ifignella 12 Posted June 28, 2017 Share Posted June 28, 2017 Just got this error. This time it was a popup instead of the red slide out. After I clicked OK, the screen just went black so I can't send a log. Server Log no compatible streams.zip Link to comment Share on other sites More sharing options...
ebr 14850 Posted June 28, 2017 Share Posted June 28, 2017 Just got this error. This time it was a popup instead of the red slide out. After I clicked OK, the screen just went black so I can't send a log. Server Log Are you running the beta or released version? Link to comment Share on other sites More sharing options...
Farfignugget 4 Posted June 28, 2017 Share Posted June 28, 2017 Beta 32 Link to comment Share on other sites More sharing options...
Farfignugget 4 Posted June 30, 2017 Share Posted June 30, 2017 (edited) @@ebr, Just sent a log through the app Finally was able to continue in the app after getting the error. Server - server User - Dad 1:31 am I'm still able to use the app to navigate around but everything i try to play gives me the error until i restart. I'm not sure if it's even possible this could be related to subtitles, but just to give you some info. i was testing subtitles for the issue in the other thread so i turned them to always on (on dashboard and in roku settings) and this error came up after about every other movie i played. I'll test more tonight. Edited June 30, 2017 by Farfignugget Link to comment Share on other sites More sharing options...
ebr 14850 Posted July 1, 2017 Share Posted July 1, 2017 @@ebr, Just sent a log through the app Finally was able to continue in the app after getting the error. Server - server User - Dad 1:31 am I'm still able to use the app to navigate around but everything i try to play gives me the error until i restart. I'm not sure if it's even possible this could be related to subtitles, but just to give you some info. i was testing subtitles for the issue in the other thread so i turned them to always on (on dashboard and in roku settings) and this error came up after about every other movie i played. I'll test more tonight. The item in question was "Arrival"? If you turn off the subs does it play? Also, you should have seen two error messages. Can you tell me exactly what each one of them said? Link to comment Share on other sites More sharing options...
Farfignugget 4 Posted July 1, 2017 Share Posted July 1, 2017 I'll get back to you on this once i get time to try it again Link to comment Share on other sites More sharing options...
rfischer1984 3 Posted August 10, 2017 Share Posted August 10, 2017 I get this compatible stream error as well. I end up exiting emby and starting it back and it works, but that can get annoying. I am using the production version and I have a roku premier+ Link to comment Share on other sites More sharing options...
Luke 36876 Posted August 11, 2017 Share Posted August 11, 2017 @@rfischer1984 can we please look at an example? Please attach the information requested in how to report a media playback issue. Thanks ! Link to comment Share on other sites More sharing options...
gold1 3 Posted December 21, 2017 Share Posted December 21, 2017 I get this error as well. Exiting the app and restarting seems to be the only fix. Attached are server logs. Roku app 3.0.54 Server 3.2.36.0 1 Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 21, 2017 Share Posted December 21, 2017 hi there @@gold1, i would suggest installing the latest version of emby server from the emby website, on top of your existing version. please let us know if this helps. thanks ! Link to comment Share on other sites More sharing options...
dcauger 3 Posted December 28, 2017 Share Posted December 28, 2017 (edited) I've observed the "no compatible streams" issue as well. I've added some content here as it seems to be related to captions (at least for me). Specifically, when I change states for captions via Roku during playback (either enabling or disabling captions) the next item will show the "no compatible streams" box followed blackness - takes a restart of the emby app to resolve. I can back out of the black screen, navigate around, and sometimes get a different item to play - most of the time I get the same "no compatible streams" box followed by blackness.I usually have to restart the emby roku app to resolve. Upon restarting, I've noticed that whatever state captions were in holds for a specific episode. Or, if I was watching S01E04 and enable captions while watching that episode, S01E05 won't start and will generate the "no compatible streams" issue, I will have to restart the app. Once I restart the emby roku app and play from a scene in S01E04, captions will still be enabled and S01E05 will automatically start fine (as long as I don't enable or disable captions via the roku). I've tried enabling captions during an episodes playback and then disable captions before that episode ends. When I do this, I still get the "no compatible streams" issue. The "no compatible streams" issue only seems to happen when I change caption states during playback. Thought my observations might help - let me know if you have any other questions.. DCA Edited December 28, 2017 by dcauger Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 28, 2017 Share Posted December 28, 2017 @@dcauger, thanks that's good information. We'll do some testing. Link to comment Share on other sites More sharing options...
Cheeseburger 8 Posted December 29, 2017 Share Posted December 29, 2017 I had the problem with "no compatible streams" as well, with a Roku Express, (up to date non-beta app, non-beta server, local network) a few weeks ago but have not used it since. It seemed to be fairly random, and strangely enough I found that you could bring up the Roku Thumbnails (those from the Roku Thumbnails plugin) and just jump in at another location of the video, and it would start playing normally. Link to comment Share on other sites More sharing options...
ebr 14850 Posted January 3, 2018 Share Posted January 3, 2018 I've observed the "no compatible streams" issue as well. I've added some content here as it seems to be related to captions (at least for me). Specifically, when I change states for captions via Roku during playback (either enabling or disabling captions) the next item will show the "no compatible streams" box followed blackness - takes a restart of the emby app to resolve. I can back out of the black screen, navigate around, and sometimes get a different item to play - most of the time I get the same "no compatible streams" box followed by blackness.I usually have to restart the emby roku app to resolve. Upon restarting, I've noticed that whatever state captions were in holds for a specific episode. Or, if I was watching S01E04 and enable captions while watching that episode, S01E05 won't start and will generate the "no compatible streams" issue, I will have to restart the app. Once I restart the emby roku app and play from a scene in S01E04, captions will still be enabled and S01E05 will automatically start fine (as long as I don't enable or disable captions via the roku). I've tried enabling captions during an episodes playback and then disable captions before that episode ends. When I do this, I still get the "no compatible streams" issue. The "no compatible streams" issue only seems to happen when I change caption states during playback. Thought my observations might help - let me know if you have any other questions.. DCA On which version of the app? If not on beta, can you try that one? Link to comment Share on other sites More sharing options...
Primetime 0 Posted January 9, 2018 Share Posted January 9, 2018 no compatible streams same issue here on roku ultra...also the ultra is not letting me switch audio tracks..if i switch on the fly from 5.1 to stereo aac it just reloads and gos back to the 5.1....i also have a roku 3 and it has none of these problems Link to comment Share on other sites More sharing options...
Luke 36876 Posted January 9, 2018 Share Posted January 9, 2018 @@Primetime can we please look at an example? Please attach the information requested in how to report a media playback issue. Thanks ! Link to comment Share on other sites More sharing options...
mottsen 0 Posted January 10, 2018 Share Posted January 10, 2018 I'm also experiencing this issue using the Roku app. I sent the logs at approximately 7:43pm EST time from the app.My server version is currently: Version 3.2.50.0 Basic process to reproduce. Start a movie, in this case I chose Cocktail because it was easily accessible. Once the movie started playing, I switched the captions from the default English track to off. Once the playback started again, I stopped playback. I then switched to a different movie, The Revenant, and was able to get the No Compatible streams error. Link to comment Share on other sites More sharing options...
Luke 36876 Posted January 10, 2018 Share Posted January 10, 2018 @@mottsen can you please also attach the emby server log? thanks. Link to comment Share on other sites More sharing options...
ebr 14850 Posted January 10, 2018 Share Posted January 10, 2018 Also, can you please try the beta version? Thanks. Link to comment Share on other sites More sharing options...
mottsen 0 Posted January 11, 2018 Share Posted January 11, 2018 Here is the server log from the day that I forced the issue to happen. This behavior was in the beta app. I have also observed the behavior in the standard app. server-63651052800.txt Link to comment Share on other sites More sharing options...
vaise 303 Posted January 11, 2018 Share Posted January 11, 2018 Iv had this - but so rarely I just assumed it was a comms glitch or something. I just exit roku and re-enter - no biggie for me as I only get it once every few weeks or so. Others seem to be getting it more. Cany help with any logs as so infrequent. Link to comment Share on other sites More sharing options...
Luke 36876 Posted January 11, 2018 Share Posted January 11, 2018 Here is the server log from the day that I forced the issue to happen. This behavior was in the beta app. I have also observed the behavior in the standard app. @@mottsen this is just a video file in your library, right? Link to comment Share on other sites More sharing options...
Primetime 0 Posted January 11, 2018 Share Posted January 11, 2018 Luke here is my server log.All info is good info.Never know what may help. I initially said i was having zero issues on the roku 3 it was roku ultra related only.I went to devices and removed the ultra and the roku 3 thinking maybe that will help.Logged back in on ultra same problems.Logged in with roku 3 now it has same issues as ultra.On the roku 3 now to App: Returning error code NoCompatibleStream line 2586 in notepad++.. To make it exhibit this error is very easy.Play a file and in app while file is playing or paused change audio track or select a subtitle..file reloads with sub playing..hit back,,select a different file to play,no compatible stream error occurs.I am also having problems switching audio tracks as i said in earlier post but now its on both rokus.Thanks and hope some of this info helps. server-63651280377.txt Link to comment Share on other sites More sharing options...
ebr 14850 Posted January 11, 2018 Share Posted January 11, 2018 Luke here is my server log.All info is good info.Never know what may help. I initially said i was having zero issues on the roku 3 it was roku ultra related only.I went to devices and removed the ultra and the roku 3 thinking maybe that will help.Logged back in on ultra same problems.Logged in with roku 3 now it has same issues as ultra.On the roku 3 now to App: Returning error code NoCompatibleStream line 2586 in notepad++.. To make it exhibit this error is very easy.Play a file and in app while file is playing or paused change audio track or select a subtitle..file reloads with sub playing..hit back,,select a different file to play,no compatible stream error occurs.I am also having problems switching audio tracks as i said in earlier post but now its on both rokus.Thanks and hope some of this info helps. Can you please try with the beta version? Link to comment Share on other sites More sharing options...
Primetime 0 Posted January 11, 2018 Share Posted January 11, 2018 (edited) Same exact issues on beta version ebr.I can get this error any time by choice by following process above. Edited January 11, 2018 by Primetime Link to comment Share on other sites More sharing options...
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