Fieperskaivu 1 Posted October 7, 2016 Share Posted October 7, 2016 Good morning, I've been having issues with Emby for at least a month or two now. Originally my problem was only that certain TV shows with a large number of seasons would either take a very long time to retrieve the seasons, or on some devices (DLNA, Android, Windows App) it would never display at all. This seemed to be a common issue and I was responding on and following a thread about it, but I'm told that it was resolved while my issue never changed. It has only gotten worse, as now Emby is slow to retrieve data for nearly everything, and sometimes will hang and crash the server while doing so, forcing me to restart it. I am currently running 3.0.7300.0 on a QNAP 269L NAS. It has been running Emby Server for months, maybe over a year, perfectly and I've been very happy with it until this issue. I did not report it sooner as I just kept updating and hoping one patch would resolve it, but that has not been the case. I've tested and there are no performance issues or problems with the NAS itself, only Emby has this issue. I've attached logs, if you need different logs let me know, I just grabbed the latest server logs. Let me know if you need anything else, hopefully this is something that can be resolved as I've been a huge fan of Emby for years now and would love to get it running smoothly again. Thanks, Steve emby server log.txt Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 7, 2016 Share Posted October 7, 2016 Thanks, it's being looked into. Link to comment Share on other sites More sharing options...
Fieperskaivu 1 Posted October 21, 2016 Author Share Posted October 21, 2016 Thanks, it's being looked into. Thanks for your help, any update on this? I haven't moved to 3.8300.0 yet in case you need any tests in 3.7300.0, but as I said I've been experiencing this through the last 5 versions at least. Let me know if you need any additional logs or direct testing of anything, it is sometimes crashing multiple times a day. Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 21, 2016 Share Posted October 21, 2016 I would suggest trying 3.0.8300. If the issue persists, please provide a server log from that. Thanks ! Link to comment Share on other sites More sharing options...
Fieperskaivu 1 Posted October 25, 2016 Author Share Posted October 25, 2016 I would suggest trying 3.0.8300. If the issue persists, please provide a server log from that. Th Ok, I've updated to 3.0.8300, same issue persists. Here are two sets of logs, one where it ran most of the day and then failed + the log for the unhandled exception. Then the log from when I restarted it, began watching a show, and it failed mid show. It provided an identical unhandled exception log, so I only attached the one. emby server log day run ending 1105pm.txt ffmpeg-transcode log 146am.txt unhandled exception 1105pm and 146am.txt emby server log 146am.txt Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 28, 2016 Share Posted October 28, 2016 I would suggest bumping up to mono 4.4.2. I think that will resolve the unhandled exception and we have also seen improved performance with it. Link to comment Share on other sites More sharing options...
Fieperskaivu 1 Posted November 11, 2016 Author Share Posted November 11, 2016 I would suggest bumping up to mono 4.4.2. I think that will resolve the unhandled exception and we have also seen improved performance with it. Good morning, I did as suggested and am getting the exact same issues unfortunately. Is there a best method for me to do a clean install and start from scratch? Obviously not ideal, but Emby was running perfectly 24/7 for nearly a year and now the past 3-4 months I can't even get it to run for a full day, and even then it's laggy and doesn't ever retrieve certain content. I've included logs again, but if there is a best practice for me to just wipe it and start over and you think that would be a good idea let me know. Just want it working how it used to. Thanks unhandled exception 1045pm 10-11-16.txt server log 1045pm 10-11-16.txt server log 936am 11-11-16.txt Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 11, 2016 Share Posted November 11, 2016 Please try updating to 3.0.8500 and let us know if that resolves the crashing issues. Thanks ! Link to comment Share on other sites More sharing options...
Fieperskaivu 1 Posted November 16, 2016 Author Share Posted November 16, 2016 (edited) Good evening, Updated and restarted the NAS, worked a bit longer this time, but still could not retrieve certain shows and everything still slow. Crashed tonight while in use over DLNA. Logs attached. Thanks for your help looking into this. unhandled exception 944pm 11-15-16.txt server log 944pm 11-15-16.txt ffmpeg transcode 958pm 11-15-16.txt server log 958am 11-15-16.txt Edited November 16, 2016 by Fieperskaivu Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 17, 2016 Share Posted November 17, 2016 Thanks, I would try again with the next release of Emby Server. The crash will definitely be resolved and it should perform better as well. Thanks. Link to comment Share on other sites More sharing options...
Fieperskaivu 1 Posted December 22, 2016 Author Share Posted December 22, 2016 Hi Luke, 3.1 is great and the crashing seems to be resolved. Things are much faster. Thanks to you and the team for all the hard work. Still have an issue with shows that have a lot of seasons (especially the Simpsons) that never used to be an issue. On DLNA it still never retrieves at all unfortunately. On other apps it does, but still takes up to a minute or two. Not sure if there's anything that can be done? It never used to do this, was instant. If I try to retrieve the seasons and it times out would that show up on any log I can provide? Not as major and issue and I'm very happy that Emby is reliably working great for everything else, just like it always did =). Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 22, 2016 Share Posted December 22, 2016 Yes that is the last major area where we still need to improve performance a little more, and we will in upcoming releases. thanks. Link to comment Share on other sites More sharing options...
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