yamahito 0 Posted March 5, 2017 Share Posted March 5, 2017 Hi, While some M4V videos are playing from my emby server perfectly, I have a handful which refuse. In both the web browser and on the apple TV app, the videos simply won't play - the web browser just sits there endlessly spinning, and the apple TV app eventually quits with a generic 'There has been an error' error. The files themselves play fine on the mac, and even airplay to the apple TV without a problem. Any pointers as to why they might not be working, or (mac/unix) software recommendations to help diagnose and/or fix problems with the files themselves? Looking at lines ~450 in the attached logs (or search for jedi), it seems like a problem with the bitrate - is this an issue with the files, or with emby (or just my configuration)? Any help much appreciated. Link to comment Share on other sites More sharing options...
Luke 37057 Posted March 6, 2017 Share Posted March 6, 2017 Hi @@yamahito thanks for the report. can you provide a sample video for testing? Thanks ! Link to comment Share on other sites More sharing options...
yamahito 0 Posted March 8, 2017 Author Share Posted March 8, 2017 Thanks for your response! Unfortunately the videos in question are all large (>1GB) and my connection isn't the best... Is there anything I can do to give you information or metadata on the files instead? Thinking about it, I can use windows tools as well as mac/unix ones, if there's anything you might suggest for diagnostics. T Link to comment Share on other sites More sharing options...
Luke 37057 Posted March 8, 2017 Share Posted March 8, 2017 Please try again with the next release of Emby Server. Thanks ! Link to comment Share on other sites More sharing options...
JBX 3 Posted December 13, 2018 Share Posted December 13, 2018 I have the same problem. m4v movies don't play on the TV. They play in the iOS app but the embedded subtitles don't show. Here is a sample file. https://www.dropbox.com/s/atioheji20d2rkb/Alien%20%281979%29.m4v?dl=0 Link to comment Share on other sites More sharing options...
Luke 37057 Posted December 13, 2018 Share Posted December 13, 2018 What emby app are you using on the TV? Link to comment Share on other sites More sharing options...
JBX 3 Posted December 13, 2018 Share Posted December 13, 2018 Latest version for LG OLED65C7D Link to comment Share on other sites More sharing options...
SamES 890 Posted December 19, 2018 Share Posted December 19, 2018 I have the same problem. m4v movies don't play on the TV. They play in the iOS app but the embedded subtitles don't show. Here is a sample file. https://www.dropbox.com/s/atioheji20d2rkb/Alien%20%281979%29.m4v?dl=0 @@Luke, this has MOV_TEXT subs which I think we've had an issue with before. I haven't checked with LG (I'll try tomorrow) but they're not playing on Samsung Link to comment Share on other sites More sharing options...
Luke 37057 Posted December 19, 2018 Share Posted December 19, 2018 Thanks. Link to comment Share on other sites More sharing options...
SamES 890 Posted December 23, 2018 Share Posted December 23, 2018 (edited) I have the same problem. m4v movies don't play on the TV. They play in the iOS app but the embedded subtitles don't show. Here is a sample file. https://www.dropbox.com/s/atioheji20d2rkb/Alien%20%281979%29.m4v?dl=0 @@Luke, I can see this file fails during playback Media element error: 4 plugin.js?v=1545564957242:855 playbackmanager playback error type: medianotsupported playbackmanager.js?v=1545564957242:3178 It does then transcode, but I only get audio, no video Transcode log attached ffmpeg-transcode-12a8e3d5-9494-4502-9b90-f7fe45b2cfe0_1.txt UPDATE: Actually, I was able to get it to fail and fallback to transcoding only one time. Every other attempt it just refuses to play but no error is generated. I think the the lack of video during playback is due to the video player element being orphaned over the top when the initial playback failed as this just completely hangs the player. I don't think it is a transcoding issue. It also does not play directly on the TV so this file should be triggering a transcode, but not sure what this should be based on. Edited January 10, 2019 by SamES Link to comment Share on other sites More sharing options...
Luke 37057 Posted December 23, 2018 Share Posted December 23, 2018 So you think the no video issue on the fallback is just a display problem in the app? Link to comment Share on other sites More sharing options...
SamES 890 Posted December 24, 2018 Share Posted December 24, 2018 So you think the no video issue on the fallback is just a display problem in the app? I pretty sure it is. Even when I returned back to the main menu the screen was still blank. The video element was still visible but had no content. It was fairly repeatable. Link to comment Share on other sites More sharing options...
SamES 890 Posted December 24, 2018 Share Posted December 24, 2018 Probably the only thing I'd like to try here is to copy this without the timed-text subs and see whether it plays. Link to comment Share on other sites More sharing options...
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