Can't connect to server via tv.emby.media or via android app

[acedanger 0]

I can't connect to my emby server via the android app or the web portal at tv.emby.media. The server is running on my Windows 10 machine.

 

I've logged in from both the android app and web portal and provided the PIN. I've tried restarting the emby server after the PINs were provided. I've tried reloading the portal and closing the android app/reopening it. I'm still unable to connect. I am a new premier subscriber. I've added the license to my server. 

 

What else do I need to do in order to be able to connect to my server?

[Luke 37008]

Hi there, welcome. It sounds firewall related. I would suggest checking out our Connection Troubleshooter.

 

Please try the steps listed there and let us know exactly which ones succeed and which ones fail. Thanks !

[acedanger 0]

I needed to forward the port from my router. Thanks for the prompt reply.

[Luke 37008]

Thanks for the feedback.