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Subs are displayed half (one line on screen)


snuf72
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snuf72

Subs are displayed on one line each time and therefore the seccond part of a sentence isn't displayed. Is there a fix on the way?

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snuf72

Its with all movies and series, for instance elementary season 4.

Example provided is from The good dinosaur:

In english it sais, youre a dad. youre a mum.

The last bit isn't shown on screen and thats the case in the whole movie.1ad86392dd841e9070956320a56740f0.jpg

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snuf72

The same movies and series are playing fine from the ios app with subtitle

Edited by snuf72
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What is the format of the files?

 

What is the format of the subs?  Internal or external?

 

From your screen shot, I can tell they are being burned in on a transcode though so I don't think this is an app issue.

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snuf72

Its with mkv files with internal subs, they play well on html, kodi, ios-app but not with the apple tv. In the example the same movie at the same moment in ios1188016b6b3ad19bd2cf559d9cbd8b7d.jpg

 

Movies with seperate srt-files are working on the apple tv but in some cases it shows the internal and external srt at the same time

Edited by snuf72
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On the Apple TV, if you swipe down during playback, is there a subtitles menu?  Can you make them turn on and off with it?

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No they are internal

 

I can't tell which of my questions you are answering... the subtitle menu isn't there or it doesn't do anything when you manipulate it?

 

Can you post the transcode log (found in the server logs folder) for playing that item please?

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Okay, then I'm almost positive those subs are being burned in by the server.

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No, I just mean the issue would be on the server as opposed to in the app so we'll have to investigate there.

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But if the issue is on the server, why does it work with all the other apps?

 

Because each app uses different mechanisms for displaying content.

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FranckWho

Hi,

 

I have the same issue with the subtitles.

 

I joins the logs about on example but i've the same issue withe many files.

http://XXX.XXX.XXX.XXX:8096/emby/videos/3bf6c171a286958f8ede809fadcbbb4e/hls1/main/0.ts?DeviceId=525619F7-D8A2-40A8-8178-0679D3935D3C&MediaSourceId=3bf6c171a286958f8ede809fadcbbb4e&VideoCodec=h264&AudioCodec=ac3&AudioStreamIndex=3&SubtitleStreamIndex=4&VideoBitrate=11698779&AudioBitrate=320000&MaxAudioChannels=6&MaxHeight=1920&Level=41&Profile=high&PlaySessionId=8fd56b55816e44e6a099c2ee76c7283e&api_key=cdb5d8220d7f4c729686bfd0306a3b62&CopyTimestamps=false&SubtitleMethod=Hls{"Protocol":"File","Id":"3bf6c171a286958f8ede809fadcbbb4e","Path":"/home/franckwho/films/Tomorrowland.2015.MULTI.TRUEFRENCH.1080p.BluRay.x264-SVR.mkv","Type":"Default","Container":"mkv","Name":"1080P/H264/AC3","RunTimeTicks":78033280000,"ReadAtNativeFramerate":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"RequiresOpening":false,"RequiresClosing":false,"VideoType":"VideoFile","MediaStreams":[{"Codec":"srt","Language":"fre","IsInterlaced":false,"IsDefault":true,"IsForced":true,"Type":"Subtitle","Index":0,"IsExternal":false,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Level":0},{"Codec":"h264","Language":"eng","IsInterlaced":false,"BitRate":10210768,"BitDepth":8,"RefFrames":4,"IsDefault":true,"IsForced":false,"Height":872,"Width":1920,"AverageFrameRate":23.97599,"RealFrameRate":23.97599,"Profile":"High","Type":"Video","AspectRatio":"240:109","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":41,"IsAnamorphic":false},{"Codec":"ac3","Language":"fre","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":448000,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Type":"Audio","Index":2,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"ac3","Language":"eng","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":448000,"Channels":6,"SampleRate":48000,"IsDefault":false,"IsForced":false,"Type":"Audio","Index":3,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"srt","Language":"fre","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":4,"IsExternal":false,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Level":0}],"PlayableStreamFileNames":[],"Formats":[],"Bitrate":10210768,"RequiredHttpHeaders":{}}/var/lib/emby-server/ffmpeg/20160215/ffmpeg -i file:"/home/franckwho/films/Tomorrowland.2015.MULTI.TRUEFRENCH.1080p.BluRay.x264-SVR.mkv" -map_metadata -1 -threads 0 -map 0:1 -map 0:3 -map -0:s -codec:v:0 libx264 -pix_fmt yuv420p -preset superfast -crf 23 -b:v 10210768 -maxrate 10210768 -bufsize 20421536 -vsync vfr -profile:v high -level 41 -force_key_frames "expr:gte(t,n_forced*3)" -vf "scale=trunc(oh*a/2)*2:min(ih\,1920)" -flags -global_header -sc_threshold 0 -codec:a:0 ac3 -ac 6 -ab 320000 -af "adelay=1,aresample=async=1" -hls_time 3 -start_number 0 -hls_list_size 0 -y "/var/lib/emby-server/transcoding-temp/882b8fae8a639465209a6e07b3058a60.m3u8"ffmpeg version N-52954-g295de3e-static http://johnvansickle.com/ffmpeg/  Copyright (c) 2000-2016 the FFmpeg developers  built with gcc 5.3.1 (Debian 5.3.1-8) 20160205  configuration: --enable-gpl --enable-version3 --disable-shared --disable-debug --enable-runtime-cpudetect --enable-libmp3lame --enable-libx264 --enable-libx265 --enable-libwebp --enable-libspeex --enable-libvorbis --enable-libvpx --enable-libfreetype --enable-fontconfig --enable-libxvid --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libtheora --enable-libvo-amrwbenc --enable-gray --enable-libopenjpeg --enable-libopus --enable-libass --enable-gnutls --enable-libvidstab --enable-libsoxr --enable-frei0r --enable-libfribidi --disable-indev=sndio --disable-outdev=sndio --enable-librtmp --enable-libmfx --cc=gcc  libavutil      55. 17.103 / 55. 17.103  libavcodec     57. 24.102 / 57. 24.102  libavformat    57. 25.100 / 57. 25.100  libavdevice    57.  0.101 / 57.  0.101  libavfilter     6. 31.100 /  6. 31.100  libswscale      4.  0.100 /  4.  0.100  libswresample   2.  0.101 /  2.  0.101  libpostproc    54.  0.100 / 54.  0.100Input #0, matroska,webm, from 'file:/home/franckwho/films/Tomorrowland.2015.MULTI.TRUEFRENCH.1080p.BluRay.x264-SVR.mkv':  Metadata:    encoder         : libebml v1.2.2 + libmatroska v1.3.0    creation_time   : 2015-09-23 17:07:19  Duration: 02:10:03.33, start: 0.000000, bitrate: 10210 kb/s    Stream #0:0(fre): Subtitle: subrip (default) (forced)    Metadata:      title           : FR_FORCED 11L    Stream #0:1(eng): Video: h264 (High), yuv420p, 1920x872, SAR 1:1 DAR 240:109, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)    Stream #0:2(fre): Audio: ac3, 48000 Hz, 5.1(side), fltp, 448 kb/s (default)    Stream #0:3(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 448 kb/s    Stream #0:4(fre): Subtitle: subrip    Metadata:      title           : FR_FULL[libx264 @ 0x7669120] using SAR=1/1[libx264 @ 0x7669120] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 AVX2 LZCNT BMI2[libx264 @ 0x7669120] profile High, level 4.1Output #0, hls, to '/var/lib/emby-server/transcoding-temp/882b8fae8a639465209a6e07b3058a60.m3u8':  Metadata:    encoder         : Lavf57.25.100    Stream #0:0: Video: h264 (libx264), yuv420p, 1920x872 [SAR 1:1 DAR 240:109], q=-1--1, 10210 kb/s, 23.98 fps, 90k tbn, 23.98 tbc (default)    Metadata:      encoder         : Lavc57.24.102 libx264    Side data:      unknown side data type 10 (24 bytes)    Stream #0:1: Audio: ac3, 48000 Hz, 5.1, fltp, 320 kb/s    Metadata:      encoder         : Lavc57.24.102 ac3Stream mapping:  Stream #0:1 -> #0:0 (h264 (native) -> h264 (libx264))  Stream #0:3 -> #0:1 (ac3 (native) -> ac3 (native))Press [q] to stop, [?] for helpframe=   94 fps=0.0 q=20.0 size=N/A time=00:00:04.34 bitrate=N/A speed=8.65x    frame=  151 fps=151 q=21.0 size=N/A time=00:00:06.74 bitrate=N/A speed=6.73x    frame=  198 fps=132 q=21.0 size=N/A time=00:00:08.73 bitrate=N/A speed= 5.8x    frame=  255 fps=126 q=21.0 size=N/A time=00:00:11.16 bitrate=N/A speed=5.52x    frame=  317 fps=126 q=24.0 size=N/A time=00:00:13.81 bitrate=N/A speed=5.47x    frame=  370 fps=122 q=24.0 size=N/A time=00:00:15.83 bitrate=N/A speed=5.22x    frame=  422 fps=119 q=23.0 size=N/A time=00:00:18.07 bitrate=N/A speed=5.08x    frame=  475 fps=117 q=24.0 size=N/A time=00:00:20.34 bitrate=N/A speed=   5x    frame=  532 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bitrate=N/A speed=5.05x    frame= 5953 fps=121 q=24.0 size=N/A time=00:04:08.69 bitrate=N/A speed=5.05x    frame= 6010 fps=121 q=22.0 size=N/A time=00:04:11.13 bitrate=N/A speed=5.04x    frame= 6070 fps=121 q=24.0 size=N/A time=00:04:13.65 bitrate=N/A speed=5.05x    frame= 6128 fps=121 q=22.0 size=N/A time=00:04:15.99 bitrate=N/A speed=5.04x    frame= 6189 fps=121 q=24.0 size=N/A time=00:04:18.61 bitrate=N/A speed=5.04x    frame= 6241 fps=120 q=22.0 size=N/A time=00:04:20.82 bitrate=N/A speed=5.04x    frame= 6297 fps=120 q=24.0 size=N/A time=00:04:23.16 bitrate=N/A speed=5.03x    frame= 6351 fps=120 q=22.0 size=N/A time=00:04:25.37 bitrate=N/A speed=5.03x    frame= 6409 fps=120 q=24.0 size=N/A time=00:04:27.80 bitrate=N/A speed=5.02x    frame= 6473 fps=120 q=24.0 size=N/A time=00:04:30.45 bitrate=N/A speed=5.03x    frame= 6530 fps=120 q=22.0 size=N/A time=00:04:32.73 bitrate=N/A speed=5.02x    frame= 6593 fps=120 q=23.0 size=N/A time=00:04:35.64 bitrate=N/A speed=5.03x    frame= 6654 fps=120 q=24.0 size=N/A time=00:04:38.04 bitrate=N/A speed=5.03x    frame= 6710 fps=120 q=25.0 size=N/A time=00:04:40.37 bitrate=N/A speed=5.02x    frame= 6771 fps=120 q=21.0 size=N/A time=00:04:42.87 bitrate=N/A speed=5.02x    frame= 6829 fps=120 q=26.0 size=N/A time=00:04:45.27 bitrate=N/A speed=5.02x    frame= 6890 fps=120 q=23.0 size=N/A time=00:04:47.80 bitrate=N/A speed=5.02x    frame= 6959 fps=120 q=24.0 size=N/A time=00:04:50.81 bitrate=N/A speed=5.02x    frame= 7011 fps=120 q=25.0 size=N/A time=00:04:52.82 bitrate=N/A speed=5.02x    frame= 7055 fps=120 q=26.0 size=N/A time=00:04:54.65 bitrate=N/A speed=   5x    frame= 7099 fps=120 q=25.0 size=N/A time=00:04:56.50 bitrate=N/A speed=4.99x    frame= 7140 fps=119 q=25.0 size=N/A time=00:04:58.20 bitrate=N/A speed=4.98x    frame= 7184 fps=119 q=27.0 size=N/A time=00:05:00.12 bitrate=N/A speed=4.97x    Enter command: <target>|all <time>|-1 <command>[ <argument>]Parse error, at least 3 arguments were expected, only -1 given in string ''frame= 7203 fps= 95 q=28.0 size=N/A time=00:05:00.85 bitrate=N/A speed=3.98x    frame= 7244 fps= 95 q=31.0 size=N/A time=00:05:02.65 bitrate=N/A speed=3.98x    frame= 7286 fps= 95 q=32.0 size=N/A time=00:05:04.37 bitrate=N/A speed=3.98x    frame= 7350 fps= 95 q=27.0 size=N/A time=00:05:07.06 bitrate=N/A speed=3.98x    frame= 7399 fps= 95 q=27.0 size=N/A time=00:05:08.98 bitrate=N/A speed=3.98x    frame= 7460 fps= 96 q=23.0 size=N/A time=00:05:11.77 bitrate=N/A speed=3.99x    frame= 7528 fps= 96 q=22.0 size=N/A time=00:05:14.45 bitrate=N/A speed=   4x    frame= 7599 fps= 96 q=21.0 size=N/A time=00:05:17.37 bitrate=N/A speed=4.01x    frame= 7672 fps= 96 q=22.0 size=N/A time=00:05:20.50 bitrate=N/A speed=4.03x    frame= 7744 fps= 97 q=23.0 size=N/A time=00:05:23.45 bitrate=N/A speed=4.04x    Enter command: <target>|all <time>|-1 <command>[ <argument>]Parse error, at least 3 arguments were expected, only -1 given in string ''frame= 7806 fps= 82 q=23.0 size=N/A time=00:05:26.26 bitrate=N/A speed=3.41x    frame= 7868 fps= 82 q=23.0 size=N/A time=00:05:28.69 bitrate=N/A speed=3.42x    frame= 7929 fps= 82 q=25.0 size=N/A time=00:05:31.22 bitrate=N/A speed=3.43x    frame= 7998 fps= 82 q=24.0 size=N/A time=00:05:34.01 bitrate=N/A speed=3.44x    frame= 8082 fps= 83 q=20.0 size=N/A time=00:05:37.65 bitrate=N/A speed=3.46x    frame= 8156 fps= 83 q=22.0 size=N/A time=00:05:40.66 bitrate=N/A speed=3.47x    frame= 8226 fps= 83 q=23.0 size=N/A time=00:05:43.51 bitrate=N/A speed=3.49x    frame= 8299 fps= 84 q=22.0 size=N/A time=00:05:46.81 bitrate=N/A speed= 3.5x    frame= 8375 fps= 84 q=23.0 size=N/A time=00:05:49.81 bitrate=N/A speed=3.51x    frame= 8439 fps= 84 q=22.0 size=N/A time=00:05:52.44 bitrate=N/A speed=3.52x    frame= 8502 fps= 85 q=23.0 size=N/A time=00:05:55.03 bitrate=N/A speed=3.53x    Enter command: <target>|all <time>|-1 <command>[ <argument>]Parse error, at least 3 arguments were expected, only -1 given in string ''frame= 8506 fps= 65 q=23.0 size=N/A time=00:05:55.25 bitrate=N/A speed=2.72x    frame= 8568 fps= 65 q=24.0 size=N/A time=00:05:57.75 bitrate=N/A speed=2.73x    frame= 8625 fps= 66 q=23.0 size=N/A time=00:06:00.15 bitrate=N/A speed=2.74x    frame= 8673 fps= 66 q=25.0 size=N/A time=00:06:02.13 bitrate=N/A speed=2.74x    frame= 8732 fps= 66 q=21.0 size=N/A time=00:06:04.57 bitrate=N/A speed=2.75x    frame= 8792 fps= 66 q=26.0 size=N/A time=00:06:07.13 bitrate=N/A speed=2.76x    frame= 8854 fps= 66 q=23.0 size=N/A time=00:06:09.94 bitrate=N/A speed=2.77x    frame= 8920 fps= 67 q=24.0 size=N/A time=00:06:12.44 bitrate=N/A speed=2.78x    
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Hi,

 

I have the same issue with the subtitles.

 

...

 

What do your subtitles look like?

 

Are they yellow or white?

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Yellow

 

Okay, then yours is a different problem I think.

 

Can you provide a small sample file that has the problem?  Thanks.

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Mine are yellow too

 

Ohhhh... very sorry.  From your picture they looked white and that's why I thought they were being burned in.

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