oxidius 0 Posted September 23, 2016 Share Posted September 23, 2016 Hey guys,Since the tvos update I've been experiencing some problems, I saw people talking about the 'goes black and locks up' issue and the login issue.I'm also experiencing since a few days videos exiting before the end. I think it's around the time when the pop-up for the next video should appear. The video stops, but emby is still ok I can watch other things without problem.It's not a huge problem, I just wanted to know if I was alone with that problem.Thanks to devs for being so responsive cheers (and sorry for my english ) Link to comment Share on other sites More sharing options...
mgworek 121 Posted September 23, 2016 Share Posted September 23, 2016 I've had the same problem but its been happening for awhile and its not all the time. I reported it while back. I think I even tested it on the web client and had the same problem so it wasn't really an apple tv problem, in my case. It happened to me last night, if i could remember which show it was I will try to reproduce it on the web client. Link to comment Share on other sites More sharing options...
mgworek 121 Posted September 23, 2016 Share Posted September 23, 2016 ok the episode played fine on the web client. Link to comment Share on other sites More sharing options...
ebr 14910 Posted September 23, 2016 Share Posted September 23, 2016 This issue is most likely the one with converting items on the fly and delivering via HLS using stream copy. Not sure if any browsers are still using HLS streaming but Apple TV does. It will also not always be consistently reproduce-able and can be impacted by any seeking you may do during playback. The bottom line is that ensuring this never happens would require us to cause a much heavier load on the server all the time when playing back your content and it is a fairly rare situation and, even when it does happen, sometimes only affects end credits. So, at this point, we are living with the lessor evil of allowing it to happen in those cases. Link to comment Share on other sites More sharing options...
Luke 37057 Posted September 23, 2016 Share Posted September 23, 2016 To be more specific, we can fix it with a full video transcode but we know that most of you would like to avoid that. Link to comment Share on other sites More sharing options...
trmentry 0 Posted September 26, 2016 Share Posted September 26, 2016 I'm not sure what I'm running into is the same issue or not. But lately, watching a movie (sometime an episode of tv) the video will stop and act like it's buffering .. little twirly thing by the timestamp on bottom. But will never cache anything or restart.. just sits there. if I stop the video and restart... get about 1-2 min of fine playbakc... and repeat above. but this is not near the end or in the credits. it happens at random times in the video. sometimes early on, sometimes not. however playback in VLC works with out a hitch on the same video files. So seems to be Emby Client on the ATV that is the issue. Any ideas? Link to comment Share on other sites More sharing options...
trmentry 0 Posted September 26, 2016 Share Posted September 26, 2016 To be more specific, we can fix it with a full video transcode but we know that most of you would like to avoid that. is there a way to enable this for those of us that would liek to try it and see if it helps? Link to comment Share on other sites More sharing options...
Luke 37057 Posted September 26, 2016 Share Posted September 26, 2016 is there a way to enable this for those of us that would liek to try it and see if it helps? Lower the in-app bitrate setting to a value that is lower than your file. But we recommend leaving the setting on Auto. Link to comment Share on other sites More sharing options...
ebr 14910 Posted September 26, 2016 Share Posted September 26, 2016 I'm not sure what I'm running into is the same issue or not. But lately, watching a movie (sometime an episode of tv) the video will stop and act like it's buffering .. little twirly thing by the timestamp on bottom. But will never cache anything or restart.. just sits there. if I stop the video and restart... get about 1-2 min of fine playbakc... and repeat above. but this is not near the end or in the credits. it happens at random times in the video. sometimes early on, sometimes not. however playback in VLC works with out a hitch on the same video files. So seems to be Emby Client on the ATV that is the issue. Any ideas? This would not be the same issue. VLC is not using the Apple TV player so that is not really comparing the same things. Please open a new topic with specifics on this situation - including the media info from the item in question. Thanks. How to Report a Problem Link to comment Share on other sites More sharing options...
oxidius 0 Posted October 25, 2016 Author Share Posted October 25, 2016 I disabled auto play and it's fine now.It's a good alternative for me, I did not want to force encode.Thanks Link to comment Share on other sites More sharing options...
Luke 37057 Posted October 25, 2016 Share Posted October 25, 2016 Thanks for reporting back. Link to comment Share on other sites More sharing options...
iainsheppard 5 Posted November 13, 2016 Share Posted November 13, 2016 Hi Guys,i tried to turn off autoplay with no luck, is there another work around or fix? I am running the latest stable release and a supporter of emby since way back. Its really a pain with TV shows are pretty much 80% of them fail to play last portion through my Apple TV. Encoding is no issues as its running on a VM with E5-2680 v4 and little load by other vms. Cheers Iain Link to comment Share on other sites More sharing options...
ebr 14910 Posted November 13, 2016 Share Posted November 13, 2016 The auto play setting is a red herring. This issue is not related to that at all. We are working on ways with both the server and app to try to make this work better. The technical explanation for why it happens is long-winded. Link to comment Share on other sites More sharing options...
iainsheppard 5 Posted November 13, 2016 Share Posted November 13, 2016 thanks EBR so is there anyway to fix it? as others have said its at random with episodes if they work or not. Link to comment Share on other sites More sharing options...
Luke 37057 Posted November 13, 2016 Share Posted November 13, 2016 We are working on ways with both the server and app to try to make this work better and hope to resolve it in future releases. Link to comment Share on other sites More sharing options...
iainsheppard 5 Posted November 13, 2016 Share Posted November 13, 2016 thanks Luke, so will I need to run beta releases to get this? Link to comment Share on other sites More sharing options...
onyxblack 1 Posted December 16, 2016 Share Posted December 16, 2016 Curious if there is any update on this? been ~ a month since the last post. Hope you have a great day! Link to comment Share on other sites More sharing options...
vegas007 0 Posted January 20, 2017 Share Posted January 20, 2017 Hi. Long time Plex user who has been having issues with their Apple TV app. Tried about Emby and loved it. However this is the main issue I am having with the app preventing me from fully converting. Hopefully this will be fixed in future releases. Thanks for the hard work! Link to comment Share on other sites More sharing options...
Luke 37057 Posted January 20, 2017 Share Posted January 20, 2017 Hi, welcome, and thanks. We are looking into it. Link to comment Share on other sites More sharing options...
bentoscano 0 Posted January 20, 2017 Share Posted January 20, 2017 Hi all, perhaps an unusual one which I can't find an answer for with a search which could be due to the unusual manner in which this may be described. I will first note that I am using Emby on both my iPhone and Apple TV. Basically, when watching some episodes, they will stop approximately 5 minutes before the end of the episode (and then, if auto-play is on, move to the next episode). I have also experienced this with movies. Upon going back to watch the remainder of that episode, it will play maybe 20 or 30 seconds longer than the first time before again 'finishing'. In case I am not explaining this very well, this is a timeline of what occurs:Upon first watch (40 minute episode)* 0-35 minutes: no issues* Approximately 35 minutes: episode stops playingUpon second watch (same episode)* Skip forward to 35 minute mark: no issues* Approximately 35m30s: episode stops playing I have attached logs. All help welcome and will answer any questions! logs.zip Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 20, 2017 Share Posted January 20, 2017 Hi. See here: Video playback stops before end of videos Link to comment Share on other sites More sharing options...
bentoscano 0 Posted January 20, 2017 Share Posted January 20, 2017 Hi. See here: Video playback stops before end of videos Thank you and apologies I missed this in searching! Feel free to lock this thread. Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 20, 2017 Share Posted January 20, 2017 No problem. There's lots of stuff out here . Link to comment Share on other sites More sharing options...
bentoscano 0 Posted January 20, 2017 Share Posted January 20, 2017 Also having this issue which is quite annoying especially for TV shows as the credits are not there to be cut out. Although I posted another thread here I thought I'd add to this for visibility! Hopefully this is something that can be fixed as soon as possible and I am more than happy to assist where required Link to comment Share on other sites More sharing options...
Luke 37057 Posted January 22, 2017 Share Posted January 22, 2017 @@bentoscano can you provide a sample video that exhibits this issue? thanks ! Link to comment Share on other sites More sharing options...
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