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Live HD TV Won't Play


gillespie.skip@gmail.com
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gillespie.skip@gmail.com

Hello,

 

I'm new to this forum and overall, to Emby and Roku.  I searched around and didn't seem to see any threads with my particular problem.  Here's my issue.  

 

When trying to watch live tv, all of my standard definition channels come up and stream properly.  But when I try to watch an hd channel, it tries to connect and then closes the Emby channel and takes me back to the Roku home screen.

 

In addition, when I am finished watching an sd channel, WMC recorded tv folder is clear.  When I try to watch an hd channel, I get a file left in the recorded tv folder that is empty (see picture).

 

Now, a little about my setup.  

 

Windows 8.1 Pro with Media Center

Emby Server:  Version 3.0.5882.0

ServerWMC server:  Version 1.0.0.60 build 1225

Ceton Infinitv 6-eth (6 tuner cable card network device)

TCL Roku TV (firmware up to date)

post-120873-0-17708100-1457805067_thumb.jpg

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mjktg99

First, the file is probably there because the stream isn't getting closed properly so wmc doesn't know what it is or what to do with it. Second, shut down the server, clear the server logs and transcode logs, start the server and go right into emby on your roku and try a hd channel. After it crashes, copy those log files and attach to your post. They will be needed to start looking at your issue

Edited by mjktg99
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gillespie.skip@gmail.com

Which server do you want me to shut down and clear?  ServerWMC or Emby server?

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gillespie.skip@gmail.com

Thanks.  I will take a look at that this evening when I get home from work and post the logs.

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mjktg99

Looks like emby cant get the stream from serverwmc. (Or I could be completely wrong because I don't know what all the errors mean in the log).  Are you able to get anything from the web or another app? 

 

Maybe @@krustyreturns or @@Luke can chime in...

Edited by mjktg99
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Here is the log info.  It only generated a server log file.  It did not generate a transcode log file.

 

ServerWmc through a conflict error saying there were no open tuners.

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gillespie.skip@gmail.com

ServerWmc through a conflict error saying there were no open tuners.

I have 6 tuners and there are rarely more than 1 or 2 of them used at a time.  I can watch any of the standard definition channels with no issues.  Any idea why ServerWMC would say that there are no open tuners but only when trying to select an HD channel?

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gillespie.skip@gmail.com

I looked at the ServerWMC log and you are correct.  For some reason it is saying that it can't use any of the tuners.  What's curious is that it's saying it sees 12 tuners and I only have 6.

 

From ServerWMC log:

 

2016/03/14 23:14:01.603 OpenLiveStream> -----------------start------------------------
2016/03/14 23:14:01.604 OpenLiveStream> transcode profile will be set to: none
2016/03/14 23:14:01.607 OpenLiveStream> client: Emby^MEDIASERVER requesting live stream on channel ESPN HDTV/850
2016/03/14 23:14:01.621 LiveRemuxStream> live-tv started
2016/03/14 23:14:01.652 SetChannel> Channel: 850 : ESPNHD - 6C410A6 = { (850 : ESPNHD - 4D91) + [ ] }
2016/03/14 23:14:01.658 SetChannel> Tuners available for this channel: 12
2016/03/14 23:14:01.658 SetChannel> Tuner DecoyMethod: OnDemand
2016/03/14 23:14:01.658 SetChannel> ---
2016/03/14 23:14:01.658 SetChannel> Attempt: 0,  Tuner: Deleted(03/13/2016 02:34:32): ff67a8fa-8926-4a79-a3a7-4741397e64c1 - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 6 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.658 SetChannel> > Encrypted: False
2016/03/14 23:14:01.661 SetChannel> Attempt: 1,  Tuner: Deleted(03/13/2016 02:34:32): 4cf0c6cd-7347-42fe-aa54-ca95f9260714 - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 5 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.661 SetChannel> > Encrypted: False
2016/03/14 23:14:01.661 SetChannel> Attempt: 2,  Tuner: Deleted(03/13/2016 02:34:32): 3011c315-0df7-4c88-a56c-98aec49d3fdd - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 4 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.661 SetChannel> > Encrypted: False
2016/03/14 23:14:01.661 SetChannel> Attempt: 3,  Tuner: Deleted(03/13/2016 02:34:32): cb375a6e-6d74-4170-91b5-4355ec650b67 - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 3 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.661 SetChannel> > Encrypted: False
2016/03/14 23:14:01.661 SetChannel> Attempt: 4,  Tuner: Deleted(03/13/2016 02:34:32): 1e533a0e-cc38-461c-9fce-4ac56f26c3cf - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 2 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.661 SetChannel> > Encrypted: False
2016/03/14 23:14:01.661 SetChannel> Attempt: 5,  Tuner: Deleted(03/13/2016 02:34:32): e0a7e838-69bf-456b-8c65-d1b244014c4c - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 1 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.661 SetChannel> > Encrypted: False
2016/03/14 23:14:01.661 SetChannel> Attempt: 6,  Tuner: Deleted(03/13/2016 02:34:32): ff67a8fa-8926-4a79-a3a7-4741397e64c1 - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 6 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.661 SetChannel> > Encrypted: False
2016/03/14 23:14:01.661 SetChannel> Attempt: 7,  Tuner: Deleted(03/13/2016 02:34:32): 4cf0c6cd-7347-42fe-aa54-ca95f9260714 - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 5 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.661 SetChannel> > Encrypted: False
2016/03/14 23:14:01.661 SetChannel> Attempt: 8,  Tuner: Deleted(03/13/2016 02:34:32): 3011c315-0df7-4c88-a56c-98aec49d3fdd - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 4 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.661 SetChannel> > Encrypted: False
2016/03/14 23:14:01.661 SetChannel> Attempt: 9,  Tuner: Deleted(03/13/2016 02:34:32): cb375a6e-6d74-4170-91b5-4355ec650b67 - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 3 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.661 SetChannel> > Encrypted: False
2016/03/14 23:14:01.662 SetChannel> Attempt: 10,  Tuner: Deleted(03/13/2016 02:34:32): 1e533a0e-cc38-461c-9fce-4ac56f26c3cf - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 2 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.662 SetChannel> > Encrypted: False
2016/03/14 23:14:01.662 SetChannel> Attempt: 11,  Tuner: Deleted(03/13/2016 02:34:32): e0a7e838-69bf-456b-8c65-d1b244014c4c - Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 1 (00-00-22-00-00-80-8a-7a) / 00000000-0000-0000-0000-000000000000
2016/03/14 23:14:01.662 SetChannel> > Encrypted: False
2016/03/14 23:14:01.665 SetChannel> available tuners found: 0 [decoys:0], requested: 1, searched: 12
2016/03/14 23:14:01.666 LiveRemuxStream> process start error: No tuner available calling Close()
2016/03/14 23:14:01.671 LiveRemuxStream::Close> closed in 0.00 sec
2016/03/14 23:14:01.673 OpenLiveStream> error: No tuner available
2016/03/14 23:14:01.673 Finished request OpenLiveStream in 0.08s
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gillespie.skip@gmail.com

This is the ServerWMC log when I tune in a standard definition channel and it plays properly:

 

2016/03/12 09:36:04.224 OpenLiveStream> -----------------start------------------------
2016/03/12 09:36:04.224 OpenLiveStream> transcode profile will be set to: none
2016/03/12 09:36:04.226 OpenLiveStream> client: Emby^MEDIASERVER requesting live stream on channel The Weather Channel/2
2016/03/12 09:36:04.226 LiveRemuxStream> live-tv started
2016/03/12 09:36:04.227 SetChannel> Channel: 2 : WEATH - 6C41385 = { (2 : WEATH - 4171488) + [ 2 : WEATH - 6C40C35] }
2016/03/12 09:36:04.227 SetChannel> Tuners available for this channel: 6
2016/03/12 09:36:04.227 SetChannel> Tuner DecoyMethod: OnDemand
2016/03/12 09:36:04.227 SetChannel> ---
2016/03/12 09:36:04.227 SetChannel> Attempt: 0,  Tuner: Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 6 (00-00-22-00-00-80-8a-7a) / ff67a8fa-8926-4a79-a3a7-4741397e64c1
2016/03/12 09:36:04.227 SetChannel> > Encrypted: False
2016/03/12 09:36:04.231 SetChannel> > RecorderInfo found: True
2016/03/12 09:36:04.232 SetChannel> > Recorder Content Protection: PROT_COPY_FREE
2016/03/12 09:36:04.233 SetChannel> > Status: Available, client: 
2016/03/12 09:36:04.233 SetChannel>    ***  requested number of available tuners found, stopping search  ***
2016/03/12 09:36:04.233 SetChannel> ---
2016/03/12 09:36:04.233 SetChannel> available tuners found: 1 [decoys:0], requested: 1, searched: 1
2016/03/12 09:36:04.233 SetChannel> Tuner: Ceton InfiniTV Ethernet (00-80-8a-7a) Tuner 6 (00-00-22-00-00-80-8a-7a) will be used for the live stream
2016/03/12 09:36:04.236 SetChannel> Recorder acquired: True
2016/03/12 09:36:04.238 SetChannel> TuneRequest set
2016/03/12 09:36:04.878 LiveRemuxStream> wtv recording started in 0.65 sec
2016/03/12 09:36:04.878 LiveRemuxStream> stream output file: LiveTV_Emby^MEDIASERVER^0_Digital Cable_2_2016_03_12_09_36_04.ts
2016/03/12 09:36:04.879 LiveRemuxStream> started remux thread: 'WEATH-2:113513349'
2016/03/12 09:36:04.947 Remux::Start> Starting descriptor scan...
2016/03/12 09:36:04.947 Remux::FindDescriptors> Scanning wtv for streams...
2016/03/12 09:36:06.343 Parse> Guid: 0 took 1.40 sec, it was attempted 553 times
2016/03/12 09:36:06.343 Parse> Next 4 Guids: 0.00 sec, 0.00 sec, 0.00 sec, 0.00 sec, 
2016/03/12 09:36:09.215 Parse> Language 'eng' for stream Id 35
2016/03/12 09:36:09.215 Parse> Language 'spa' for stream Id 36
2016/03/12 09:36:09.256 WaitUntilTrueOrTimeout> remux data found
2016/03/12 09:36:10.418 Parse> Total Descriptor parse time: 5.47 sec
2016/03/12 09:36:10.418 Pass Type: 'Descriptor':
2016/03/12 09:36:10.418  >  WtvToPesDemuxer::Parse> total guid headers processed: 500  (Min:500 - Max:2,000)
2016/03/12 09:36:10.418  >  WtvToPesDemuxer::Parse> total data packets processed: 111
2016/03/12 09:36:10.422 Remux::FindDescriptors> wtv scanned (5.48 sec), Streams found: 
2016/03/12 09:36:10.422  >  Audio: ID:35 (eng) ac3 2.0 48000 Hz 192 kb/s
2016/03/12 09:36:10.422  >  Audio: ID:36 (spa) ac3 1.0 48000 Hz 96 kb/s
2016/03/12 09:36:10.422  >  Video: ID:37 mpeg2video MP-ML 720x480i fps: 30000/1001 AR: 4:3
2016/03/12 09:36:10.422  >  SubTitle: ID:38 ClosedCaption
2016/03/12 09:36:10.422 Remux::FindDescriptors> languages other than 'eng' removed: 1
2016/03/12 09:36:10.422 Remux::FindDescriptors> Output streams:
2016/03/12 09:36:10.422  >  Audio: ID:35 (eng) ac3 2.0 48000 Hz 192 kb/s
2016/03/12 09:36:10.422  >  Video: ID:37 mpeg2video MP-ML 720x480i fps: 30000/1001 AR: 4:3
2016/03/12 09:36:10.422 Remux::FindDescriptors> ended successfully.
2016/03/12 09:36:10.424 GetLinearStream> Stream used: ID:35 (eng) ac3 2.0 48000 Hz 192 kb/s
2016/03/12 09:36:10.424 Remux::Start> Starting data remux...
2016/03/12 09:36:10.454 WriteChunk> first output file write occurred
2016/03/12 09:36:10.470 LiveRemuxStream> 'ts' file created, size: 294,912 in 5.59 sec
2016/03/12 09:36:10.470 LiveRemuxStream> total time: 6.24 sec
2016/03/12 09:36:10.470 OpenLiveStream> stream path returned to client: http://192.168.56.1:9180/serverwmc.stream/StreamRemuxFile?clientName=Emby%5eMEDIASERVER%5e0
2016/03/12 09:36:10.470 StreamInfo returned: 
2016/03/12 09:36:10.470  >  Type: Audio> Index: 0, Codec: ac3, Bitrate: 192.00 kbps, SampleRate: 48.00 ksps, Channels: 2, Layout: 2.0
2016/03/12 09:36:10.470  >  Type: Video> Index: 1, Codec: mpeg2video, Bitrate: (1.49) mbps, Framerate: 30 fps, Width: 720, Height: 480, Profile: MP, Level: 
2016/03/12 09:36:10.470 OpenLiveStream> -----------------done-------------------------
2016/03/12 09:36:10.471 Finished request OpenLiveStream in 6.25s
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  • Solution
mjktg99

If you go into WMC and open the guide.  Right click on an HD channel and go to Edit Settings and then go to Sources, what do you see there?  Based on what you are seeing in the Serverwmc log, I would expect you will see 12 tuners.  If you do, disable all of the tuners that arent real and go from there.

 

If that is your issue, then after fixing one go to serverwmc reload the channels from WMC and test again on the Roku.  If its fixed, then you know what you need to do to get them all working.  If that is your issue, unfortunately its a WMC issue and not an emby/serverwmc issue.

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gillespie.skip@gmail.com

Remotely, I was able to go in and look at the sources, as you suggested, and you were correct.  On the HD channels it was showing 12 tuners while the SD channels were only showing 6.  I picked an HD channel and deleted the 6 tuners that did not exist.  When I did that, it appears to have filtered down to all the other HD channels.  I picked several of them at random and none of them show 12 tuners anymore.  I then went ahead and reloaded channels in ServerWMC.  So when I get home this evening, I will try the Roku TV and see if that resolved the issue with the HD channels.

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gillespie.skip@gmail.com

That worked!  I can now stream all of my HD channels on the Roku TV.  Thanks for the help guys.  

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