Koleckai Silvestri 1150 Posted January 14, 2017 Share Posted January 14, 2017 This video doesn't play in the new beta. It does play in the Web Client, current Roku App, and the Blue Neon App. When I select this video and press either play or resume in the new beta, nothing happens. Other videos do play. Link to comment Share on other sites More sharing options...
ebr 14904 Posted January 14, 2017 Share Posted January 14, 2017 Is an ffmpeg log created? Link to comment Share on other sites More sharing options...
Koleckai Silvestri 1150 Posted January 15, 2017 Author Share Posted January 15, 2017 The request doesn't appear to be sent to the server. Selecting either Resume or Play doesn't appear to do anything. Will check again but I suspect there is no log. Link to comment Share on other sites More sharing options...
ebr 14904 Posted January 15, 2017 Share Posted January 15, 2017 What sound does the unit make when you click on it? Is it the "badink" that you get when you click on something that works or the "boink" that you get when you do something that does nothing? Can you provide the sample file? Link to comment Share on other sites More sharing options...
Koleckai Silvestri 1150 Posted January 17, 2017 Author Share Posted January 17, 2017 When selecting the button, it plays the normal select sound. It doesn't do anything after that. Will upload the video to OneDrive and send you a private link. Link to comment Share on other sites More sharing options...
Solution ebr 14904 Posted January 18, 2017 Solution Share Posted January 18, 2017 The sample you provided played fine for me. Have you tried with the latest version of the app? If it still doesn't work, try refreshing the item in the web app. 1 Link to comment Share on other sites More sharing options...
pclausen 41 Posted January 18, 2017 Share Posted January 18, 2017 What's the process for upgrading to the latest version of the app? Log into my.roku.com and install the private channel on top of the already installed one, then reboot the Roku? Link to comment Share on other sites More sharing options...
ebr 14904 Posted January 18, 2017 Share Posted January 18, 2017 Just do a system check for updates. Link to comment Share on other sites More sharing options...
Koleckai Silvestri 1150 Posted January 18, 2017 Author Share Posted January 18, 2017 Ran the system update to make sure the app was at the latest version and the video does play now. Link to comment Share on other sites More sharing options...
ebr 14904 Posted January 18, 2017 Share Posted January 18, 2017 Thanks for confirming. I think you were stuck on a really old version somehow. Link to comment Share on other sites More sharing options...
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