Jump to content

No sound in new Roku App, but working with the old app


pcdery
Go to solution Solved by pcdery,

Recommended Posts

gold1

Interesting. What I pasted above is straight from the web app (Chrome). I use the sync feature for google drive. It's interesting that it's picking up that version, but doesn't show that it's using that file above. The google drive folder on the server is not included in any library directories either.

 

Link to comment
Share on other sites

Interesting. What I pasted above is straight from the web app (Chrome). I use the sync feature for google drive. It's interesting that it's picking up that version, but doesn't show that it's using that file above. The google drive folder on the server is not included in any library directories either.

 

That is how the system is designed.  The point of syncing to Google Drive is so that that version can be used by devices that support it.  The question is, why is the Roku selecting it?

 

Do you happen to have a Fire TV or Android TV?  If so, that app should be able show you the media info for the synced version (turn on the debug options in it).

 

What is the bitrate set to in the app and/or do you have a max streaming bitrate set on the server?

Link to comment
Share on other sites

gold1

I do, but will have to get back to you later on that. If it helps, I have the sync option set to low quality/general. But yes, it looks like there's a bug. I reconfirmed that the original file is still in the folder on the E drive.

Link to comment
Share on other sites

I'm not sure it is a bug at this point.  There may be a good reason it is selecting the synced copy.

Link to comment
Share on other sites

Also, what do you have the bitrate in the Roku app set to?  Thanks.

Link to comment
Share on other sites

gold1

Sound works on the beta version. I uploaded the logs from my Fire stick (the sound worked there as well). I had the video quality set to automatic.

 

Looks like the beta version fixed the issue, but let me know if there's anything else I can do to help.

 

Thanks for your quick response. I appreciate it.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...