thatoneguy99 33 Posted February 26, 2017 Share Posted February 26, 2017 (edited) So on my FireTV I can choose PJ Masks shuffle all option and it will roll through the episodes. Works just fine. When I try and play an episode individually it will not play. Any thoughts? I've never had to look through the ForeTV logs and not real sure where to begin on this one. TIA! Sent from my phone! Edited February 26, 2017 by thatoneguy99 Link to comment Share on other sites More sharing options...
ebr 14904 Posted February 26, 2017 Share Posted February 26, 2017 I can choose PJ Masks shuffle all option What option, exactly where? Link to comment Share on other sites More sharing options...
thatoneguy99 33 Posted February 26, 2017 Author Share Posted February 26, 2017 This option is the one I was talking about that works for all the episodes. This option does not work for individual episodes. It's only this show that I have noticed so far. Sent from my phone! Link to comment Share on other sites More sharing options...
ebr 14904 Posted February 26, 2017 Share Posted February 26, 2017 What, exactly, happens when you try to play that individual episode? Have you tried others from the same series? Link to comment Share on other sites More sharing options...
thatoneguy99 33 Posted February 27, 2017 Author Share Posted February 27, 2017 (edited) There are approx 30 episodes in this series and 4 of them play individually. When I try to play the others nothing happens. No error pop up or anything. I would also like to add that this is only on the FireTV. All other devices play these episodes just fine. This is also the only show it's happening on. I have three FireTVs in the house and it does the same for all three. iOS devices work fine and so does Emby for Kodi. Sent from my phone! Edited February 27, 2017 by thatoneguy99 Link to comment Share on other sites More sharing options...
ebr 14904 Posted February 27, 2017 Share Posted February 27, 2017 Please follow the instructions in the link below to send a log from the app. Thanks. How to Report a Problem Link to comment Share on other sites More sharing options...
thatoneguy99 33 Posted February 27, 2017 Author Share Posted February 27, 2017 Will do when I get home from work. Thank you! Sent from my phone! Link to comment Share on other sites More sharing options...
thatoneguy99 33 Posted February 27, 2017 Author Share Posted February 27, 2017 Log has been sent at 17:12 EST User Gabe was logged in... I tried to play two PJ Masks episodes and it didn't play. I played one known-good video and it played. I selected shuffle all (from my screenshot above) and it played. I selected the individual episode that "shuffle all" just played and it wouldn't play. Hopefully this is the information you needed. Thank you for the help! Link to comment Share on other sites More sharing options...
ebr 14904 Posted February 28, 2017 Share Posted February 28, 2017 This is interesting: I/System.out( 1461): Unable to add subsequent episodes due to lack of season or episode data. While that, in and of itself, shouldn't affect playback it may indicate some other problems with the videos. Have you tried refreshing them in the web app/metadata manager? Also, that would indicate to me that that episode would not be found by the shuffle all option so it may be that different items are actually playing in that instance. Link to comment Share on other sites More sharing options...
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