Emby for WMC opens to black screen

[thewallace 5]

I'm running Emby/WMC 3.0307 on Windows 7 Enterprise/64 bit. Its been running perfectly for a couple of years but over the past week opening Emby/WMC  goes to a totally black screen. No changes have been made to the system.

Ember Server looks fine, WMC opens fine by itself. I tried reinstalling Emby/WMC and the setup also goes to a black screen.

 

I checked the Emby logs and found this:  

 

2017-02-07 09:54:50.5110,Debug,,Having to get media experience by reflection due to bug in Windows 7,1,Application
2017-02-07 09:54:50.5210,Debug,,GetMediaExperienceUsingReflection was unsuccessful,1,Application

 

Any ideas? Has something broken Emby/WMC?

[Luke 36991]

Hi @@thewallace, please attach the complete log file so that we can review.

 

In the meantime, have you checked out our new app, Emby Theater? It's designed to fully replace Windows Media Center. You can learn more about it here:

 

https://emby.media/emby-theater.html

[thewallace 5]

Heres the log. Looks like its try to make a call out. 192.168.0.100 is my modem, maybe my router is blocking port 8096?   

 

 

2017-02-12 15:40:08.9831,Debug,,Attempting to wake server at address 00-24-8C-20-D0-56,1,Application
2017-02-12 15:40:08.9921,Debug,,Wake command sent,1,Application
2017-02-12 15:40:09.0091,Debug,,=========System looking for assembly: System.Data.SQLite,, Version=1.0.88.0,, Culture=neutral,, PublicKeyToken=db937bc2d44ff139,1,Application
2017-02-12 15:40:09.0101,Info,,System.Data.SQLite,, Version=1.0.88.0,, Culture=neutral,, PublicKeyToken=db937bc2d44ff139 is being resolved to System.Data.SQLite,, Version=1.0.88.0,, Culture=neutral,, PublicKeyToken=db937bc2d44ff139,1,Application
2017-02-12 15:40:09.0181,Info,,==========Using new SQL Repo========,1,Application
2017-02-12 15:40:09.2942,Info,,Playstate initialization took 0.01 seconds.,1,Application
2017-02-12 15:40:09.3452,Info,,Successfully loaded fastload data for : C:\ProgramData\MediaBrowser-Classic\Cache\playstate MediaBrowser.Library.Entities.PlaybackStatus,13,Worker thread for FastLoadLoader
2017-02-12 15:40:09.3832,Info,,Using String Data from C:\ProgramData\MediaBrowser-Classic\Localization\strings-en.xml,1,Application
2017-02-12 15:40:09.3962,Info,,Total Kernel Init took 0.43 seconds.,1,Application
2017-02-12 15:40:09.4622,Info,,Finished validating : C:\ProgramData\MediaBrowser-Classic\Cache\playstate MediaBrowser.Library.Entities.PlaybackStatus,13,Worker thread for FastLoadLoader
2017-02-12 15:40:09.4622,Info,,Dictionary loading and validation took 0.17 seconds.,13,Worker thread for FastLoadLoader
2017-02-12 15:40:09.5492,Info,,Information DisplayText: Welcome to Emby for WMC,1,Application
2017-02-12 15:40:09.6172,Info,,Emby (version 3.0.307.0 ) Starting up.,1,Application
2017-02-12 15:40:09.6172,Info,,Startup parameters: ,1,Application
2017-02-12 15:40:09.6942,Debug,,Having to get media experience by reflection due to bug in Windows 7,1,Application
2017-02-12 15:40:09.6962,Debug,,GetMediaExperienceUsingReflection was unsuccessful,1,Application
2017-02-12 15:40:09.9092,Info,,Sending Http Get to http://192.168.0.100:8096/emby/System/Info/Public?format=Json,1,Application
2017-02-12 15:40:30.9593,Error,,Error getting response from http://192.168.0.100:8096/emby/System/Info/Public?format=Json ( Exception.  Type=System.Net.WebException Msg=Unable to connect to the remote server Src=System Method=GetResponse Line=0 Col=0 [n] StackTrace= [n]    at System.Net.HttpWebRequest.GetResponse() [n]    at MediaBrowser.ApiInteraction.MbHttpClient.Get(String url) ),1,Application
2017-02-12 15:40:31.2693,Info,,Unable to connect to server at 192.168.0.100. Will retry...,1,Application
2017-02-12 15:40:32.7694,Info,,Sending Http Get to http://192.168.0.100:8096/emby/System/Info/Public?format=Json,1,Application
 

[ebr 14897]

That is the complete log file?

[thewallace 5]

That's the whole log from the Programdata/Logs folder. 

 

Here's the log from reinstalling Emby/WMC. It went to a black screen on install but looks like it completed.  Now when I open Emby WMC I get the standard green Windows WMC screens instead of my movie folders.

 

 

=== Logging started: 2/12/2017  15:39:57 ===
Action start 15:39:57: INSTALL.
Action start 15:39:57: FindRelatedProducts.
Action ended 15:39:57: FindRelatedProducts. Return value 1.
Action start 15:39:57: AppSearch.
Action ended 15:39:57: AppSearch. Return value 1.
Action start 15:39:57: LaunchConditions.
Action ended 15:39:57: LaunchConditions. Return value 1.
Action start 15:39:57: WixQueryOsWellKnownSID.
Action ended 15:39:57: WixQueryOsWellKnownSID. Return value 1.
Action start 15:39:57: ValidateProductID.
Action ended 15:39:57: ValidateProductID. Return value 1.
Action start 15:39:57: CostInitialize.
Action ended 15:39:58: CostInitialize. Return value 1.
Action start 15:39:58: FileCost.
Action ended 15:39:58: FileCost. Return value 1.
Action start 15:39:58: CostFinalize.
Action ended 15:39:58: CostFinalize. Return value 1.
Action start 15:39:58: CA_RegisterMceApp_Unregister_Install_Cmd7.
Action ended 15:39:58: CA_RegisterMceApp_Unregister_Install_Cmd7. Return value 1.
Action start 15:39:58: CA_RegisterMceApp_Register_Cmd7.
Action ended 15:39:58: CA_RegisterMceApp_Register_Cmd7. Return value 1.
Action start 15:39:58: CA_RegisterMceApp_Rollback_Cmd7.
Action ended 15:39:58: CA_RegisterMceApp_Rollback_Cmd7. Return value 1.
Action start 15:39:58: InstallValidate.
Action ended 15:39:58: InstallValidate. Return value 1.
Action start 15:39:58: RemoveExistingProducts.
Action ended 15:39:58: RemoveExistingProducts. Return value 1.
Action start 15:39:58: SaveInstallLocation.
Action ended 15:39:58: SaveInstallLocation. Return value 1.
Action start 15:39:58: InstallInitialize.
Action ended 15:39:58: InstallInitialize. Return value 1.
Action start 15:39:58: ProcessComponents.
Action ended 15:39:58: ProcessComponents. Return value 1.
Action start 15:39:58: MsiUnpublishAssemblies.
Action ended 15:39:58: MsiUnpublishAssemblies. Return value 1.
Action start 15:39:58: UnpublishFeatures.
Action ended 15:39:58: UnpublishFeatures. Return value 1.
Action start 15:39:58: SchedSecureObjectsRollback.
Action start 15:39:58: ExecSecureObjectsRollback.
Action ended 15:39:58: ExecSecureObjectsRollback. Return value 1.
Action start 15:39:58: ExecSecureObjectsRollback.
Action ended 15:39:58: ExecSecureObjectsRollback. Return value 1.
Action ended 15:39:58: SchedSecureObjectsRollback. Return value 1.
Action start 15:39:58: RemoveRegistryValues.
Action ended 15:39:58: RemoveRegistryValues. Return value 1.
Action start 15:39:58: RemoveShortcuts.
Action ended 15:39:58: RemoveShortcuts. Return value 1.
Action start 15:39:58: RemoveFiles.
Action ended 15:39:58: RemoveFiles. Return value 1.
Action start 15:39:58: WixSchedInternetShortcuts.
WixSchedInternetShortcuts:  Adding folder 'ApplicationProgramsFolder', component 'DefaultShortcuts' to the CreateFolder table
WixSchedInternetShortcuts:  Adding folder 'ApplicationHelpAndSupportFolder', component 'DefaultShortcuts' to the CreateFolder table
WixSchedInternetShortcuts:  Error 0x8007000d: failed to add temporary row, dberr: 1, err: Directory_
WixSchedInternetShortcuts:  Folder 'ApplicationHelpAndSupportFolder' already exists in the CreateFolder table; the above error is harmless
Action ended 15:39:58: WixSchedInternetShortcuts. Return value 1.
Action start 15:39:58: RemoveFolders.
Action ended 15:39:58: RemoveFolders. Return value 1.
Action start 15:39:58: CreateFolders.
Action ended 15:39:58: CreateFolders. Return value 1.
Action start 15:39:58: InstallFiles.
Action ended 15:39:58: InstallFiles. Return value 1.
Action start 15:39:58: CA_RegisterMceApp_Rollback.
Action ended 15:39:58: CA_RegisterMceApp_Rollback. Return value 1.
Action start 15:39:58: CA_RegisterMceApp_Unregister_Install.
Action ended 15:39:58: CA_RegisterMceApp_Unregister_Install. Return value 1.
Action start 15:39:58: CA_RegisterMceApp_Register.
Action ended 15:39:58: CA_RegisterMceApp_Register. Return value 1.
Action start 15:39:58: CreateShortcuts.
Action ended 15:39:58: CreateShortcuts. Return value 1.
Action start 15:39:58: WixRollbackInternetShortcuts.
Action ended 15:39:58: WixRollbackInternetShortcuts. Return value 1.
Action start 15:39:58: WixCreateInternetShortcuts.
Action ended 15:39:58: WixCreateInternetShortcuts. Return value 1.
Action start 15:39:58: WriteRegistryValues.
Action ended 15:39:58: WriteRegistryValues. Return value 1.
Action start 15:39:58: InstallServices.
Action ended 15:39:58: InstallServices. Return value 1.
Action start 15:39:58: SchedSecureObjects.
Action start 15:39:58: ExecSecureObjects.
Action ended 15:39:58: ExecSecureObjects. Return value 1.
Action ended 15:39:58: SchedSecureObjects. Return value 1.
Action start 15:39:58: RegisterUser.
Action ended 15:39:58: RegisterUser. Return value 1.
Action start 15:39:58: RegisterProduct.
Action ended 15:39:58: RegisterProduct. Return value 1.
Action start 15:39:58: MsiPublishAssemblies.
Action ended 15:39:58: MsiPublishAssemblies. Return value 1.
Action start 15:39:58: PublishFeatures.
Action ended 15:39:58: PublishFeatures. Return value 1.
Action start 15:39:58: PublishProduct.
Action ended 15:39:58: PublishProduct. Return value 1.
Action start 15:39:58: InstallFinalize.
CAQuietExec:  Exception occurred: The specified application is not registered
CAQuietExec:  
Failed
CAQuietExec:  Error 0x80070001: Command line returned an error.
CAQuietExec:  Error 0x80070001: CAQuietExec Failed
CustomAction CA_RegisterMceApp_Unregister_Install returned actual error code 1603 but will be translated to success due to continue marking
CAQuietExec:  
Success
WixCreateInternetShortcuts:  Creating IUniformResourceLocatorW shortcut 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Media Browser\Emby Official Website.url' target 'http://emby.media'
WixCreateInternetShortcuts:  Creating IUniformResourceLocatorW shortcut 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Media Browser\Help and Support\Emby Community.url' target 'http://emby.media/community'
Action ended 15:40:01: InstallFinalize. Return value 1.
Action start 15:40:01: CA_Migrate.
Action ended 15:40:06: CA_Migrate. Return value 1.
Action ended 15:40:06: INSTALL. Return value 1.
MSI (s) (70:94) [15:40:06:146]: Product: Emby for WMC -- Installation completed successfully.

MSI (s) (70:94) [15:40:06:146]: Windows Installer installed the product. Product Name: Emby for WMC. Product Version: 3.0.307.0. Product Language: 1033. Manufacturer: Emby Media. Installation success or error status: 0.

=== Logging stopped: 2/12/2017  15:40:06 ===
 

[ebr 14897]

 

 

when I open Emby WMC I get the standard green Windows WMC screens

 

I don't know what that is but it is starting to sound like a graphics driver issue.

[thewallace 5]

I think I figured it out but I'm not sure how to fix it.

 

The logs show that Emby WMC is trying to access http://192.168.0.100...n,1,Application and failing.

 

This is because 192.168.0.100 doesn't exist on my network. My PC has a reservation of 192.168.0.105.

 

So how do I change Emby WMC/Server to access 0.105 instead of 0.100? I can't find where to configure that anywhere. 

[thewallace 5]

I changes the static IP of the pc to .0.100. Everything works now. Weird, wonder why Server did'nt dynamically change the IP like its supposed to.

[Luke 36991]

hi @@thewallace, what you mean server change IP? If you mean Emby Server, Emby Server does not change your Ip Address. Does this help? Let us know. thanks !