adam1010 19 Posted May 7, 2017 Share Posted May 7, 2017 1) Start playing a TV show or movie 2) Go to the Android home screen (ie minimize the app or switch to another app) 3) The audio continues to play (as expected) 4) Bring the Emby app back to the foreground (ie switch back to Emby) 5) The audio and playback controls are both working/playing but the video is just a black screen 6) To get the video back you must exit playback and start the show/movie again Emby Android v2.8.87 (newest Google Play) Server version v3.2.13.0 Android OS 6.0 I logs didn't look interesting, but let me know if you can't reproduce and I would be happy to provide them. 1 Link to comment Share on other sites More sharing options...
Luke 37020 Posted May 8, 2017 Share Posted May 8, 2017 hi @@adam1010, thanks for the report. We'll take a look at this. Link to comment Share on other sites More sharing options...
zigzagtshirt 55 Posted May 10, 2017 Share Posted May 10, 2017 I was able to reproduce this issue. Server and Android app up to date. Android 7.1 Link to comment Share on other sites More sharing options...
adam1010 19 Posted May 18, 2017 Author Share Posted May 18, 2017 Thanks @@zigzagtshirt -- I was able to reproduce on a Galaxy S6 phone (Android 6.0) as well. Link to comment Share on other sites More sharing options...
adam1010 19 Posted June 6, 2017 Author Share Posted June 6, 2017 @@ebr I confirmed this is still an issue on the newest release. Have you had an opportunity to investigate? Link to comment Share on other sites More sharing options...
Luke 37020 Posted June 6, 2017 Share Posted June 6, 2017 The mobile app has resolved this for the next update, thanks. Link to comment Share on other sites More sharing options...
adam1010 19 Posted June 26, 2017 Author Share Posted June 26, 2017 I'm still experiencing this on the newest release (2.9.15). When I go to the home screen now, the audio stops/pauses (instead of continuing to play as before), but when I open Emby the video is still black. The audio resumes playing and the time counter on the seek bar continues incrementing, but the video is gone. Link to comment Share on other sites More sharing options...
Luke 37020 Posted June 26, 2017 Share Posted June 26, 2017 Ok, I haven't seen that in my testing but I will do some additional testing to try and reproduce. Thanks ! Link to comment Share on other sites More sharing options...
adam1010 19 Posted July 15, 2017 Author Share Posted July 15, 2017 (edited) Hey @@Luke -- were you able to repro this? I get full screen calendar notifications/reminders which pushes Emby into the background -- when I dismiss the notification Emby comes back to the foreground, audio resumes, but playback is black. You can also just switch to the homescreen and re-open Emby from the notification bar -- playback will resume with no video. Tested on Android 6.0 EDIT: Was able to reproduce on Android 7.0 as well (Samsung Galaxy S6) Edited July 15, 2017 by adam1010 Link to comment Share on other sites More sharing options...
Luke 37020 Posted July 15, 2017 Share Posted July 15, 2017 I haven't reproduced, no. Is it transcoding or direct playing? Link to comment Share on other sites More sharing options...
adam1010 19 Posted July 15, 2017 Author Share Posted July 15, 2017 Both transcoding and direct play. Just checked both scenarios on Android 6.0 with newest Google Play version. Been happening for the last several versions too. Link to comment Share on other sites More sharing options...
adam1010 19 Posted July 20, 2017 Author Share Posted July 20, 2017 Hey @@Luke -- I reproduced this on an old Nexus 5 (Android 5.1.1) running the newest Emby build (2.9.37), both transcoding and direct play. Audio resumes after switching back into Emby, but video is black/blank. Link to comment Share on other sites More sharing options...
Luke 37020 Posted July 20, 2017 Share Posted July 20, 2017 Ok I have a Nexus 5 I will test, although it's been upgraded to Android 6.0 Link to comment Share on other sites More sharing options...
adam1010 19 Posted July 26, 2017 Author Share Posted July 26, 2017 (edited) @@Luke Reproduced on a Nexus 7 tablet (Android 4.4.2) as well -- video goes black if you switch to another app and switch back. Edited July 26, 2017 by adam1010 Link to comment Share on other sites More sharing options...
Luke 37020 Posted July 26, 2017 Share Posted July 26, 2017 Yes I saw the problem on my nexus 5. We'll look at it for a future update. thanks. Link to comment Share on other sites More sharing options...
adam1010 19 Posted September 17, 2017 Author Share Posted September 17, 2017 @@Luke any chance a fix is in the pipeline? Every time my kid accidentally minimizes Emby the video goes black and I have to exit out and re-open the video Link to comment Share on other sites More sharing options...
Luke 37020 Posted September 17, 2017 Share Posted September 17, 2017 Yes it's being looked into, thanks. Link to comment Share on other sites More sharing options...
someguy50 0 Posted October 1, 2017 Share Posted October 1, 2017 Also having this frustrating issue on my Note 8 Link to comment Share on other sites More sharing options...
WilhelmStroker 96 Posted October 3, 2017 Share Posted October 3, 2017 Seeing this as well on a Huawei mediapad running Android 7. Link to comment Share on other sites More sharing options...
Chyron 221 Posted October 5, 2017 Share Posted October 5, 2017 I am experiencing this issue. Emby for Android v2.9.62 Moto Z Play Droid XT1635-01 Android 7.1.1 Nougat Link to comment Share on other sites More sharing options...
someguy50 0 Posted October 8, 2017 Share Posted October 8, 2017 Any ETA to resolve this frustrating everyday problem? Link to comment Share on other sites More sharing options...
adam1010 19 Posted October 25, 2017 Author Share Posted October 25, 2017 @@Luke How's this going? Have you identified the problem? Link to comment Share on other sites More sharing options...
Luke 37020 Posted October 25, 2017 Share Posted October 25, 2017 Yes and it will be resolved as part of a larger project to revamp video playback in the app. Thanks. Link to comment Share on other sites More sharing options...
farkhamhall 0 Posted November 6, 2017 Share Posted November 6, 2017 I'm also getting this on the following: Emby for Android v2.9.66 Samsung Galaxy S7 Edge Android 7.0 Watching a TV series (not tested a movie), I press home button and playback stops completely (no sound) as I would expect (I have a running Emby notification though). Re-open the Emby app, press play and the sound plays but screen goes black. Sometimes it comes back on it's own but it takes a long time (couple of minutes). Does this for direct play and transcoding. Link to comment Share on other sites More sharing options...
kynexx 1 Posted November 11, 2017 Share Posted November 11, 2017 Really hope this fix is released soon, I love Emby and purchased it primarily for mobile viewing but this issue makes it difficult to do anything while a video is playing. Link to comment Share on other sites More sharing options...
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