jscoys 143 Posted June 5, 2017 Share Posted June 5, 2017 (edited) Hello team! While playing movies with iOS app, the app crashes (just shit down) at random periods. It happens at every bitrates, and it could last 5 minutes or 30 minutes. I can't explain why... I tested only from outside home and not on local. With iPhone and iPad. Someone else having the problem? Sent from my iPad using Tapatalk Edited June 5, 2017 by jscoys Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 6, 2017 Author Share Posted June 6, 2017 So I'm the only one having this issue? Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Luke 36876 Posted June 6, 2017 Share Posted June 6, 2017 Hi there, we're very sorry to hear about your playback issue. In order for us to best help you, please discuss an example, and then attach the information requested in how to report a media playback issue. Thanks ! Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 6, 2017 Author Share Posted June 6, 2017 Hello Luke! here is my logs : https://expirebox.com/download/2b1de4d45f15a3be398af8ea731e40b0.html as you can see i started several times movies and after some time it just crashes the ios app. Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 18, 2017 Author Share Posted June 18, 2017 Hello, Had the problem again today... Haven't retried since the last issue... The video playback worked for around 8 minutes then it crashed... Here the server logs : https://expirebox.com/download/0f3e9e197628cee0207e423fc8ecc5b2.html Very annoying problem. Let me know if you need some more tests. Link to comment Share on other sites More sharing options...
Luke 36876 Posted June 18, 2017 Share Posted June 18, 2017 You're using an ffmpeg build we have not tested. Try deleting it and letting the server redownload it on next startup. Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 18, 2017 Author Share Posted June 18, 2017 Ok Luke i did it and now I'm using the version from the 8th of March 2017. Will try again and give you feedbacks. Thx! Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 18, 2017 Author Share Posted June 18, 2017 Hello! just tested i have exactly the same result. here the logs : https://expirebox.com/download/2340242b9b63740b0407d377ad7d337d.html let me know the next step Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 19, 2017 Author Share Posted June 19, 2017 Hello could an other iPhone app user could test also please? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
mwongjay 64 Posted June 19, 2017 Share Posted June 19, 2017 (edited) Hello could an other iPhone app user could test also please? Sent from my iPhone using Tapatalk What version of the app are you using? I'm using the beta version. I started streaming remotely 4 mins ago and will report back when either it finishes or an error is thrown. Edited June 19, 2017 by mwongjay Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 19, 2017 Author Share Posted June 19, 2017 In fact the app should shutdown. I'm using the 1.38 and the server is 3.2.20.2 beta. Thx for doing the test, let me know if everything's working on your side. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 19, 2017 Author Share Posted June 19, 2017 What about the playback so far? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
mwongjay 64 Posted June 19, 2017 Share Posted June 19, 2017 What about the playback so far? Sent from my iPhone using Tapatalk Still playing, no errors. Link to comment Share on other sites More sharing options...
mwongjay 64 Posted June 19, 2017 Share Posted June 19, 2017 Playback ended. No errors. Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 19, 2017 Author Share Posted June 19, 2017 [emoji79][emoji79][emoji79][emoji79][emoji79][emoji79][emoji79][emoji79][emoji79] Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 19, 2017 Author Share Posted June 19, 2017 I think I'm mad you know. Will do more tests. You tried with iPhone, iPad? Inside or outside network? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
mwongjay 64 Posted June 19, 2017 Share Posted June 19, 2017 I think I'm mad you know. Will do more tests. You tried with iPhone, iPad? Inside or outside network? Sent from my iPhone using Tapatalk iPhone 7, iOS 10.3.2. Outside network. Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 19, 2017 Author Share Posted June 19, 2017 Hum iPhone 6 but I dont think it will change anything. Will reinstall the app and test again. Thx for your help! Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
barat 27 Posted June 20, 2017 Share Posted June 20, 2017 For me it can "crash" when after watching almost whole movie (well .. 24 min, 4min left) I try to rewind it to the end to mark it as watched. If I move progressbar to end - app will shut down, if I put it 3-5s before end and just wait then everything is OK. Link to comment Share on other sites More sharing options...
mwongjay 64 Posted June 20, 2017 Share Posted June 20, 2017 For me it can "crash" when after watching almost whole movie (well .. 24 min, 4min left) I try to rewind it to the end to mark it as watched. If I move progressbar to end - app will shut down, if I put it 3-5s before end and just wait then everything is OK. What device, app version? Link to comment Share on other sites More sharing options...
barat 27 Posted June 20, 2017 Share Posted June 20, 2017 (edited) What device, app version? OMG ... just realised ... it's not iOS, but Android App (newest from Play Store, HTC M8, Android 6.0). Please delete or move my post ... but case is still valid On iPAD there was no crashes (except VA API not able to transcode made Emby App freeze) Edited June 20, 2017 by barat Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 20, 2017 Author Share Posted June 20, 2017 (edited) Ok its great! Good news I tested again from outside my network by reinstalling completely the app and then it worked! Was able to watch a 30 minutes video without crash. Just a little point : my iPhone were really hot, like when I use Snapchat it becomes really hot and then the app crashes... did you do something that get more power from cpu/GPU of the iPhone? Moreover for @@Luke : when deleted ffmpeg directory to let server recreated, it did. But when I go in transco settings and chose the option "use internal ffmpeg" it says it can't locate it... so I have to check "use custom..." and then specify the full path... any idea about that? Sent from my iPhone using Tapatalk Edited June 20, 2017 by jscoys Link to comment Share on other sites More sharing options...
mwongjay 64 Posted June 20, 2017 Share Posted June 20, 2017 Ok its great! Good news I tested again from outside my network by reinstalling completely the app and then it worked! Was able to watch a 30 minutes video without crash. Just a little point : my iPhone were really hot, like when I use Snapchat it becomes really hot and then the app crashes... did you do something that get more power from cpu/GPU of the iPhone? Moreover for @@Luke : when deleted ffmpeg directory to let server recreated, it did. But when I go in transco settings and chose the option "use internal ffmpeg" it says it can't locate it... so I have to check "use custom..." and then specify the full path... any idea about that? Sent from my iPhone using Tapatalk Well, I've never experienced my phone getting hot enough that it starts crashing specific apps. That being said when your iphone gets too hot it will start limiting available features of the phone to help reduce the temperature so if the app were relying on some hardware that was disabled and didn't have exception handling to deal with the lack of that feature it may cause a crash, but without further testing this is just speculation. The iPhone doesn't have any internal cooling fans or heatsink so the entire phone really just acts as a heatsink which is why you feel it get warm when you use it for gps, streaming, etc. and it's normal. Link to comment Share on other sites More sharing options...
Luke 36876 Posted June 21, 2017 Share Posted June 21, 2017 Ok its great! Good news I tested again from outside my network by reinstalling completely the app and then it worked! Was able to watch a 30 minutes video without crash. Just a little point : my iPhone were really hot, like when I use Snapchat it becomes really hot and then the app crashes... did you do something that get more power from cpu/GPU of the iPhone? Moreover for @@Luke : when deleted ffmpeg directory to let server recreated, it did. But when I go in transco settings and chose the option "use internal ffmpeg" it says it can't locate it... so I have to check "use custom..." and then specify the full path... any idea about that? Sent from my iPhone using Tapatalk We should just stop allowing you to configure it. Link to comment Share on other sites More sharing options...
jscoys 143 Posted June 23, 2017 Author Share Posted June 23, 2017 We should just stop allowing you to configure it. So you want to avoid also all hardware accelerations or you would like to push an FFMPEG build that can handle these by default? Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
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