Strange behaviors trying to access and play media

[trooper11 63]

I'm not sure if this is related to the latest server update (3.0.5083.27698), but I first noticed these issues around the time of my last update.  The issues occur in Firefox and IE11.

 

So the first part of this is simply trying to access content. I can drill down into any tv show, but once I drill down to the episode level,  I get an error: 'object reference not set to an instance of an object'

 

here is the log when I try the above action:

 

http://paste2.org/mwkM4std

 

 

The next issues relate to movies.  I've noticed that now there are several movies that do not play, but instead give me a 'decode error' in the playback window.  I recreated the issue and got the server/ffmpeg logs:

 

Server: http://paste2.org/nxw0k0bs

ffmpeg:  http://paste2.org/50eF8kUX

 

 

Here is a movie that plays for 1 second and then stops:

 

Server: http://paste2.org/gFKIgZBK

ffmpeg: http://paste2.org/yApNWWm4

 

 

Here is a bluray rip (in bluray folder form) that simply gives me an error of 'invalid source'.  I realize folder support is experimental right now, but I thought I would share this in the hope that it might help.

 

ffmpeg: http://paste2.org/7Gj8JtCZ

 

 

 

If any more info is needed, let me know.  thanks.

[trooper11 63]

I did want to add that while I cannot use the web client for any tv content due to the above error, I can access all of my content without issue via MBT and the Win 8 app.

 

I also don't have the movie issues in MBT, but obviously that's due to it not trying to transcode the files.

 

I also checked out my cpu usage on the server while transcoding.  I do notice that while its trying to transcode the bluray rips that I have not converted into a smaller .mp4 format, the cpu hovers in the low 90s.  On the movies that I listed above, I'm hitting the mid to high 90s, with a moment every so often of hitting 100.  So it may turn out that you guys find its a performance issue on my end, but I could have sworn that these movies played via the web client a while back.

Edited December 10, 2013 by trooper11

[Tikuf 663]

We are aware of the ie issues. If you have access to another browser can you try the same files as a test. 

Hoping to sort ie soon but we are still trying to find the source of the issue (lots of moving parts to look at )

[trooper11 63]

Well its happening to me in Firefox as well, not just IE.

[trooper11 63]

If you guys want any specific tests done for logs, etc, just let me know. 

[trooper11 63]

Just so I'm clear, you mentioned an IE issue, but are you referring to just the 3 playback issues I listed below that first issue?

 

The first issue is not really a playback issue, I can't even access an episode list for a tv show.  Is that also considered an IE issue? 

 

I wasn't sure if I needed to make a github post about the first issue since its the first time I have seen it happen.  The playback issues are not as big a deal to me since I knew you guys were still working on such issues.

[trooper11 63]

The only other thing I can think of that changed around the same time this started was that I replaced a couple hard drives.

 

I migrated my movies and some tv to larger drives, but I set up those new drives with the same drive letters, etc.  I even went in and removed the movies and tv collections so that I could recreate them with the proper media type (they were listed as 'mixed')

 

Could it be that moving the media around caused the server to mess up like this?

[Luke 37007]

i don't really know what mess up means. screenshots, logs, etc would all be helpful

[Luke 37007]

we're unable to reproduce it so just wait and see what happens with the next release.

[trooper11 63]

Sorry, I missed that you had replied again.

 

The first log posted in my first post is what happens when I try to access anything that is in a tv show format:

 

http://paste2.org/mwkM4std

 

 

What screenshots might be helpful to you?

 

Unfortunately the problem remains even after the last couple of server updates.  I'll create a new log and follow up with that asap (in case the updates may have changed what shows up in the logs)

[trooper11 63]

well just wanted to update this and say that after the most recent server update, my problem went way and now I can access all content once again. 

 

So whatever it was, its gone now, so I'm happy!