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Emby not trancoding h265 video to browsers


snake98
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snake98

I can't play h265 videos in Firefox for Edge.  Edge never starts, and Firefox says corrupt file.  I am able to play the video with vlc just fine.  I've attached the log files.  Here is the specs of the video file

===================== General =====================
Unique ID                   : 235024013207354621974145162675043304855 (0xB0CFDEVCEAB2A19F83644004AFF20597)
Complete name               : \\SERVER\incoming\myvideo (2017)\myvideo (2017).mkv
Format                      : Matroska
Formatversion               : Version 4 / Version 2
File size                   : 2.26 GB
Duration (ms)               : 2h 18mn
Overall bit rate            : 2 331 Kbps
Movie name                  : myvideo
Encoded date                : UTC 2017-05-25 02:43:16
Writing application         : mkvmerge v12.0.0 ('Trust / Lust') 64bit
Writing library             : libebml v1.3.4 + libmatroska v1.4.5

===================== Video =====================
Id                          : 1
Format                      : HEVC
Format info                 : High Efficiency Video Coding
Formatprofile               : Main 10@L4@Main
Codec Id                    : V_MPEGH/ISO/HEVC
Duration (ms)               : 2h 18mn
Bit rate                    : 2 023 Kbps
Width                       : 1 920 pixels
Height                      : 808 pixels
Display aspect ratio        : 2.40:1
Frame rate mode             : Constant
Frame rate                  : 23.976 (24000/1001) fps
Color space                 : YUV
Chroma subsampling          : 4:2:0
Bit depth                   : 10 bits
Bits/(Pixel*Frame)          : 0.055
Stream size                 : 1.99 GB (88%)
Default                     : Yes
Forced                      : No

===================== Audio =====================
Id                          : 2
Format                      : AAC
Format info                 : Advanced Audio Codec
Formatprofile               : HE-AAC / LC
Codec Id                    : A_AAC
Duration (ms)               : 2h 18mn
Bit rate                    : 282 Kbps
Channel(s)                  : 7 channels
Channel(s)_Original         : 8 channels
Channel positions           : Front: L C R, Side: L R, Back: L R, LFE
Sampling rate               : 48.0 KHz / 24.0 KHz
Frame rate                  : 23.438 fps (1024 spf)
Compression mode            : Lossy
Delayrelative to video      : 31ms
Stream size                 : 278 MB (12%)
Language                    : English
Default                     : Yes
Forced                      : No

===================== Text #1 =====================
Id                          : 3
Format                      : UTF-8
Codec Id                    : S_TEXT/UTF8
Codec info                  : UTF-8 Plain Text
Duration (ms)               : 2h 15mn
Bit rate                    : 41 bps
Countof elements            : 1556
Stream size                 : 40.9 KB (0%)
Title                       : ENG
Language                    : English
Default                     : Yes
Forced                      : No

===================== Text #2 =====================
Id                          : 4
Format                      : UTF-8
Codec Id                    : S_TEXT/UTF8
Codec info                  : UTF-8 Plain Text
Duration (ms)               : 2h 15mn
Bit rate                    : 49 bps
Countof elements            : 1952
Stream size                 : 48.7 KB (0%)
Title                       : ENG SDH
Language                    : English
Default                     : No
Forced                      : No

Edited by snake98
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snake98

can you provide a sample video for testing? thanks !

rename to mkv.

Edited by snake98
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It's actually the he-aac audio causing the problem. we'll look at this for a future update. workaround for now is to use chrome. thanks.

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