bobrico 0 Posted February 25, 2016 Share Posted February 25, 2016 I'm running a new install of version 3.0.5871.0 on Windows Server 2012. I have a premiere subscription and attempting to sync TV show episodes to a Samsung phone with the android client. Each attempt results in the sync job showing as failed. Any help will be greatly appreciated! Log attached. Thanks server-63591998407.txt Link to comment Share on other sites More sharing options...
Luke 36997 Posted February 25, 2016 Share Posted February 25, 2016 Hi, welcome. where do you see an error message? Link to comment Share on other sites More sharing options...
bobrico 0 Posted February 25, 2016 Author Share Posted February 25, 2016 The only indication of failure is when looking at the sync job. See attached photo. Link to comment Share on other sites More sharing options...
Luke 36997 Posted February 25, 2016 Share Posted February 25, 2016 can you try deleting the sync job then creating again? then if it fails, please provide a log of that time period. thanks. Link to comment Share on other sites More sharing options...
bobrico 0 Posted February 25, 2016 Author Share Posted February 25, 2016 Thanks for the quick responses. I deleted the sync job and retried with the same result. Logs attached. server-63591998407.txt Link to comment Share on other sites More sharing options...
Luke 36997 Posted February 25, 2016 Share Posted February 25, 2016 Thanks. Can you do a quick test and try to sync an individual episode as opposed to a series folder? Thanks. Link to comment Share on other sites More sharing options...
bobrico 0 Posted February 25, 2016 Author Share Posted February 25, 2016 Okay, a single episode seems to work. Should I just stick with that or is there a setting I'm missing? Link to comment Share on other sites More sharing options...
Luke 36997 Posted February 25, 2016 Share Posted February 25, 2016 The isn't so much the failed banner but rather the fact that it's finding 0 episodes to sync. That's what I need to look into. When you browse that series in the web interface, do you see episodes underneath? Link to comment Share on other sites More sharing options...
bobrico 0 Posted February 25, 2016 Author Share Posted February 25, 2016 The isn't so much the failed banner but rather the fact that it's finding 0 episodes to sync. That's what I need to look into. When you browse that series in the web interface, do you see episodes underneath? Yes, in fact the episode I synced successfully was one that existed in that season. There's 18 total episodes with 15 of them marked as unwatched. Link to comment Share on other sites More sharing options...
Luke 36997 Posted February 25, 2016 Share Posted February 25, 2016 Out of curiosity, in your series folder, do you use season sub-folder or no? Link to comment Share on other sites More sharing options...
bobrico 0 Posted February 25, 2016 Author Share Posted February 25, 2016 No subfolders. Just the series folder and associated files. Link to comment Share on other sites More sharing options...
bobrico 0 Posted February 25, 2016 Author Share Posted February 25, 2016 Following that train of thought I triggered a sync from the series itself instead of a specific season. It seems to be working correctly. Link to comment Share on other sites More sharing options...
Luke 36997 Posted February 25, 2016 Share Posted February 25, 2016 Ok, thanks. i'll test this out. Link to comment Share on other sites More sharing options...
bobrico 0 Posted February 25, 2016 Author Share Posted February 25, 2016 Thanks. This is going to be a dumb question but how do I play the sync'ed content? I tried going into airplane mode and I can't log in at all. I see the synced episodes in android's "My Files" but I'm not sure how to open them with Emby client. Link to comment Share on other sites More sharing options...
Luke 36997 Posted February 25, 2016 Share Posted February 25, 2016 Offline support hasn't been added to the app yet but is on the roadmap. Until we have that you can easily find the synced files under /storage/emby and just play them directly. The synced files are stored in a human readable directory structure so you should not have any trouble navigating them. Thanks. Link to comment Share on other sites More sharing options...
bobrico 0 Posted February 25, 2016 Author Share Posted February 25, 2016 Okay thanks. Link to comment Share on other sites More sharing options...
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