dragonsawareness 1 Posted June 20, 2016 Share Posted June 20, 2016 Hello, I recently subscribed to premiere, and have downloaded the folder sync plugin. I am running emby 3.1.30. When I try to sync Big Hero 6 (Blu-ray) and sync it to my customer folder (C:/Users/Public/Public Videos/Media). It says "sync created". I go to sync and it simply says failed, no explanation or reasoning. I am able to find a transcode log but it doesn't mention anything either. Any ideas? Im just trying to convert my 25.6gb .mkv to a smaller .m4v. Link to comment Share on other sites More sharing options...
Luke 36887 Posted June 20, 2016 Share Posted June 20, 2016 Hi, welcome. Please provide the emby server log from the time of this activity: http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
dragonsawareness 1 Posted June 20, 2016 Author Share Posted June 20, 2016 (edited) I think this is the server log. server log.txt Edited June 20, 2016 by dragonsawareness Link to comment Share on other sites More sharing options...
Luke 36887 Posted June 20, 2016 Share Posted June 20, 2016 there was a sync encoding failure. i'll need to see the log from that, thanks. 2016-06-19 23:14:38.3758 Info MediaEncoder: C:\Users\drago\AppData\Roaming\Emby-Server\ffmpeg\20160410\ffmpeg.exe -fflags +genpts -re -i file:"C:\Users\Public\Videos\Media\Movies\Big_Hero_6.mkv" -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_qsv -force_key_frames expr:gte(t,n_forced*5)System.Threading.Tasks.Task`1[System.String] -pix_fmt yuv420p -preset 7 -look_ahead 0 -b:v 19872000 -maxrate 19872000 -bufsize 39744000 -vsync vfr -profile:v high -level 4 -map_metadata -1 -threads 1 -codec:a:0 aac -strict experimental -ac 2 -ab 128000 -af "aresample=48000:async=1,volume=2" -y "C:\Users\drago\AppData\Roaming\Emby-Server\sync\d7f8902e4e8444fd8160fb47f0307c39\e9d411d9523349b1a6258944ec546548\7bc6d7b484b14ee885514d315fd7f150.mp4" 2016-06-19 23:14:38.4069 Info HttpServer: HTTP Response 200 to ::1. Time: 483ms. http://localhost:8096/emby/Sync/Jobs 2016-06-19 23:14:38.5430 Info MediaEncoder: FFMpeg exited with code 1 2016-06-19 23:14:38.5850 Error App: Error during sync transcoding *** Error Report *** Version: 3.1.30.0 Command line: C:\Users\drago\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe Operating system: Microsoft Windows NT 6.2.9200.0 Processor count: 4 64-Bit OS: True 64-Bit Process: True Program data path: C:\Users\drago\AppData\Roaming\Emby-Server Application Path: C:\Users\drago\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe Encoding failed System.ApplicationException Link to comment Share on other sites More sharing options...
dragonsawareness 1 Posted June 20, 2016 Author Share Posted June 20, 2016 Ok. I think the remux log is the one? sync log.txt Link to comment Share on other sites More sharing options...
Luke 36887 Posted June 20, 2016 Share Posted June 20, 2016 No, that's not it. If you can't find it you might need to try repeating the test. thanks. Link to comment Share on other sites More sharing options...
dragonsawareness 1 Posted June 20, 2016 Author Share Posted June 20, 2016 Ok. Tried it again. These two logs showed up server log.txt sync log.txt Link to comment Share on other sites More sharing options...
Luke 36887 Posted June 20, 2016 Share Posted June 20, 2016 Thanks. this will be resolved for the next beta build. 1 Link to comment Share on other sites More sharing options...
dragonsawareness 1 Posted June 20, 2016 Author Share Posted June 20, 2016 Thank you much . Your so much more helpful than the people at plex. I will cancel my plex account and continue with emby . 1 Link to comment Share on other sites More sharing options...
Luke 36887 Posted June 20, 2016 Share Posted June 20, 2016 Welcome aboard 1 Link to comment Share on other sites More sharing options...
dragonsawareness 1 Posted June 20, 2016 Author Share Posted June 20, 2016 Hmm. I just noticed something. Don't know if it will help or not. I currently have my media in C:/Users/Public/Public Videos/Media (and then tv or movie). I just double checked and now there is TWO public videos folders. I don't get how, because I set the path to be the same. One contains what SHOULD be the converted folder, and the other one emby made a separate public videos/converted and the failed conversions are in that folder. While the proper one is empty. I don't get why. Everything is named, and spelt exactly the same way. Link to comment Share on other sites More sharing options...
Luke 36887 Posted June 20, 2016 Share Posted June 20, 2016 make sure there isn't a typo in the path that you're not seeing at first glace, or an extra space somewhere. Link to comment Share on other sites More sharing options...
dragonsawareness 1 Posted June 20, 2016 Author Share Posted June 20, 2016 (edited) make sure there isn't a typo in the path that you're not seeing at first glace, or an extra space somewhere. For whatever reason. Explorer shows two public videos. However CMD lists MY public videos as videos. Emby, plex and handbrake see; C:/Users/Public/Public Videos/test. However cmd lists it as C:/Users/Public/Videos/test. **EDIT* It turns out that Windows 10 does some nasty alias formats for public folders. c:\Users\Public>dir Volume in drive C is Windows Volume Serial Number is C892-9181 Directory of c:\Users\Public 2016-06-19 11:17 PM <DIR> . 2016-06-19 11:17 PM <DIR> .. 2016-06-09 07:19 PM <DIR> Documents 2016-01-15 07:03 AM <DIR> Downloads 2016-01-15 07:03 AM <DIR> Music 2016-01-15 07:03 AM <DIR> Pictures 2016-06-19 11:17 PM <DIR> Public Videos 2016-06-19 11:13 PM <DIR> Video 2016-06-05 08:50 PM <DIR> Videos 0 File(s) 0 bytes 9 Dir(s) 1,011,995,164,672 bytes free All this time emby and plex via .net have been seeing C:/Users/Public/Public Videos but in reality it is C:/Users/Public/Videos. I will have to move my librarys to fix this Windows 10 "its not a bug its a feature" bs. Edited June 20, 2016 by dragonsawareness Link to comment Share on other sites More sharing options...
Luke 36887 Posted June 20, 2016 Share Posted June 20, 2016 Ah very interesting, thanks for the info. Link to comment Share on other sites More sharing options...
dragonsawareness 1 Posted June 20, 2016 Author Share Posted June 20, 2016 I have moved my folder. Sync still fails. But everything shows up in the proper folder now. So I guess this case is closed until the update. Thanks again . Link to comment Share on other sites More sharing options...
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