SamES 890 Posted July 15, 2017 Share Posted July 15, 2017 I've seen the small grey box in the top left if I select 'Stats for Nerds' from the settings in an app when the stats are not supported by the app yet. By default it should be off anyway. @@FrostByte, do you see Stats for Nerds in the player settings for this app? If you select it you probably get the same small (empty) box. I don't expect this would cause the player to crash though. Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted July 15, 2017 Share Posted July 15, 2017 I've seen the small grey box in the top left if I select 'Stats for Nerds' from the settings in an app when the stats are not supported by the app yet. By default it should be off anyway. @@FrostByte, do you see Stats for Nerds in the player settings for this app? If you select it you probably get the same small (empty) box. I don't expect this would cause the player to crash though. No, it's not there any more Link to comment Share on other sites More sharing options...
Luke 37060 Posted July 15, 2017 Author Share Posted July 15, 2017 The gray box he's referring to could be the logo image in process of being downloaded. That's one of the reasons why I asked if he could test the same video but copied into a home videos library so that it has no other images besides primary (among other reasons). Thanks. Link to comment Share on other sites More sharing options...
shorty1483 451 Posted July 15, 2017 Share Posted July 15, 2017 (edited) OK, I started again from scratch and tried a few movies here and there. I cannot see a a clear way why file A is working and file B not. @@SamES I attached a few mediainfos, app behaviour is in file name. @@Luke I'm thinking the problems people having could be due to reframes in combination with higher bitrates? Seems the new app player is pretty picky. File_that_does_not_play_at_all_even_transcoded_to_10Mbit_max.txt File_that_runs.txt File_that_runs_when_transcoded_to_max_30Mbit.txt File2_that_runs.txt Edited July 15, 2017 by shorty1483 Link to comment Share on other sites More sharing options...
Tuffnutz 3 Posted July 15, 2017 Share Posted July 15, 2017 EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True 2017-07-15 17:34:01.0765 Info App: Profile: Unknown Profile, Path: B:\TV Shows\Genius (2017)\Season 1\Genius.S01E01.Einstein.Chapter.One.REPACK.1080p.WEBRip.DD.5.1.x264-AMZ.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True 2017-07-15 17:34:01.0765 Info App: Profile: Unknown Profile, Path: B:\TV Shows\Genius (2017)\Season 1\Genius.S01E01.Einstein.Chapter.One.REPACK.1080p.WEBRip.DD.5.1.x264-AMZ.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True 2017-07-15 17:34:01.0765 Info App: Profile: Unknown Profile, Path: B:\TV Shows\Genius (2017)\Season 1\Genius.S01E01.Einstein.Chapter.One.REPACK.1080p.WEBRip.DD.5.1.x264-AMZ.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True 2017-07-15 17:34:01.0765 Info HttpServer: HTTP Response 200 to 10.0.0.1. Time: 16ms. http://10.0.0.2:8096/emby/Items/9caaf7a35299fde1d7cf7b6b4c7ad5fd/PlaybackInfo?UserId=47be81b009494b0199a492af07f57478&StartTimeTicks=0&AutoOpenLiveStream=true&MaxStreamingBitrate=140000000 2017-07-15 17:34:01.5453 Info HttpServer: HTTP GET http://10.0.0.2:8096/emby/Items/59db288657344c1c7d7a0a2d871c9675/Images/Backdrop?quality=100&tag=6a4ff698944b76ca59c0f97302f8babf. UserAgent: Mozilla/5.0 (SmartHub; SMART-TV; U; Linux/SmartTV+2014; Maple2012) AppleWebKit/537.42+ (KHTML, like Gecko) SmartTV Safari/537.42+ 2017-07-15 17:34:01.5609 Info HttpResultFactory: Transmit file B:\TV Shows\Genius (2017)\fanart.jpg 2017-07-15 17:34:02.8267 Info HttpServer: HTTP GET http://10.0.0.2:8096/emby/Videos/9caaf7a35299fde1d7cf7b6b4c7ad5fd/stream.mkv?Static=true&mediaSourceId=9caaf7a35299fde1d7cf7b6b4c7ad5fd&deviceId=4694eafb63ed638613342eb52a902fc6d2595093&Tag=1c04f6dd978739cd7582ed20553e0a4e. Range=bytes=0-, Host=10.0.0.2:8096, Accept-Encoding=identity, deflate, User-Agent=Lavf52.104.0, Accept=*/* 2017-07-15 17:34:02.8267 Info HttpResultFactory: Setting range response values for B:\TV Shows\Genius (2017)\Season 1\Genius.S01E01.Einstein.Chapter.One.REPACK.1080p.WEBRip.DD.5.1.x264-AMZ.mkv. RangeRequest: bytes=0- Content-Length: 4626584898, Content-Range: bytes 0-4626584897/4626584898 2017-07-15 17:34:02.8267 Info HttpResultFactory: Transmit file B:\TV Shows\Genius (2017)\Season 1\Genius.S01E01.Einstein.Chapter.One.REPACK.1080p.WEBRip.DD.5.1.x264-AMZ.mkv 2017-07-15 17:34:02.9849 Info HttpServer: HTTP Response 200 to 10.0.0.1. Time: 1440ms (slow). http://10.0.0.2:8096/emby/Items/59db288657344c1c7d7a0a2d871c9675/Images/Backdrop?quality=100&tag=6a4ff698944b76ca59c0f97302f8babf 2017-07-15 17:34:03.2193 Info HttpServer: HTTP GET http://10.0.0.2:8096/emby/Videos/9caaf7a35299fde1d7cf7b6b4c7ad5fd/stream.mkv?Static=true&mediaSourceId=9caaf7a35299fde1d7cf7b6b4c7ad5fd&deviceId=4694eafb63ed638613342eb52a902fc6d2595093&Tag=1c04f6dd978739cd7582ed20553e0a4e. Range=bytes=4626536045-, Host=10.0.0.2:8096, Accept-Encoding=identity, deflate, User-Agent=Lavf52.104.0, Accept=*/* 2017-07-15 17:34:03.2349 Info HttpResultFactory: Setting range response values for B:\TV Shows\Genius (2017)\Season 1\Genius.S01E01.Einstein.Chapter.One.REPACK.1080p.WEBRip.DD.5.1.x264-AMZ.mkv. RangeRequest: bytes=4626536045- Content-Length: 48853, Content-Range: bytes 4626536045-4626584897/4626584898 2017-07-15 17:34:03.2349 Info HttpServer: HTTP Response 206 to 10.0.0.1. Time: 16ms. http://10.0.0.2:8096/emby/Videos/9caaf7a35299fde1d7cf7b6b4c7ad5fd/stream.mkv?Static=true&mediaSourceId=9caaf7a35299fde1d7cf7b6b4c7ad5fd&deviceId=4694eafb63ed638613342eb52a902fc6d2595093&Tag=1c04f6dd978739cd7582ed20553e0a4e Headers: Content-Type=video/x-matroska, Accept-Ranges=bytes, Content-Range=bytes 4626536045-4626584897/4626584898, ETag="a74156d91cd0f8c1ceecbc857b425f67", Age=6676185, Last-Modified=Sat, 29 Apr 2017 01:34:18 GMT, Cache-Control=public, max-age=31536000, Expires=Sun, 15 Jul 2018 08:04:03 GMT, Server=Microsoft-NetCore/2.0, UPnP/1.0 DLNADOC/1.50, Date=Sat, 15 Jul 2017 08:04:03 GMT, Content-Length=48853 2017-07-15 17:34:03.8600 Info HttpServer: HTTP GET http://10.0.0.2:8096/emby/Videos/9caaf7a35299fde1d7cf7b6b4c7ad5fd/stream.mkv?Static=true&mediaSourceId=9caaf7a35299fde1d7cf7b6b4c7ad5fd&deviceId=4694eafb63ed638613342eb52a902fc6d2595093&Tag=1c04f6dd978739cd7582ed20553e0a4e. Range=bytes=5631-, Host=10.0.0.2:8096, Accept-Encoding=identity, deflate, User-Agent=Lavf52.104.0, Accept=*/* 2017-07-15 17:34:03.8756 Info HttpServer: HTTP Response 500 to 10.0.0.1. Time: 1049ms (slow). http://10.0.0.2:8096/emby/Videos/9caaf7a35299fde1d7cf7b6b4c7ad5fd/stream.mkv?Static=true&mediaSourceId=9caaf7a35299fde1d7cf7b6b4c7ad5fd&deviceId=4694eafb63ed638613342eb52a902fc6d2595093&Tag=1c04f6dd978739cd7582ed20553e0a4e Headers: Content-Type=text/html, Accept-Ranges=bytes, Content-Range=bytes 0-4626584897/4626584898, ETag="a74156d91cd0f8c1ceecbc857b425f67", Age=6676184, Last-Modified=Sat, 29 Apr 2017 01:34:18 GMT, Cache-Control=public, max-age=31536000, Expires=Sun, 15 Jul 2018 08:04:02 GMT, Server=Microsoft-NetCore/2.0, UPnP/1.0 DLNADOC/1.50, Date=Sat, 15 Jul 2017 08:04:02 GMT, Content-Length=4626584898 2017-07-15 17:34:03.8756 Info HttpResultFactory: Setting range response values for B:\TV Shows\Genius (2017)\Season 1\Genius.S01E01.Einstein.Chapter.One.REPACK.1080p.WEBRip.DD.5.1.x264-AMZ.mkv. RangeRequest: bytes=5631- Content-Length: 4626579267, Content-Range: bytes 5631-4626584897/4626584898 2017-07-15 17:34:04.8762 Info SubtitleEncoder: C:\Users\Cobra\AppData\Roaming\Emby-Server\ffmpeg\20170308\ffmpeg.exe -i file:"B:\TV Shows\Genius (2017)\Season 1\Genius.S01E01.Einstein.Chapter.One.REPACK.1080p.WEBRip.DD.5.1.x264-AMZ.mkv" -map 0:0 -an -vn -c:s copy "C:\Users\Cobra\AppData\Roaming\Emby-Server\data\subtitles\a\a6ea7784-55d6-fbf8-6c66-8cc980e7089c.srt" 2017-07-15 17:34:05.2044 Info HttpServer: HTTP GET http://10.0.0.2:8096/emby/Videos/9caaf7a35299fde1d7cf7b6b4c7ad5fd/stream.mkv?Static=true&mediaSourceId=9caaf7a35299fde1d7cf7b6b4c7ad5fd&deviceId=4694eafb63ed638613342eb52a902fc6d2595093&Tag=1c04f6dd978739cd7582ed20553e0a4e. Range=bytes=4241826-4241925, Host=10.0.0.2:8096, Accept-Encoding=identity, deflate, User-Agent=Lavf52.104.0, Accept=*/* 2017-07-15 17:34:05.2044 Info HttpResultFactory: Setting range response values for B:\TV Shows\Genius (2017)\Season 1\Genius.S01E01.Einstein.Chapter.One.REPACK.1080p.WEBRip.DD.5.1.x264-AMZ.mkv. RangeRequest: bytes=4241826-4241925 Content-Length: 100, Content-Range: bytes 4241826-4241925/4626584898 2017-07-15 17:34:05.2044 Info HttpServer: HTTP Response 206 to 10.0.0.1. Time: 0ms. http://10.0.0.2:8096/emby/Videos/9caaf7a35299fde1d7cf7b6b4c7ad5fd/stream.mkv?Static=true&mediaSourceId=9caaf7a35299fde1d7cf7b6b4c7ad5fd&deviceId=4694eafb63ed638613342eb52a902fc6d2595093&Tag=1c04f6dd978739cd7582ed20553e0a4e Headers: Content-Type=video/x-matroska, Accept-Ranges=bytes, Content-Range=bytes 4241826-4241925/4626584898, ETag="a74156d91cd0f8c1ceecbc857b425f67", Age=6676187, Last-Modified=Sat, 29 Apr 2017 01:34:18 GMT, Cache-Control=public, max-age=31536000, Expires=Sun, 15 Jul 2018 08:04:05 GMT, Server=Microsoft-NetCore/2.0, UPnP/1.0 DLNADOC/1.50, Date=Sat, 15 Jul 2017 08:04:05 GMT, Content-Length=100 2017-07-15 17:34:07.2984 Info HttpServer: HTTP POST http://10.0.0.2:8096/emby/Sessions/Playing. UserAgent: Mozilla/5.0 (SmartHub; SMART-TV; U; Linux/SmartTV+2014; Maple2012) AppleWebKit/537.42+ (KHTML, like Gecko) SmartTV Safari/537.42+ 2017-07-15 17:34:07.3141 Info HttpServer: HTTP POST http://10.0.0.2:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (SmartHub; SMART-TV; U; Linux/SmartTV+2014; Maple2012) AppleWebKit/537.42+ (KHTML, like Gecko) SmartTV Safari/537.42+ 2017-07-15 17:34:08.3766 Info HttpServer: HTTP Response 204 to 10.0.0.1. Time: 1063ms (slow). http://10.0.0.2:8096/emby/Sessions/Playing/Progress 2017-07-15 17:34:08.3923 Info HttpServer: HTTP Response 204 to 10.0.0.1. Time: 1094ms (slow). http://10.0.0.2:8096/emby/Sessions/Playing 2017-07-15 17:34:10.2832 Info HttpServer: HTTP Response 500 to 10.0.0.1. Time: 6423ms (slow). http://10.0.0.2:8096/emby/Videos/9caaf7a35299fde1d7cf7b6b4c7ad5fd/stream.mkv?Static=true&mediaSourceId=9caaf7a35299fde1d7cf7b6b4c7ad5fd&deviceId=4694eafb63ed638613342eb52a902fc6d2595093&Tag=1c04f6dd978739cd7582ed20553e0a4e Headers: Content-Type=text/html, Accept-Ranges=bytes, Content-Range=bytes 5631-4626584897/4626584898, ETag="a74156d91cd0f8c1ceecbc857b425f67", Age=6676185, Last-Modified=Sat, 29 Apr 2017 01:34:18 GMT, Cache-Control=public, max-age=31536000, Expires=Sun, 15 Jul 2018 08:04:03 GMT, Server=Microsoft-NetCore/2.0, UPnP/1.0 DLNADOC/1.50, Date=Sat, 15 Jul 2017 08:04:03 GMT, Content-Length=4626579267 2017-07-15 17:34:50.5599 Info HttpServer: HTTP GET http://localhost:8096/emby/Users/47be81b009494b0199a492af07f57478. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063 2017-07-15 17:34:50.5755 Info HttpServer: HTTP Response 200 to ::1. Time: 16ms. http://localhost:8096/emby/Users/47be81b009494b0199a492af07f57478 2017-07-15 17:34:50.5911 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Logs. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063 2017-07-15 17:34:50.5911 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Configuration. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063 2017-07-15 17:34:50.5911 Info HttpServer: HTTP Response 200 to ::1. Time: 0ms. http://localhost:8096/emby/System/Configuration 2017-07-15 17:34:50.6068 Info HttpServer: HTTP Response 200 to ::1. Time: 16ms. http://localhost:8096/emby/System/Logs 2017-07-15 17:34:53.7649 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Logs/Log?name=server-63635704659.txt. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063 Link to comment Share on other sites More sharing options...
SamES 890 Posted July 15, 2017 Share Posted July 15, 2017 Apologies if you have already answered this. Are you using a soundbar or receiver for sound? If so, could you please try disconnecting it and try again with just the TV speakers? Thanks Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted July 15, 2017 Share Posted July 15, 2017 OK, I started again from scratch and tried a few movies here and there. I cannot see a a clear way why file A is working and file B not. @@SamES I attached a few mediainfos, app behaviour is in file name. @@Luke I'm thinking the problems people having could be due to reframes in combination with higher bitrates? Seems the new app player is pretty picky. @shorty1483 can I get something from you which errors every time to test on my TV? 1 Link to comment Share on other sites More sharing options...
shorty1483 451 Posted July 15, 2017 Share Posted July 15, 2017 Apologies if you have already answered this. Are you using a soundbar or receiver for sound? If so, could you please try disconnecting it and try again with just the TV speakers? Thanks Yes I use a receiver. Detached it right now and set sound to TV speaker output. I cannot verify with data, but it seems a bit more stable. But Now I also have the FC problem when pressing Volume keys. @@FrostByte Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted July 15, 2017 Share Posted July 15, 2017 @Tuffnutz @shorty1483 could you guys also try power cycling your TVs? Remove the power cable from the back of your TV and wait for about a minute. The Red light in the bottom corner will eventually go out after power has been removed for so long. Then plug the cable back in and try again. Link to comment Share on other sites More sharing options...
shorty1483 451 Posted July 15, 2017 Share Posted July 15, 2017 (edited) @Tuffnutz @shorty1483 could you guys also try power cycling your TVs? Remove the power cable from the back of your TV and wait for about a minute. The Red light in the bottom corner will eventually go out after power has been removed for so long. Then plug the cable back in and try again. No dice. Tried this several times, also just now after app froze and the video OSD was shown in front of the regular TV picture Edited July 15, 2017 by shorty1483 1 Link to comment Share on other sites More sharing options...
Tuffnutz 3 Posted July 15, 2017 Share Posted July 15, 2017 Tried that still has the problem no sound bars had amp hooked up disconnected problem still there @Tuffnutz @shorty1483 could you guys also try power cycling your TVs? Remove the power cable from the back of your TV and wait for about a minute. The Red light in the bottom corner will eventually go out after power has been removed for so long. Then plug the cable back in and try again. 1 Link to comment Share on other sites More sharing options...
coolspot 18 Posted July 15, 2017 Share Posted July 15, 2017 (edited) Update, sorry slow to look into this. Summarizing what I've found. There's two issues I've experienced, some files play and some don't, initial test with that is the 5.1 audio failed and the 2.0 worked, more testing needed on this as I directed my testing towards the volume changing causes crashes on the videos that play for now. UN40H6350 is TV TV Audio is all I'm using, I don't have a playbar https://www.amazon.com/Replacement-UN55H6350-UN60H6350-UN48H6350-UN75H6350/dp/B01C2S4396 (This is the remote I have, the official version of it, not the generic one, I just came across this picture) I unplugged TV as suggested. I deleted app and redownloaded official from app store. After volume crashes occur it comes up as still playing on the server, detailing as Emby Theater 0.102 (is that right? ) Couldn't look in the app as I'm not sure where it shows the version, but shouldn't it be 0.106? Transcoding - 4.0 Mbps ts h264 ac3 is what It shows. Reason for transcoding: ContainerBitrateExceedsLimit Media Info is as follows: Video CodecH264AVCYesProfileHighLevel41Resolution1920x1080Aspect ratio16:9AnamorphicNoInterlacedNoFramerate25Bitrate10598 kbpsBit depth8 bitPixel formatyuv420pRef frames4NAL4 Audio LanguageengCodecAC3LayoutstereoChannels2 chBitrate640 kbpsSample rate48000 HzDefaultYesTitleEng Dolby Digital stereo Default Subtitle CodecSUBDefaultNoForcedNoExternalYesTitleUnd I restarted the playback of the same show and reproduced the problem a few minutes into the show by pressing the up volume key (before it was down). Log Files are located here https://www.dropbox.com/sh/7mnkseu1f8eq4dj/AABQSOAhrNVkMxigqwuXRISpa?dl=0 Let me know if you have problems accessing them and I can find another method than dropbox. Edited July 15, 2017 by coolspot 1 Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted July 15, 2017 Share Posted July 15, 2017 (edited) @coolspot the only way I know of to check the version is to go back to the Samsung store and click on Emby in the Store. Then toward the top right there should be a line with two version numbers. One is the current version they have and the other is the version you have loaded. So they should both say 106 if you have the latest released version Edit: I think you may also be able to go to the hub and highlight the app and hold the enter key down on the app for a few seconds. A menu should come up and then choose "View Details" Edited July 15, 2017 by FrostByte Link to comment Share on other sites More sharing options...
coolspot 18 Posted July 15, 2017 Share Posted July 15, 2017 Ah found it in the "View Details" area. Says I have 106 installed so not sure why the discrepancy between that and what the server sees. Link to comment Share on other sites More sharing options...
SamES 890 Posted July 15, 2017 Share Posted July 15, 2017 If you start the app, and while on the home screen, does the volume up/down and OSD work fine without crashing? ie: when not trying to play a movie? 1 Link to comment Share on other sites More sharing options...
Tuffnutz 3 Posted July 16, 2017 Share Posted July 16, 2017 If you start the app, and while on the home screen, does the volume up/down and OSD work fine without crashing? ie: when not trying to play a movie? For me it crashes Also I have tried playing smaller files lesser bitrate and 720p and even 480p and all them crash to Link to comment Share on other sites More sharing options...
coolspot 18 Posted July 16, 2017 Share Posted July 16, 2017 Confirmed, crashes at the homescreen without playing anything with volume press. Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted July 16, 2017 Share Posted July 16, 2017 Confirmed, crashes at the homescreen without playing anything with volume press. Just curious, where are you located? In the US or Canada? Wondering if you changed your region, or not. Link to comment Share on other sites More sharing options...
coolspot 18 Posted July 16, 2017 Share Posted July 16, 2017 USA, no region change 1 Link to comment Share on other sites More sharing options...
Tuffnutz 3 Posted July 19, 2017 Share Posted July 19, 2017 (edited) Any closer to a solution? is there anything else we can provide? Edited July 19, 2017 by Tuffnutz Link to comment Share on other sites More sharing options...
Luke 37060 Posted July 19, 2017 Author Share Posted July 19, 2017 We've made some changes and have submitted a new update to Samsung. Please try again once the new release is out. Thanks ! 1 Link to comment Share on other sites More sharing options...
Tuffnutz 3 Posted July 19, 2017 Share Posted July 19, 2017 We've made some changes and have submitted a new update to Samsung. Please try again once the new release is out. Thanks ! Awesome fingers crossed cheers for all the hard work Link to comment Share on other sites More sharing options...
Luke 37060 Posted July 20, 2017 Author Share Posted July 20, 2017 Thanks for the feedback. Link to comment Share on other sites More sharing options...
Luke 37060 Posted July 24, 2017 Author Share Posted July 24, 2017 Release 0.107 has launched. You're still going to have the volume crash issue but please let us know about the video playback crash. The volume crash will be resolved in the following update. Thanks. @@shorty1483 @@Tuffnutz @@coolspot @@SilentAssassin 3 Link to comment Share on other sites More sharing options...
coolspot 18 Posted July 24, 2017 Share Posted July 24, 2017 Sweet, I checked last night and there wasnt the updates. I'll check tonight! @@shorty1483 Thanks Luke Link to comment Share on other sites More sharing options...
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