oohkarma 0 Posted February 12, 2017 Share Posted February 12, 2017 Hello, I need help When I try to play a video with the android app (not via chromecast but direct on phone), I have a error : "Playback error : There was an error processing the request. Please try again later." I got no problem with chromecast or webapp ... What I missing ? Thanks. 938f1c32-8d93-4daf-978d-c3d2cabf1996.log ffmpeg-transcode-14f3c30e-c1be-4431-9cb5-d990ab882586.txt server-63622520435.txt Link to comment Share on other sites More sharing options...
Luke 37051 Posted February 12, 2017 Share Posted February 12, 2017 Hi, if you don't mind, please try the open beta and let me know how it compares: https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/ Thanks ! Link to comment Share on other sites More sharing options...
oohkarma 0 Posted February 12, 2017 Author Share Posted February 12, 2017 Hi, I will test, with apk version 2.8.64.I have not exactly the same but very similar. When I launch play, I have the black screen player (Screenshot_20170212-234224.png) and after some second the black screen only during the transcription of the video. When the encoding finish i go to the select episode screen (Screenshot_20170212-234804.png) without action or error message. Thanks for quick reply ! 3e3937ea-a202-4685-90e8-62d1d89169e0.log ffmpeg-transcode-3335109f-bdb4-4467-b320-1f297d660f8a.txt server-63622538851.txt Link to comment Share on other sites More sharing options...
Luke 37051 Posted February 13, 2017 Share Posted February 13, 2017 @@oohkarma, can you try again on 2.8.65? thanks ! Link to comment Share on other sites More sharing options...
oohkarma 0 Posted February 14, 2017 Author Share Posted February 14, 2017 Hello, I test with apk 2.8.65 and have the same issue like the 2.8.64.I have the 'play' screen during encoding file, when the encoding finish I will go automatically to the previous screen. Thanks ! 4272a16e-4634-47a6-8126-22ddfab044e0.log ffmpeg-transcode-32ba8793-6471-4eca-934a-9a3ccc4f7dbb.txt server-63622654095.txt Link to comment Share on other sites More sharing options...
Luke 37051 Posted February 14, 2017 Share Posted February 14, 2017 Just that video or with other videos too? Can you supply a sample avi for testing? thanks ! Link to comment Share on other sites More sharing options...
oohkarma 0 Posted February 14, 2017 Author Share Posted February 14, 2017 Hello, I will make more test and this problem is only when the transcode is use .... (really sorry, not see before) Example of file not working : https://drive.google.com/open?id=0B-ikakcbmjUtM2dPbExEZnhMV0k I will test this file and attach log (ko_avi_1_*) > have the problem I will test with copy the mkf file generate by ffmpeg (succes_recoding_mkv_1_*) > not have the problem Thanks ! ko_avi_1_server-63622701688.txt ko_avi_1_ffmpeg-transcode-19a82ca3-ae20-4102-99b1-d6bdb5331d11.txt ko_avi_1_a1182dd7-8d77-412e-a10d-e87301093ac3.log success_recoding_mkv_1_server-63622702336.txt success_recoding_mkv_1_87d1ac7e-d8cf-47de-8396-000ed180bd20.log Link to comment Share on other sites More sharing options...
Solution Luke 37051 Posted February 16, 2017 Solution Share Posted February 16, 2017 @@oohkarma. this file is playing just fine for me. after reviewing your logs again, the issue is the lack of media information in the emby database. Try opening up the video in the emby web app, then on the detail screen click the 3-dot menu, then click the Refresh button. Give it a few seconds then refresh the page. Notice this will populate media information at the bottom of the page. Then try again from android. 1 Link to comment Share on other sites More sharing options...
oohkarma 0 Posted February 16, 2017 Author Share Posted February 16, 2017 Hello, You've got right !After refresh, I don't have any problem ! Thank a lot Link to comment Share on other sites More sharing options...
Luke 37051 Posted February 16, 2017 Share Posted February 16, 2017 Thanks for the report. Link to comment Share on other sites More sharing options...
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