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Trying to figure out why a certain file won't play


Best Answer ebr , 21 July 2017 - 06:42 PM

That was a bugger but I found it.  3.0.42 should allow you to play it.

 

Thanks for your help.  You can delete my user now if you wish.

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#1 ifignella OFFLINE  

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Posted 21 July 2017 - 01:06 AM

I have just one episode that won't play on Roku.  It plays with VLC and through the webapp.  I've tried 3 copies of the same file and also converted the most recent file with handbrake, but it still won't play.  I just get the loading icon and need to restart the app.

 

I sent a log through the app

Server: Server

User: Mom

Time: 1:01 am

 

The file is LivePD S01E52.

 

 

 

Attached Files

  • Attached File  log.txt   121.15KB   1 downloads


#2 ebr ONLINE  

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Posted 21 July 2017 - 11:51 AM

So the app isn't freezing because you were able to back out and send the log, right?

 

Does the "More from season x" row show up on that screen?



#3 Farfignugget OFFLINE  

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Posted 21 July 2017 - 01:49 PM

Suddenly i can't log back in, the select server (user) screen comes up but after i select my user it just continually "loading".

I can't remember if the " more from" was there, I'll check on a different roku.
I could navigate around to send the log, but the screen was dim and the original file i was trying to play was still trying to load. I didn't try to play something else, but i will do that now.

#4 Farfignugget OFFLINE  

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Posted 21 July 2017 - 01:58 PM

Ok, "more from season x" is there.
If i navigate to another episode and select it while that one is trying to load, it does play.

#5 ebr ONLINE  

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Posted 21 July 2017 - 04:15 PM

Can you either link me (ebr) via Connect or send me sign in credentials that can access this item?

 

Something unexpected is being returned by a data request and I need to run under the debugger to see what it is.  Thanks.



#6 Farfignugget OFFLINE  

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Posted 21 July 2017 - 04:22 PM

Should be good if i did it right

#7 ebr ONLINE  

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Posted 21 July 2017 - 04:52 PM

Your server is coming up as unavailable.  Make sure an IP address or something didn't change...



#8 Farfignugget OFFLINE  

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Posted 21 July 2017 - 05:08 PM

Ok, try it now.
Think it was my VPN, never could figure it how to remote access through it.

Edited by Farfignugget, 21 July 2017 - 05:10 PM.


#9 ebr ONLINE  

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Posted 21 July 2017 - 06:42 PM   Best Answer

That was a bugger but I found it.  3.0.42 should allow you to play it.

 

Thanks for your help.  You can delete my user now if you wish.


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#10 Farfignugget OFFLINE  

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Posted 21 July 2017 - 11:37 PM

Excellent, thank you!


Edited by Farfignugget, 22 July 2017 - 12:06 AM.


#11 ebr ONLINE  

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Posted 22 July 2017 - 10:30 AM

Did you update and confirm it works now?



#12 Farfignugget OFFLINE  

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Posted 22 July 2017 - 11:19 AM

Yes, it does




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