iBoss 23 Posted May 21, 2016 Share Posted May 21, 2016 Hi I've emby server on my ubuntu server 12.04 everything works good I have an Arabic subtitle encoded to utf8, and it works perfectly on any web browser and emby iOS app but on emby Apple TV app it give me an error screen (image attached) Server ver: 3.0.5934.0 Any help Please? transcode-7d29d0c6-e3a6-4dfd-b36e-14fe020558bd.txt server-63599459214.txt Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 22, 2016 Share Posted May 22, 2016 Exactly when did you get that error? What happened when you backed out of the error? Link to comment Share on other sites More sharing options...
iBoss 23 Posted May 22, 2016 Author Share Posted May 22, 2016 it happen immediately after 10 sec of the beginning of the movie. It happen at any Movie with Arabic subtitle. I can not get rid of the error. (only by force quit of the app). Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 22, 2016 Share Posted May 22, 2016 Would it be possible for you to provide a sample media file that causes the issue? Link to comment Share on other sites More sharing options...
iBoss 23 Posted May 22, 2016 Author Share Posted May 22, 2016 (edited) Thanks for trying to help ... I hope this issue is solved soon believe me you don't need any sample media to see this issue. Just download the attached Arabic subtitle and use it with any movie. you'll see the error before the first one minute pass. Don't forget that this issue only happened with Apple TV 4 subtitle.zip Edited May 22, 2016 by iBoss Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 22, 2016 Share Posted May 22, 2016 Okay, I don't think this is the Arabic subtitles specifically but, rather, the specific content of these subs. It is falling down first on the following line: <b>،للحصول على صوت أقوى" Notice that the line ends with a quote character (") but does not have another one. and, it begins with what is a valid "tag" in xml (). The parser is then trying to interpret that and it sees the quote start for the tag but reaches the end of the line before encountering another quote to end the string and the error produced is: Premature end of tag data in tag b line 1 Honestly, I'm not sure what we can do about this... Also, if you just hit the "menu" button on your remote, you will return to the video. The next line may produce the error again but you can just hit "menu" again and you can stop the video and return to the app by hitting menu before another error. You don't have to force-stop it because nothing is hung. Link to comment Share on other sites More sharing options...
iBoss 23 Posted May 23, 2016 Author Share Posted May 23, 2016 this subtitle was encoded as widows-1256 before I convert it to utf8 and it was working with quote. Do you thinks you can fix this soon. I really installed emby server just to use it with Apple TV the problem not only with this error, it gives me another errors with another Arabic subtitle. (I will send to you another subtitle as soon as arrive at home) and only this happened on Apple TV. iPhone and iPad work great Thanks Link to comment Share on other sites More sharing options...
Luke 37057 Posted May 23, 2016 Share Posted May 23, 2016 We are working on it And thanks, yes, additional samples are helpful. Link to comment Share on other sites More sharing options...
iBoss 23 Posted May 23, 2016 Author Share Posted May 23, 2016 Many many thanks if you want any help that I can provide to you, please tell me. I'll attached more subtitle with errors as I arrive my home Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 23, 2016 Share Posted May 23, 2016 Try re-starting the app either from the user menu or by force-closing it and play them again. Link to comment Share on other sites More sharing options...
iBoss 23 Posted May 24, 2016 Author Share Posted May 24, 2016 Sorry I have not time yesterday to send to you another subtitle. Try re-starting the app either from the user menu or by force-closing it and play them again. after restarting the app, it works ... how? do you fix it and update the app? Link to comment Share on other sites More sharing options...
Solution ebr 14910 Posted May 24, 2016 Solution Share Posted May 24, 2016 after restarting the app, it works ... how? do you fix it and update the app? Yes. Thanks for your help chasing it down. 1 Link to comment Share on other sites More sharing options...
iBoss 23 Posted May 26, 2016 Author Share Posted May 26, 2016 Thank you very much now I can watching movies on Apple TV Link to comment Share on other sites More sharing options...
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