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Emby Theater loses display signal after use.

Emby Theater Screen blacks out No display signal Nvidia Cards

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#21 Luke OFFLINE  

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Posted 20 September 2017 - 11:27 AM

Unfortunatley no. If the entire machine is crashing that sounds to me like a problem with your Windows installation, or a potential hardware failure.



#22 kugumby OFFLINE  

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Posted 20 September 2017 - 11:41 AM

Okay. Thanks. I'll go the hardware route and see what I can see. Great fun to diagnose that stuff when you don't have easy access to the innards of the computer.



#23 kugumby OFFLINE  

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Posted 03 October 2017 - 11:45 PM

I haven't gotten around to diagnosing hardware, however, I did update the nvidia driver to the newest available. I played the file directly from the Movies & TV app from Windows10 (double clicked on the movie) and it played without issue. As soon as I tried to play it from Emby Theater, it plays for about 10 minutes and then locks the computer. Why would it play fine when bypassing Emby Server but lock up the computer using Emby Server (via Emby Theater)?

 

I looked at the Emby Server log as well and there's nothing in there indicating a halt in playback. The log just stops with the lines:

 

2017-10-03 22:27:33.688 Info HttpServer: HTTP Response 204 to 192.168.1.25. Time: 3ms. http://192.168.1.25:...laying/Progress

 

Any thoughts?

 

Note: Looking at the Event Viewer, there was an application error at 10:22, but the crash happened at 10:27. Below is the error:

 

Log Name:      Application
Source:        Windows Error Reporting
Date:          10/3/2017 10:22:45 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      HTPC
Description:
Fault bucket 129544882118, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: MediaBrowser.ServerApplication.exe
P2: 3.2.30.0
P3: 10.0.15063.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
\\?\C:\Users\gilmore\AppData\Local\Temp\RDRC6C7.tmp\empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC6C8.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC6F6.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC726.tmp.txt
These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 2c271598-3fc2-4872-ae5c-f64192c8a921
Report Status: 268435456
Hashed bucket: ceb1bf59959fc3c85dde7ccf542d91af
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-10-04T03:22:45.714090200Z" />
    <EventRecordID>618</EventRecordID>
    <Channel>Application</Channel>
    <Computer>HTPC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>129544882118</Data>
    <Data>5</Data>
    <Data>RADAR_PRE_LEAK_64</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>MediaBrowser.ServerApplication.exe</Data>
    <Data>3.2.30.0</Data>
    <Data>10.0.15063.2.0.0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\Users\gilmore\AppData\Local\Temp\RDRC6C7.tmp\empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC6C8.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC6F6.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC726.tmp.txt</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>2c271598-3fc2-4872-ae5c-f64192c8a921</Data>
    <Data>268435456</Data>
    <Data>ceb1bf59959fc3c85dde7ccf542d91af</Data>
  </EventData>
</Event>

Edited by kugumby, 03 October 2017 - 11:53 PM.


#24 Luke OFFLINE  

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Posted 04 October 2017 - 12:17 AM

We are using mpv which is an ffmpeg based video player, Movies & TV is using windows media foundation so it is not quite a direct comparison.



#25 kugumby OFFLINE  

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Posted 04 October 2017 - 07:19 PM

Understood. But would it follow that it is an issue with Emby and not necessarily a hardware problem? What would be the next steps to diagnose an Emby issue?





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