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Unable to access settings


Jdiesel

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Jdiesel

Not sure if this is a .Net Core issue or a Roku one but I am unable to access the settings page, just get a black screen with the Emby header. Only way to get out is to hit the home button to return to the Roku home screen.

 

 

https://emby.media/community/index.php?/topic/50012-emby-server-for-net-core/?p=486571

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Jdiesel

Well now I seemed to have really messed something up. I can't connect to any server now. Loading the Emby app results in a black screen with a the Emby header too. Even tried doing a full factory reset on my Roku and I can't get into the app now. Was on the beta, tried installing stable app but I get the same thing.

Edited by Jdiesel
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Jdiesel

I was able to connect to my server using the BlueNeon app. After connecting with the BlueNeon app I was able to connect using the official app. I'm still not able to access the settings page and can't enable debugging to submit a logfile. I am now experiencing a flashing screen where posters and backdrops disappear and reappear. I don't experience this on the Mono version of the server, only the .Net Core version so maybe this should be taken back to the testing thread.

 

https://drive.google.com/open?id=0B708ZbUubh7qOXNmY0pJNXhiR28

Edited by Jdiesel
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Jdiesel

Are you seeing these errors in your server log?

 

https://emby.media/community/index.php?/topic/50602-coverart-plugin/?p=486954

 

No it doesn't appear so. Attached is a fresh logfile.

 

Restarted the server, connected with the Roku client which took about 10-15 seconds (usually is almost instant), noticed the flashing images right away, tried to open the settings to send a logfile, the app locked up.

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Happy2Play

What Roku version?  I can get to setting menu without issue on my Ultra using dotnet server.

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Jdiesel

I am on a beta firmware for the Fall update on my Premiere+. This is likely the cause or why others aren't seeing this but I only noticed this occuring recently when my firmware remained unchanged. I also don't experience this on my mono server.

Edited by Jdiesel
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Happy2Play

I am on a beta firmware for the Fall update on my Premiere+. This is likely the cause or why others aren't seeing this but I only noticed this occuring recently when my firmware remained unchanged. I also don't experience this on my mono server.

 

Which firmware as my Ultra is on 7.7 build 4144.

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Jdiesel

I will test under http

 

On a side note I was just notified that another client (Roku Premiere) on 7.7 4144 is doing the exact same thing so it appears it is not firmware related.

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Jdiesel

Since I am unable to access the settings I need to do a factory reset to clear the Emby app settings. Now after doing a factory reset I am once again not able to even bring up the Emby login screen. Last time I did this I needed to install and login using Blue Neon before I was able to get the the Emby login screen to show.

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Jdiesel

I am unable to connect with my Roku Premiere+, and another user is unable to connect with their Roku Premiere, but two other users on Roku 2's are currently connected. I can't really do any testing on my end as a result but I can create a test account if somebody wants to try connecting with their Roku.

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The odd part is that blue neon works and fixes it. The main subtle difference between the two apps, one supports https (official emby) and one does not (blue neon). The old roku sdk1 cannot use https when sourcing images on gridscreens. Luke is already suspecting what the root cause is. It must be related to tls/https and migrating to the dotnet. This might be related to others reporting images flashing and their rokus stop displaying any images. The two might be inner-related with the same cause.

 

Sent from my Nexus 7 using Tapatalk

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Jdiesel

The odd part is that blue neon works and fixes it. The main subtle difference between the two apps, one supports https (official emby) and one does not (blue neon). The old roku sdk1 cannot use https when sourcing images on gridscreens. Luke is already suspecting what the root cause is. It must be related to tls/https and migrating to the dotnet. This might be related to others reporting images flashing and their rokus stop displaying any images. The two might be inner-related with the same cause.

 

Sent from my Nexus 7 using Tapatalk

I think it was just a fluke that the official app started working after I logged on via BlueNeon because I can no longer replicate that.

 

 

Any idea on how to reset the official app. I can no longer get the login screen to load even after doing a factory reset. I'd like to revert back to my Mono server until things get sorted out but I am unable to even change servers at this point.

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Any idea on how to reset the official app. I can no longer get the login screen to load even after doing a factory reset. I'd like to revert back to my Mono server until things get sorted out but I am unable to even change servers at this point.

 

  1. Uninstall the app.
  2. Bring down your server so that the app won't find it automatically
  3. Start the Roku app and let it go to the Connect screen

 

Now you can bring up whichever server you want and manually connect to it.

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 I can create a test account if somebody wants to try connecting with their Roku.

 

Sure, create a guest account for me (ebr).  Thanks.

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Jdiesel

Sure, create a guest account for me (ebr).  Thanks.

 

Invitation send. I haven't had a chance to test using http as opposed to https but I have forwarded the http port which was previously closed. I may be worth mentioning that I was not connecting through Emby Connect but directly to the server on the https port.

Edited by Jdiesel
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Invitation send. I haven't had a chance to test using http as opposed to https but I have forwarded the http port which was previously closed. I may be worth mentioning that I was not connecting through Emby Connect but directly to the server on the https port.

 

Okay, I can connect fine and I am able to access settings fine but I am able to reproduce the flashing images problem.

 

This tells me it must be related to either the server or the images/data in question because I have never seen this on my device before.  The app isn't throwing any errors or even logging anything so whatever is going on is at a lower level.

 

I tried disabling backdrops but that didn't have any impact.  Once the images start flashing, you can arrest it by navigating to another row - temporarily.  Once you then move somewhere that will cause more images to have to be loaded, you get the flashing again.  It looks like the images are being loaded over and over again.

 

Can I please see your server log from the last 30 minutes or so?

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Jdiesel

@@Jdiesel - is there anything interesting about the poster image for "My pet dinosaur"?

 

Not that I can see other than it is a rather high resolution (2000x3000), I tried refreshing the image. As far as I know I don't have any image scaling library on my .Net Core server build which may be something to consider.

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Jdiesel

Okay, I can connect fine and I am able to access settings fine but I am able to reproduce the flashing images problem.

 

This tells me it must be related to either the server or the images/data in question because I have never seen this on my device before.  The app isn't throwing any errors or even logging anything so whatever is going on is at a lower level.

 

I tried disabling backdrops but that didn't have any impact.  Once the images start flashing, you can arrest it by navigating to another row - temporarily.  Once you then move somewhere that will cause more images to have to be loaded, you get the flashing again.  It looks like the images are being loaded over and over again.

 

Can I please see your server log from the last 30 minutes or so?

 

I PMed the log file. My initial observation was that Emby Connect defaults to connecting using my server IP over http. Whereas I was connecting over https using my domain name. Once I am home I can try following your instructions to reset my Roku app and connect over http to see if I can at least connect and access the settings page.

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