FLGuru 0 Posted April 25, 2016 Share Posted April 25, 2016 (edited) A relative connecting to the server has told me that when he connects with the android app on a samsung Galaxy S5 (SMG900V) 2.6.46 and streams to his chromecast (2.1.0) it has horrible lag, and seems to be downloading the movie to his phone at the same time it is trying to stream it to the chromecast. this seems to be supported by the server showing he has 2 streams active, one of them transcoding and one direct play (phone). After a bit, the phone complains of no available memory, and starts demanding he shut down things. Eventually the entire phone shuts down and he has to reboot it. Attached is the server log. **update - he found the movie in his gallery on his phone.. as a download, so that part seems to be confirmed. i have turned off media download/sync for his account to see if it changes things. ServerLog04242016.txt Edited April 25, 2016 by FLGuru Link to comment Share on other sites More sharing options...
Solution Luke 36876 Posted April 25, 2016 Solution Share Posted April 25, 2016 Hi, the first thing I would do is have him update to the latest version of the android app, then if the issue persists, please tell us the exact procedure he is using to play the content. thanks. 1 Link to comment Share on other sites More sharing options...
FLGuru 0 Posted April 25, 2016 Author Share Posted April 25, 2016 Very well, told him to remove and reinstall the app on his phone.. troubleshooting continues. Link to comment Share on other sites More sharing options...
Luke 36876 Posted April 25, 2016 Share Posted April 25, 2016 If it's in the downloads folder, then it sounds like he may have used the download feature. Link to comment Share on other sites More sharing options...
FLGuru 0 Posted April 25, 2016 Author Share Posted April 25, 2016 And it appears the update of the android app has fixed the problem. No, I walked him through it very specifically, he was starting the movie, then selecting to cast it. It was opening two streams, one to his phone for download, and one to the chromecast. Not doing that anymore, thank you for the assistance. Link to comment Share on other sites More sharing options...
Luke 36876 Posted April 25, 2016 Share Posted April 25, 2016 Glad to hear it, thanks. Link to comment Share on other sites More sharing options...
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