Emby Server crash within every hour

[Praefervidus 0]

Hello,

 

I used the last version of Emby and it was working well. Then I updated to the new version. Since this update, I have only problems, such as:

- Maximumly the server works for one hour and then crash, though I don't do any work on it, nor scan new libraries. the crash comes with a long text page, indicating that many files are opened.

- Sometimes, though I do "save" my updates within a movie/song/TV Show, the server does not save them.

- When I click on "movies", it shows a circle of colours and then crashes.

 

When the server crashes, I cannot open it again. I have to restart the mac. This is really bad.

 

After that I read many threads and decided to delete the new version and install the old one. So I went through the following steps:

- Delete "emby.server.mac.app" from the Application.

When I looked for a folder called: "config" I did not find one, nor I found the folder "mediabrowser".

- Then I installed the older version was working. I was really surprised that the media folders and movies were there on the web page. it seems that there is a database hidden.

 

The older version is showing the same problems as above.

 

How can I uninstall clean, including the database?

 

 

Thanks in advance for your cooperation.

Edited July 20, 2016 by Praefervidus

[Sven 136]

Can you please upload some logs?

See my signature for a how-to

[Luke 36991]

Hi,

Can you please try this version?

 

https://github.com/MediaBrowser/Emby.Releases/raw/master/Server/Emby.Server.Mac.pkg

 

Once installed the version will be 3.0.5990. Please let me know if you see a better result. Thanks!

[Praefervidus 0]

Hello,

 

down you see what happens after scanning a library finished and I tried to access the library:

-------------

 

Response Status Error Code IOException Message Too many open files Stack Trace [GetDashboardResource: 7/22/2016 7:47:36 AM]: [REQUEST: {ResourceName:login.html}] System.IO.IOException: Too many open files at System.IO.FileStream..ctor (System.String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean anonymous, FileOptions options) <0x53d3750 + 0x006f7> in <filename unknown>:0 at System.IO.FileStream..ctor (System.String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, System.String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) <0xd2b88b8 + 0x00043> in <filename unknown>:0 at (wrapper remoting-invoke-with-check) System.IO.FileStream:.ctor (string,System.IO.FileMode,System.IO.FileAccess,System.IO.FileShare,int,System.IO.FileOptions,string,bool,bool,bool) at System.IO.StreamReader..ctor (System.String path, System.Text.Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost) <0xd2b8610 + 0x000db> in <filename unknown>:0 at System.IO.StreamReader..ctor (System.String path, System.Text.Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize) <0xd2b85c8 + 0x00037> in <filename unknown>:0 at System.IO.StreamReader..ctor (System.String path, Boolean detectEncodingFromByteOrderMarks) <0xd2b8578 + 0x0003b> in <filename unknown>:0 at System.IO.StreamReader..ctor (System.String path) <0xd2b8548 + 0x0001f> in <filename unknown>:0 at (wrapper remoting-invoke-with-check) System.IO.StreamReader:.ctor (string) at System.IO.File.ReadAllText (System.String path) <0x14be0880 + 0x0002f> in <filename unknown>:0 at MediaBrowser.WebDashboard.Api.PackageCreator+<ModifyHtml>c__async3.MoveNext () <0x15fac2e8 + 0x004cb> in <filename unknown>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x17dff3c0 + 0x0002b> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x17dff1d0 + 0x000bb> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x17dff130 + 0x00083> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0xd2b5fe0 + 0x00033> in <filename unknown>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0xd2df3c0 + 0x00017> in <filename unknown>:0 at MediaBrowser.WebDashboard.Api.PackageCreator+<GetResource>c__async0.MoveNext () <0x15f97168 + 0x003db> in <filename unknown>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x17dff3c0 + 0x0002b> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x17dff1d0 + 0x000bb> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x17dff130 + 0x00083> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0xd2b5fe0 + 0x00033> in <filename unknown>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0xd2df3c0 + 0x00017> in <filename unknown>:0 at MediaBrowser.Server.Implementations.HttpServer.HttpResultFactory+<GetStaticResult>c__async1.MoveNext () <0x15f94bc0 + 0x0073f> in <filename unknown>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x17dff3c0 + 0x0002b> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x17dff1d0 + 0x000bb> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x17dff130 + 0x00083> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0xd2b5fe0 + 0x00033> in <filename unknown>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0xd2df3c0 + 0x00017> in <filename unknown>:0 at MediaBrowser.Server.Implementations.HttpServer.HttpResultFactory+<GetStaticResult>c__async0.MoveNext () <0x15f90100 + 0x00587> in <filename unknown>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x17dff3c0 + 0x0002b> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x17dff1d0 + 0x000bb> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x17dff130 + 0x00083> in <filename unknown>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0xd2b5fe0 + 0x00033> in <filename unknown>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0xd2df3c0 + 0x00017> in <filename unknown>:0 at MediaBrowser.WebDashboard.Api.DashboardService+<Get>c__async0.MoveNext () <0x15f8ca50 + 0x00aeb> in <filename unknown>:0  Errors

[Praefervidus 0]

Hi,

Can you please try this version?

 

https://github.com/MediaBrowser/Emby.Releases/raw/master/Server/Emby.Server.Mac.pkg

 

Once installed the version will be 3.0.5990. Please let me know if you see a better result. Thanks!

Should I delete also the "emby-server" folder under ".config" oder keep it?

[Praefervidus 0]

Hello,

 

I just installed the version you mentioned above keeping the "emby-server" folder.

I added a new library and the scan started automatically. I noticed the scanning on "dashboard". The scan percent went to "72.1%" then changed to "67.2" then the scan ended.

 

When I wanted to see the new library content by clicking first on "Home". The page started loading "coloured circles" and hanged on.

After 5 minutes where nothing happened, I refreshed the page. When I did this, a log-on screen appeared. When I clicked on "log-on", the following error message showed up:

-----

"Connection Failure

 

We're unable to connect to the selected server right now. Please ensure it is running and try again."

-----

 

Now I could not log-on the server.

I clicked then on emby icon "browse library", a blank screen showed up with not contents.

 

I waited another five minutes and tried again. The app crashed.

 

I started the app again and I found the following error in notifications:

---

Scan media library failed.

11 minutes ago

unknown error No transaction is active on this connection

----

 

Another thing I noticed, though I have in movie file the complete metadata, the actor did not appear at all in section "people". So it seems that emby server does not read the movie metadata. Correct?

[Luke 36991]

Hi, can you startup the server, and grab the last couple emby server logs, under server dashboard -> logs .Then attach them here? thanks.

[El Gordito 0]

I am getting essentially the same error.  I get to my TV section then I get tons of these:

 

2016-07-25 17:45:07.0769 Error App: Error in ffprobe

*** Error Report ***

Version: 3.0.6000.0

Command line: /Applications/Emby.Server.Mac.app/Contents/MonoBundle/Emby.Server.Mac.exe

Operating system: Unix 14.5.0.0

Processor count: 8

64-Bit OS: False

64-Bit Process: False

Program data path: /Users/<user>/.config/emby-server

Mono: 4.4.1 (mono-4.4.0-branch-c7sr0/4747417)

Application Path: /Applications/Emby.Server.Mac.app/Contents/MonoBundle/Emby.Server.Mac.exe

Too many open files

System.IO.IOException

 at System.Diagnostics.Process.CreatePipe (System.IntPtr& read, System.IntPtr& write, Boolean writeDirection) <0x158c5c60 + 0x0018f> in <filename unknown>:0 

 at System.Diagnostics.Process.Start_noshell (System.Diagnostics.ProcessStartInfo startInfo, System.Diagnostics.Process process) <0x158c4ed8 + 0x0021b> in <filename unknown>:0 

--- End of stack trace from previous location where exception was thrown ---

 at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x189852b8 + 0x0002b> in <filename unknown>:0 

 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x189850c8 + 0x000bb> in <filename unknown>:0 

 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x18985028 + 0x00083> in <filename unknown>:0 

 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0xb466d60 + 0x00033> in <filename unknown>:0 

 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0xb9e41a0 + 0x00017> in <filename unknown>:0 

 at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo+<GetMediaInfo>c__async1.MoveNext () <0x188b02e0 + 0x00513> in <filename unknown>:0 

--- End of stack trace from previous location where exception was thrown ---

 at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x189852b8 + 0x0002b> in <filename unknown>:0 

 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x189850c8 + 0x000bb> in <filename unknown>:0 

 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x18985028 + 0x00083> in <filename unknown>:0 

 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0xb466d60 + 0x00033> in <filename unknown>:0 

 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0xb9e41a0 + 0x00017> in <filename unknown>:0 

 at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo+<ProbeVideo>c__async0`1[T].MoveNext () <0x188af080 + 0x0095b> in <filename unknown>:0 

--- End of stack trace from previous location where exception was thrown ---

 at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x189852b8 + 0x0002b> in <filename unknown>:0 

 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x189850c8 + 0x000bb> in <filename unknown>:0 

 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x18985028 + 0x00083> in <filename unknown>:0 

 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0xb466d60 + 0x00033> in <filename unknown>:0 

 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x15abb4a0 + 0x00013> in <filename unknown>:0 

 at MediaBrowser.Providers.Manager.MetadataService`2+<RunCustomProvider>c__async7[TItemType,TIdType].MoveNext () <0x188ae3e8 + 0x0026b> in <filename unknown>:0 

 

 

I just installed the version Luke linked to and still the same problem.  MB becomes unresponsive and I finally have to kill it. Funny note; If I remove my TV section all works fine...

 

I start the server, go to library, then start the scan. It gets to about 72% then becomes unresponsive.

 

Thanks for any help. :-)

server-63605066386.txt

Edited July 26, 2016 by El Gordito

[Luke 36991]

Thanks, were looking into it.

[El Gordito 0]

Don't know if this related yet, but my QNAP Emby server is now stoping/locking up every morning.  I just recently upgraded to 3.0.5985.0. from 3.0.5930.0.

 

 Looks like I got to about 67% on the library scan before it failed/stopped. 

 

I get a bunch of these:

 

2016-07-27 09:53:37.3206 Error HttpClient: Error getting response from https://api.themoviedb.org/3/tv/17404/season/23?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=images,keywords,external_ids,credits,videos&language=en&include_image_language=en,null

*** Error Report ***

Version: 3.0.5985.0

Command line: /share/MD0_DATA/.qpkg/Emby/Emby/MediaBrowser.Server.Mono.exe

Operating system: Unix 3.4.6.0

Processor count: 4

64-Bit OS: False

64-Bit Process: False

Program data path: /share/MD0_DATA/.qpkg/Emby/Emby/ProgramData-Server

Mono: 4.2.1 (Stable 4.2.1.102/6dd2d0d Sat Nov 21 10:02:10 EST 2015)

Application Path: /share/MD0_DATA/.qpkg/Emby/Emby/MediaBrowser.Server.Mono.exe

One or more errors occurred.

System.AggregateException

  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0xecb1f9a0 + 0x0002b> in <filename unknown>:0 

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0xecb1f7b8 + 0x000bb> in <filename unknown>:0 

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0xecb1f720 + 0x0007f> in <filename unknown>:0 

  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0xf440a358 + 0x00033> in <filename unknown>:0 

  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0xf3969280 + 0x00017> in <filename unknown>:0 

  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__1d.MoveNext () <0xf0a3d380 + 0x010ff> in <filename unknown>:0 

InnerException: System.Net.WebException

The remote server returned an error: (404) Not Found.

  at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) <0xf07738e8 + 0x00187> in <filename unknown>:0 

  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (IAsyncResult iar, System.Func`2 endFunction, System.Action`1 endAction, System.Threading.Tasks.Task`1 promise, Boolean requiresSynchronization) <0xf07735b0 + 0x0005c> in <filename unknown>:0 

[Luke 36991]

Don't know if this related yet, but my QNAP Emby server is now stoping/locking up every morning.  I just recently upgraded to 3.0.5985.0. from 3.0.5930.0.

 

 Looks like I got to about 67% on the library scan before it failed/stopped. 

 

I get a bunch of these:

 

2016-07-27 09:53:37.3206 Error HttpClient: Error getting response from https://api.themoviedb.org/3/tv/17404/season/23?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=images,keywords,external_ids,credits,videos&language=en&include_image_language=en,null

*** Error Report ***

Version: 3.0.5985.0

Command line: /share/MD0_DATA/.qpkg/Emby/Emby/MediaBrowser.Server.Mono.exe

Operating system: Unix 3.4.6.0

Processor count: 4

64-Bit OS: False

64-Bit Process: False

Program data path: /share/MD0_DATA/.qpkg/Emby/Emby/ProgramData-Server

Mono: 4.2.1 (Stable 4.2.1.102/6dd2d0d Sat Nov 21 10:02:10 EST 2015)

Application Path: /share/MD0_DATA/.qpkg/Emby/Emby/MediaBrowser.Server.Mono.exe

One or more errors occurred.

System.AggregateException

  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () in :0 

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) in :0 

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) in :0 

  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) in :0 

  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () in :0 

  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager+d__1d.MoveNext () in :0 

InnerException: System.Net.WebException

The remote server returned an error: (404) Not Found.

  at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) in :0 

  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (IAsyncResult iar, System.Func`2 endFunction, System.Action`1 endAction, System.Threading.Tasks.Task`1 promise, Boolean requiresSynchronization) in :0 

 

I think 3.0.6000 should have been posted for QNAP by now. I would try that. The error you're displaying here is harmless, so if your problem persists, then please open a new topic with a full description and complete log file. thanks!