schmitty 61 Posted March 28, 2017 Share Posted March 28, 2017 Hi, I am having a couple of playback issues on Xbox One. 1. Remote users are having issues playing some movies. Trailers play fine, but as soon as the movie starts, is pauses and stutters. 2. Local user (me). Watching tv shows, I have the same issues as remote users with movies, the first episode will play fine, but after the following episode stutters. I have attached the logs. server-63626256000.txt ffmpeg-transcode-78826040-b2df-47d0-92ae-b540314ce645.txt ffmpeg-transcode-b2af8472-5f6a-42b1-8aba-3bbd5d0fb2fb.txt ffmpeg-transcode-e9288225-4cce-49ba-8273-2b0e5f660971.txt server-63626215162.txt ffmpeg-transcode-967cfbe1-a16b-466b-993b-9164af1b6483.txt ffmpeg-remux-aae6faa7-e958-4fe3-bd66-a97f93b51960.txt ffmpeg-remux-e92f4e20-0896-4e89-825c-859eb71b3c02.txt ffmpeg-transcode-c8cf8c17-5135-4c46-a672-6e4b7f138f28.txt ffmpeg-transcode-e53d6eb9-2354-4841-869b-27d7f916f103.txt ffmpeg-transcode-b9443812-6f94-4e3d-99ef-ef8512d46fcd.txt ffmpeg-transcode-cab539ac-7156-4e4f-920a-52114c7142e9.txt ffmpeg-remux-4505b659-7594-41bd-bc1a-46a73c6192a6.txt ffmpeg-transcode-955ee7da-0afc-4038-a1cb-1752b3fb78d4.txt ffmpeg-transcode-878161c9-90c7-4d9f-980b-a1361cf5b3a2.txt ffmpeg-transcode-b282c271-3dce-4839-8375-b6245b322edc.txt ffmpeg-transcode-a5bdf132-5913-4f32-83c8-a068020f6e03.txt ffmpeg-transcode-83bc11fe-b0be-41b0-b397-bbf44dc2134e.txt ffmpeg-transcode-111fe852-e274-4983-810b-70db4e8589df.txt ffmpeg-transcode-63087841-b0c7-413a-a949-a72be0449b1c.txt ffmpeg-transcode-fc254cd6-a688-4347-a968-fff5d1a42c6f.txt ffmpeg-transcode-3a4632e5-d89f-4091-a94d-d2b72fcfe86f.txt ffmpeg-transcode-17128f8e-9634-4d12-ae62-748bbe141026.txt ffmpeg-transcode-d588a594-71df-410b-ae6a-9b0a840c2d7e.txt ffmpeg-transcode-1e97a083-6432-49ff-a90c-e7618ac195b8.txt ffmpeg-transcode-3f20e3c5-12fc-4218-89bd-11e92ae105a2.txt ffmpeg-transcode-32d8775a-2a87-4afb-b282-16be695b6a6f.txt ffmpeg-transcode-41e4aab0-ea2e-4c50-9680-ca74e63d7b8a.txt ffmpeg-transcode-48d23ffb-fb95-41d5-8216-72247459869f.txt ffmpeg-transcode-054577c8-91f9-444d-8048-aaf3ca21bde9.txt 1 Link to comment Share on other sites More sharing options...
Luke 36886 Posted March 28, 2017 Share Posted March 28, 2017 In one log I noticed the app is requesting a 64k bitrate which is extremely low. Try having them set their own video quality. You can use 1mbps as a starting point and then work your way up. Thanks. Link to comment Share on other sites More sharing options...
schmitty 61 Posted March 28, 2017 Author Share Posted March 28, 2017 I don't know why. The maximum server streaming bitrate was set to 1080p - 10Mb/s. I recently changed it down to 1080p - 5Mbps. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Luke 36886 Posted March 29, 2017 Share Posted March 29, 2017 I don't know why. The maximum server streaming bitrate was set to 1080p - 10Mb/s. I recently changed it down to 1080p - 5Mbps. Sent from my iPhone using Tapatalk That's the maximum, but there is also an in-app setting. Link to comment Share on other sites More sharing options...
schmitty 61 Posted March 29, 2017 Author Share Posted March 29, 2017 Yes, I know. The apps are set the same. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Deathsquirrel 741 Posted March 29, 2017 Share Posted March 29, 2017 FYI I'm having this as well. You need additional logs @@Luke? Link to comment Share on other sites More sharing options...
schmitty 61 Posted March 30, 2017 Author Share Posted March 30, 2017 As some further troubleshooting... I followed some advice in another thread. I backed up my configuration, deleted the server (as it is a portable installation), copied the latest stable build across, installed Server Configuration Backup and restored the backup I made. For some reason it did not backup the library though, so I had to do a rescan... I've lost the customisation so made to the movie covers, and the custom metadata I put into the tv shows. Haven't tried to play anything yet, though, as I have to wait for the library scan to complete. Will report back. Is the backup supposed to backup the library too? I would have thought so. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
schmitty 61 Posted March 30, 2017 Author Share Posted March 30, 2017 (edited) @@Luke Well... that didn't work either. It must be a bug with Theatre, or the server. Sent from my iPhone using Tapatalk Edited March 30, 2017 by schmitty Link to comment Share on other sites More sharing options...
schmitty 61 Posted April 1, 2017 Author Share Posted April 1, 2017 @@Luke @@ebr any suggestions or resolutions to this problem? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Luke 36886 Posted April 1, 2017 Share Posted April 1, 2017 It's being looked into, thanks. 1 Link to comment Share on other sites More sharing options...
schmitty 61 Posted April 1, 2017 Author Share Posted April 1, 2017 Thank you, I am going to try and completely re-setup the server from scratch... without restoring a backup. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
schmitty 61 Posted April 4, 2017 Author Share Posted April 4, 2017 (edited) @@Luke I've been testing the latest stable version since last night, watching tv shows back to back... it appears to be working properly... no stuttering. Sent from my iPhone using Tapatalk Edited April 4, 2017 by schmitty Link to comment Share on other sites More sharing options...
Luke 36886 Posted April 4, 2017 Share Posted April 4, 2017 Bravo. 1 Link to comment Share on other sites More sharing options...
Deathsquirrel 741 Posted April 4, 2017 Share Posted April 4, 2017 No stuttering here either, thanks @@Luke! Link to comment Share on other sites More sharing options...
chef 3744 Posted April 4, 2017 Share Posted April 4, 2017 (edited) Guys are you talking about stable versions of the server or new version of the theater working, because I am still having a heck of a time getting playback to work for more then a couple minutes before crashing the Theater. Edited April 4, 2017 by chef Link to comment Share on other sites More sharing options...
schmitty 61 Posted April 4, 2017 Author Share Posted April 4, 2017 (edited) Theatre on Xbox One, with the latest insider beta build Sent from my iPhone using Tapatalk Edited April 4, 2017 by schmitty Link to comment Share on other sites More sharing options...
chef 3744 Posted April 4, 2017 Share Posted April 4, 2017 (edited) Theatre on Xbox One, with the latest insider beta build Sent from my iPhone using Tapatalk Yeah crappy. I wanna unsubscribe to the Xbox beta testing. It isn't working for me. Edited April 4, 2017 by chef Link to comment Share on other sites More sharing options...
Luke 36886 Posted April 4, 2017 Share Posted April 4, 2017 @@chef update to the latest version of the app. Thanks for the feedback. 1 Link to comment Share on other sites More sharing options...
chef 3744 Posted April 5, 2017 Share Posted April 5, 2017 I updated the app but unfortunately it won't start. Maybe I'll try rebooting the Xbox. Link to comment Share on other sites More sharing options...
schmitty 61 Posted April 5, 2017 Author Share Posted April 5, 2017 If not. Try doing a hard reset. Either unplug the power from the back of the console, or press and hold the power button until the console shuts down... wait a couple of minutes then plug power back in, turn on. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
schmitty 61 Posted April 6, 2017 Author Share Posted April 6, 2017 (edited) @@Luke I'm trying to watch the final double episode of Two and a Half Men, and it plays the first 18 seconds then quits to the dashboard.Sent from my iPhone using Tapatalk server-63627120000.txt server-63627050290.txt Edited April 6, 2017 by schmitty Link to comment Share on other sites More sharing options...
t10ake 0 Posted May 14, 2017 Share Posted May 14, 2017 (edited) @@Luke I'm trying to watch the final double episode of Two and a Half Men, and it plays the first 18 seconds then quits to the dashboard. Sent from my iPhone using Tapatalk Ignore me, have seen there is another thread for this issue. Edited May 14, 2017 by t10ake Link to comment Share on other sites More sharing options...
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