mathandhive 0 Posted February 11, 2017 Share Posted February 11, 2017 Im havig a few issues with the amazon firestick, i pin the device up emby loads, circle appears then its black screen. I created a new user thinking maybe all the devices were clashing names or over to many, but it carried on on the new user.. Ivw hunted through the forums here and i can only see this happening a while back on windows app not the amazon sticks. Ive added guest user, That helps for a few hours then the situation reared its head again, Maybe a noob thing to ask, but is it possible to pin someone on the second user account on the home users? instead of the original one? im really starting to think its the amount of devices on the user Any help would be great, thanks Link to comment Share on other sites More sharing options...
ebr 14862 Posted February 11, 2017 Share Posted February 11, 2017 When you say "pin the device" do you mean you are using Emby Connect and guest accounts? Have you tried a manual connection without Connect? Any different behavior? You also said it works sometimes? Is the device remote from the server? What kind of internet connection? Link to comment Share on other sites More sharing options...
mathandhive 0 Posted February 11, 2017 Author Share Posted February 11, 2017 hi ebr, pinning a device to my main user, using emby connect, when a device is pinned to a guest account also it works then if u go back to launch emby say an hour later, it no longer does. the server is hosted, ive tested a few of my facebook friends as well and its the same, manual connection worked then same , stops working and freezes or goes black screen. does my user have a device limit? could this be causing the issue? rokua and a now tv box work fine, as does my xbox one (even though it keeps promting fro premier that i already own) Link to comment Share on other sites More sharing options...
ebr 14862 Posted February 11, 2017 Share Posted February 11, 2017 When you are finished with whatever you are doing in Emby when it works the first time, what, exactly, do you do to shut it down? Link to comment Share on other sites More sharing options...
mathandhive 0 Posted February 11, 2017 Author Share Posted February 11, 2017 It's powered by the USB of my tv, so goes off with tv if i turn tv off, Link to comment Share on other sites More sharing options...
ebr 14862 Posted February 11, 2017 Share Posted February 11, 2017 I think the USB port is still powered even when you turn your TV "off" but it is definitely recommended that you use the separate power adapter with the Fire Stick. However, that shouldn't be the issue. Do you do anything in Emby before turning off the TV or do you just leave it sitting where ever you were? Link to comment Share on other sites More sharing options...
mathandhive 0 Posted February 12, 2017 Author Share Posted February 12, 2017 just as was bud, got a fresh stick, just freshly downloaded emby first time pin connected via emby coonect and still black screen Link to comment Share on other sites More sharing options...
ebr 14862 Posted February 12, 2017 Share Posted February 12, 2017 As a test, can you try backing all the way out of Emby before powering off and just see if that makes a difference? Thanks. Link to comment Share on other sites More sharing options...
mathandhive 0 Posted February 12, 2017 Author Share Posted February 12, 2017 seems after doing some testing, when the server is busy on the user inc guest user with a few devices on, it does it... but not on rokus/now tv or xbox one... ive got a lot of friends and family using the server, its a paid for dedicated 2xE5-2680v4 - 512GB - SoftRaid 2x4TB, so power isnt an issue i wouldnt think lol... Link to comment Share on other sites More sharing options...
Luke 36887 Posted February 13, 2017 Share Posted February 13, 2017 @, so you're saying it doesn't always happen? Link to comment Share on other sites More sharing options...
mathandhive 0 Posted February 13, 2017 Author Share Posted February 13, 2017 hi luke, only when a few of us are on at the same time, at first i thought it was down to ffmpeg crashing the server with high cpu usage when using an m3u file, but then i looked back and seen how stupid that sounded lol.. say if 10 are on its ok and they load up perfect but if my pals are on and then my family and kids it just blacks out . ive tried sharing the server to there own users to see if that worked better, it did for a day or two, then it happended again, Link to comment Share on other sites More sharing options...
Luke 36887 Posted February 13, 2017 Share Posted February 13, 2017 I would suggest submitting an in-app log so that @@ebr can review. you can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
ebr 14862 Posted February 25, 2017 Share Posted February 25, 2017 If you guys are on the beta path, you can try using 1.3.21 which should be up in the next 12 hours or so. If you aren't on beta, don't worry about it as I will probably release publicly shortly after the beta is live and you can try then. Thanks. Link to comment Share on other sites More sharing options...
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