4K HDR files (casting from app to the built in chromecast) and I also have the grey bars. I then downloaded the Emby app on the built in Android tv instead and tried as well, same story there.  I then tried casting via the Plex app, same issue. BUT then I tried installing the Plex app on the android tv and there it looks fixed.

 

Is it a TV firmware issue or hardware issue? I just contacted Sony support so that they at least aware of it. You should do the same, maybe they are able to fix it in a new update?


Edited by Morraf, 07 December 2019 - 03:04 AM.


#84 jaketame OFFLINE  

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Posted 19 December 2019 - 04:09 PM

Still got this issue and hugely annoying :-(

I’m forced to watched 1080p even if 4K is available just due to these grey bars being so off putting.

#85 jaketame OFFLINE  

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Posted 10 January 2020 - 12:26 PM

@ebr any more luck on this? Anything I can help be a tester for. would love this to get fixed.



#86 ebr OFFLINE  

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Posted 10 January 2020 - 07:51 PM

I'm sorry but I don't have anything else at this time.  I'm afraid that we're going to have to have an actual device to be able to reproduce on before we can have a chance of solving (or working around) the problem but I need to find something that doesn't cost $1000 :).



#87 skidmarks OFFLINE  

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Posted 20 January 2020 - 03:11 PM

I dont get on this TV often but my XBR-49X800D has the same issue.



#88 r32godzilla OFFLINE  

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Posted 20 January 2020 - 06:28 PM

Yeah I've still got it happening on my X9000f. Considering how long this has been going on is it possible for your team just to buy/rent/borrow a Sony TV and get it sorted once and for all? Its been dragging on a while now. Also some of us including myself are paying for Emby Premiere as well and not just using it for free.

 

Cheers.


Edited by r32godzilla, 20 January 2020 - 06:31 PM.


#89 Uncleroberto OFFLINE  

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Posted 18 February 2020 - 06:48 AM

I thought I'd make the move from Plex but the first movie I play has grey bars. I purchased a month so I could trial but this is a huge deal breaker in my eyes. If it ever gets fixed sign me up. Sony Af8.

#90 jaketame OFFLINE  

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Posted 18 February 2020 - 01:26 PM

@ebr If we donated some $$ to this cause would that work?

$868 for a model that has this issue....

https://www.amazon.c...B/ref=dp_cerb_1

Can you setup something we can help donate to fix this issue?

#91 ebr OFFLINE  

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Posted 18 February 2020 - 02:09 PM

What about this one?

 

https://www.amazon.c...4m_udw_tv_ds_dd



#92 Jdiesel OFFLINE  

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Posted 18 February 2020 - 02:14 PM

...could you not just return it after you are done testing

There is something to said about the ethics of that but then again we are talking about Amazon here

Edited by Jdiesel, 18 February 2020 - 02:15 PM.

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#93 jaketame OFFLINE  

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Posted 18 February 2020 - 02:15 PM

What about this one?

https://www.amazon.c...4m_udw_tv_ds_dd


Yes that range has the issue so guessing any size will be ok.

Haha returning, not fit for purpose....

I guess it may help with future android development having one tho?

#94 ebr OFFLINE  

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Posted 18 February 2020 - 03:21 PM

How about the XBR43X800G?

 

Should still be, right?  E is 2017, I assume G is just the 2019 version...



#95 jaketame OFFLINE  

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Posted 18 February 2020 - 04:03 PM

How about the XBR43X800G?

Should still be, right? E is 2017, I assume G is just the 2019 version...


It’s the same model however different year so unsure if anything has changed. I’m fairly sure they are running same Android OS version. Let me check the technical to see if still using same main board.

I’ve seen most comments here are 2018 models.

#96 Uncleroberto OFFLINE  

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Posted 19 February 2020 - 12:24 AM

I hope this gets sorted as I'm so keen to make the switch.
It's awesome to see how committed the Emby team are in the forums.

#97 TheMafia OFFLINE  

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Posted 19 February 2020 - 12:32 AM

I hope so too. I have a Sony 4K TV and I need to switch to plex to watch 4K anything. And I dislike plex. 



#98 r32godzilla OFFLINE  

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Posted 19 February 2020 - 07:50 AM

Yeah it would be awesome to have this issue sorted, everything else about Emby is great but this problem is a real pain in the backside having grey bars on so many videos. My TV is a 2019 model btw.


Edited by r32godzilla, 19 February 2020 - 07:51 AM.


#99 ebr OFFLINE  

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Posted 19 February 2020 - 12:01 PM

Stay tuned...



#100 jaketame OFFLINE  

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Posted 19 February 2020 - 12:03 PM

Stay tuned...

OMG... Super excited! Between this and transcode cleanup. I'm like a little kid again.


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