Can't sync to android phone

[bobrico 0]

I'm running a new install of version 3.0.5871.0 on Windows Server 2012.  I have a premiere subscription and attempting to sync TV show episodes to a Samsung phone with the android client. Each attempt results in the sync job showing as failed.  Any help will be greatly appreciated!

 

Log attached.

Thanks

 

server-63591998407.txt

[Luke 40006]

Hi, welcome. where do you see an error message?

[bobrico 0]

The only indication of failure is when looking at the sync job.  See attached photo.

[Luke 40006]

can you try deleting the sync job then creating again? then if it fails, please provide a log of that time period. thanks.

[bobrico 0]

Thanks for the quick responses.  I deleted the sync job and retried with the same result.  Logs attached.

server-63591998407.txt

[Luke 40006]

Thanks. Can you do a quick test and try to sync an individual episode as opposed to a series folder? Thanks.

[bobrico 0]

Okay, a single episode seems to work. Should I just stick with that or is there a setting I'm missing?

[Luke 40006]

The isn't so much the failed banner but rather the fact that it's finding 0 episodes to sync. That's what I need to look into. When you browse that series in the web interface, do you see episodes underneath?

[bobrico 0]

The isn't so much the failed banner but rather the fact that it's finding 0 episodes to sync. That's what I need to look into. When you browse that series in the web interface, do you see episodes underneath?

 

Yes, in fact the episode I synced successfully was one that existed in that season.  There's 18 total episodes with 15 of them marked as unwatched.

[Luke 40006]

Out of curiosity, in your series folder, do you use season sub-folder or no?

[bobrico 0]

No subfolders.  Just the series folder and associated files.

[bobrico 0]

Following that train of thought I triggered a sync from the series itself instead of a specific season.  It seems to be working correctly.

[Luke 40006]

Ok, thanks. i'll test this out.

[bobrico 0]

Thanks.  This is going to be a dumb question but how do I play the sync'ed content?  I tried going into airplane mode and I can't log in at all.  I see the synced episodes in android's "My Files" but I'm not sure how to open them with Emby client.

[Luke 40006]

Offline support hasn't been added to the app yet but is on the roadmap. Until we have that you can easily find the synced files under /storage/emby and just play them directly. The synced files are stored in a human readable directory structure so you should not have any trouble navigating them. Thanks.

[bobrico 0]

Okay thanks.