FrostByte 5044 Posted December 15, 2015 Share Posted December 15, 2015 I believe DTS is the reason you get no audio in the MS movie app and why it's transcoding in the Win10 Emby app. All DTS gets transcoded in the app. However, mine is transcoding to AC3 with no problem so not sure what the problem is with yours. Maybe try a MKV file without DTS and see if it plays Link to comment Share on other sites More sharing options...
z0mbi 76 Posted December 15, 2015 Share Posted December 15, 2015 Ok, so it seems like you're transcoding even when it should be direct playing. I think this is your actual issue. Are you using path substitution? I'm guessing the Surface has file access since you can play via other apps. Not sure why it's transcoding. No on the path substitution, yes on file access. I believe DTS is the reason you get no audio in the MS movie app and why it's transcoding in the Win10 Emby app. All DTS gets transcoded in the app. However, mine is transcoding to AC3 with no problem so not sure what the problem is with yours. Maybe try a MKV file without DTS and see if it plays I'll check into this and report back later. Link to comment Share on other sites More sharing options...
swhitmore 781 Posted December 15, 2015 Share Posted December 15, 2015 I believe DTS is the reason you get no audio in the MS movie app and why it's transcoding in the Win10 Emby app. All DTS gets transcoded in the app. However, mine is transcoding to AC3 with no problem so not sure what the problem is with yours. Maybe try a MKV file without DTS and see if it plays Yeah, that's killer for me. I don't want it to ever get transcoded. Is there any way to change that? Link to comment Share on other sites More sharing options...
Deathsquirrel 741 Posted December 16, 2015 Share Posted December 16, 2015 Yeah, that's killer for me. I don't want it to ever get transcoded. Is there any way to change that? Sure, convince MS to license DTS decoding as a system default...or use an app with user customizable codec support. 1 Link to comment Share on other sites More sharing options...
swhitmore 781 Posted December 16, 2015 Share Posted December 16, 2015 Sure, convince MS to license DTS decoding as a system default...or use an app with user customizable codec support. What does the second option involve? Is this something that can be done to the Windows app? Link to comment Share on other sites More sharing options...
7illusions 1249 Posted December 16, 2015 Share Posted December 16, 2015 It can be done. The way forward would be to replace the standard player with VLC's player. I tried this a couple of months ago and it was working but way to unstable at that moment. We will look into this once again in a not to distant future now that VLC has ironed out most of the issues. 3 Link to comment Share on other sites More sharing options...
7illusions 1249 Posted December 16, 2015 Share Posted December 16, 2015 Nevertheless, the app should not fail on playback. I don't have a file like this that won't play, but if someone has a file that won't play and would be willing to give me access to this one way or the other (file access or granted access to the server) feel free to send me a PM. Link to comment Share on other sites More sharing options...
z0mbi 76 Posted December 16, 2015 Share Posted December 16, 2015 (edited) Here's a bit more info. This movie plays just fine: Media Info VideoCodec H264 Profile High Level 41 Resolution 1920x1080 Aspect ratio 16:9 Anamorphic No Interlaced No Framerate 23.97602 Bitrate 10993 kbps Bit depth 8 bit Pixel format yuv420p Ref frames 4 CABAC Yes Audio Language eng Codec DCA Profile DTS Layout stereo Channels 2 ch Bitrate 1500 kbps Sample rate 48000 khz Default Yes Container mkv Path\\NASGUL\MEDIA\MOVIES\Silk (1986) 1080pBlu-ray\Silk 1986 1080p Blu-ray.mkv And this is an example of one that will not play: Video Codec H264 Profile High Level 41 Resolution 1920x1040 Aspect ratio 1.85:1 Anamorphic No Interlaced No Framerate 23.97602 Bitrate 9905 kbps Bit depth 8 bit Pixel format yuv420p Ref frames 4 CABAC Yes Audio Language eng Codec DCA Profile DTS Layout 5.1 Channels 6 ch Bitrate 750 kbps Sample rate 48000 khz Default Yes Container mkv Path\\NASGUL\MEDIA\MOVIES\Toy Soldiers (1991) 1080pBlu-ray\Toy Soldiers 1991 1080p Blu-ray.mkv So, it looks to me like it's the multi-channel audio that is the culprit. Nothing that is 5.1 will play, but all my older bluray movies that are in 2ch play just fine, I've confirmed this behavior with half a dozen files. I don't have a file like this that won't play, but if someone has a file that won't play and would be willing to give me access to this one way or the other (file access or granted access to the server) feel free to send me a PM. I'm going to go ahead and assume that unless you're trying to play these files on a SurfaceBook or a SurfacePro4, you're not going to encounter the same problem. I have your emby app for Win10 running on two desktop machines and they will play everything. It's only the SurfacePro4 (and likely the SurfaceBook) that's having the issue. It would be nice if anyone reading this who has one of these devices could try them out with similar media, if possible. Also, for a bit of additional head scratching, that movie I listed above, 'Silk' plays with no audio in the Win10 Movie app. Plays fine, with audio, in emby. Edited December 16, 2015 by z0mbi 1 Link to comment Share on other sites More sharing options...
swhitmore 781 Posted December 16, 2015 Share Posted December 16, 2015 (edited) I have an SP4 and can play 5.1ch content ok. I'll do some testing tonight. I do get buffering issues when first playing though. Edit: Ok, I was wrong. I just tried DTS and it doesn't work. Edited December 16, 2015 by swhitmore 1 Link to comment Share on other sites More sharing options...
z0mbi 76 Posted December 16, 2015 Share Posted December 16, 2015 Just found this Reddit post... perhaps this is specifically an issue with the Realtek sound drivers on the Surface Pro 4? https://www.reddit.com/r/Windows10/comments/3efzwp/dts_connect51_sound_is_still_broken_in_windows_10/ 1 Link to comment Share on other sites More sharing options...
swhitmore 781 Posted December 22, 2015 Share Posted December 22, 2015 Hey guys, can you try disabling hardware acceleration for the Realtek speaker driver? I seem to be able to play more videos now, however everything seems to be transcoding, which is not ideal for me. 2 Link to comment Share on other sites More sharing options...
z0mbi 76 Posted January 4, 2016 Share Posted January 4, 2016 Hey guys, can you try disabling hardware acceleration for the Realtek speaker driver? I seem to be able to play more videos now, however everything seems to be transcoding, which is not ideal for me. I'll give this a shot tonight. Link to comment Share on other sites More sharing options...
jds828 24 Posted January 5, 2016 Share Posted January 5, 2016 Hey guys, can you try disabling hardware acceleration for the Realtek speaker driver? I seem to be able to play more videos now, however everything seems to be transcoding, which is not ideal for me. This worked on my Surface Pro. Don't know why yet but subtitles stopped working at the same time. Either way, thanks for the fix on the video. 1 Link to comment Share on other sites More sharing options...
z0mbi 76 Posted January 5, 2016 Share Posted January 5, 2016 (edited) Hey guys, can you try disabling hardware acceleration for the Realtek speaker driver? I seem to be able to play more videos now, however everything seems to be transcoding, which is not ideal for me. Yeah, this worked for me, as well. Everything plays, now. However, stuff is quite choppy in the emby app for a bit when you start it, but then it smooths out for the most part after 30 seconds or so. Must be unrelated though because everything plays through the web browser just fine, no chop. And also, same, subtitles no longer work for me. Oh, and also, everything transcodes now, which is unfortunate, but better than not playing at all, I guess. Edited January 5, 2016 by z0mbi Link to comment Share on other sites More sharing options...
7illusions 1249 Posted January 5, 2016 Share Posted January 5, 2016 Is everything transcoding? If so, is everything you try to play with DTS audio? Or what's the video and audio codecs and the container type for the types you try to play? Link to comment Share on other sites More sharing options...
swhitmore 781 Posted January 6, 2016 Share Posted January 6, 2016 I need to do some further testing on the transcoding. I just found a bug yesterday with my library that caused a lot of items to have missing media info. The was causing a lot of clients to transcode. Link to comment Share on other sites More sharing options...
jds828 24 Posted January 6, 2016 Share Posted January 6, 2016 Is everything transcoding? If so, is everything you try to play with DTS audio? Or what's the video and audio codecs and the container type for the types you try to play? I'd not picked up on this at first. Yes it is, transcodes all files and audio formats. As mentioned earlier... Very choppy at the start of video No subtitles now Link to comment Share on other sites More sharing options...
swhitmore 781 Posted January 6, 2016 Share Posted January 6, 2016 The new update has caused the app to use a crap load of cpu and memory. I think there is a huge leak. 25|2016-01-06T10:57:54.1642106+00:00|INFO|20|RtLogger|Created new web socket of type WebSocketClient 27|2016-01-06T10:57:54.1642106+00:00|INFO|6|RtLogger|Connecting to ws://192.168.1.10:8096/emby?api_key=d8e44ed74024424caa9f0f7005db9107&deviceId=AwDQnQgAUhoFAIquBgABAAQA6I0EAPT0BAAg+QEArsUCABSlCQA+4A== 28|2016-01-06T10:57:54.1798352+00:00|INFO|12|RtLogger|Connected to ws://192.168.1.10:8096/emby?api_key=d8e44ed74024424caa9f0f7005db9107&deviceId=AwDQnQgAUhoFAIquBgABAAQA6I0EAPT0BAAg+QEArsUCABSlCQA+4A== 32|2016-01-06T10:57:54.3171047+00:00|INFO|3|MainHubView|Clearing backstack 67|2016-01-06T10:58:03.8762065+00:00|INFO|11|RtLogger|Received web socket message: LibraryChanged 71|2016-01-06T10:58:11.4963438+00:00|INFO|11|RtLogger|Received web socket message: LibraryChanged 77|2016-01-06T10:59:10.2111356+00:00|INFO|3|MainHubView|Clearing backstack 102|2016-01-06T10:59:39.2073092+00:00|INFO|3|PlaybackService|Playing BackgroundItem: theme 105|2016-01-06T10:59:39.3388462+00:00|INFO|6|PlaybackService|Profile: Windows 8/RT, Path: \\SERVER\Videos\TV Shows\The Americans (2013)\backdrops\theme.mp4, isEligibleForDirectPlay: True, isEligibleForDirectStream: True 108|2016-01-06T10:59:59.4115296+00:00|INFO|3|PlaybackService|Playing item: Mutually Assured Destruction, Position: 4153786458 113|2016-01-06T10:59:59.4740365+00:00|INFO|12|PlaybackService|Profile: Windows 8/RT, Path: \\SERVER\Videos\TV Shows\The Americans (2013)\Season 1\The Americans (2013) - S01E08 - Mutually Assured Destruction - 1080p WEB-DL.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True 115|2016-01-06T11:00:00.0281493+00:00|INFO|3|PlaybackService|Mutually Assured Destruction : Media Opened 120|2016-01-06T11:00:00.4132777+00:00|INFO|6|RtLogger|Received web socket message: PlaybackStart 122|2016-01-06T11:00:00.8975284+00:00|INFO|11|RtLogger|Received web socket message: UserDataChanged 123|2016-01-06T11:00:19.6160572+00:00|INFO|15|RtLogger|Received web socket message: SessionEnded 125|2016-01-06T11:00:20.8480527+00:00|ERROR|12|SyncService|Error uploading file --> System.IO.FileNotFoundException: The system cannot find the file specified. at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at MediaBrowser.Implementations.Device.<UploadFile>d__11.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task) at MediaBrowser.ApiInteraction.Sync.ContentUploader.<UploadImages>d__6.MoveNext() 127|2016-01-06T11:00:20.9064547+00:00|ERROR|6|SyncService|Error uploading file --> System.IO.FileNotFoundException: The system cannot find the file specified. Link to comment Share on other sites More sharing options...
swhitmore 781 Posted January 6, 2016 Share Posted January 6, 2016 (edited) Ok, reinstalling fixed the issue. I fixed my transcoding issue on the server, however all videos with DTS are transcoding in the app, and I still get choppy playback in the first 20sec or so of direct playback. Also, the app always seems to say "Syncing" in the top right corner. Edited January 6, 2016 by swhitmore Link to comment Share on other sites More sharing options...
Luke 37019 Posted January 6, 2016 Share Posted January 6, 2016 if you're getting choppy playback when direct streaming then you shouldn't be direct streaming, so I would lower the bitrate setting in the app. Link to comment Share on other sites More sharing options...
jds828 24 Posted January 6, 2016 Share Posted January 6, 2016 if you're getting choppy playback when direct streaming then you shouldn't be direct streaming, so I would lower the bitrate setting in the app. I tried that but still the same. I also tested it on a low bit 720 with stereo audio and that stuttered too. On a positive note, my subtitles started to intermittently work. Not had chance to properly test yet. I did an emby app reinstall yesterday too just to eliminate that. Do the apps only use a single core? I noticed that it only uses the one.... just curious. Link to comment Share on other sites More sharing options...
z0mbi 76 Posted January 6, 2016 Share Posted January 6, 2016 if you're getting choppy playback when direct streaming then you shouldn't be direct streaming, so I would lower the bitrate setting in the app. Its not a network bandwidth problem. I get choppy playback in the app when there is a significant buffer. I think it's once again a problem with the Surface Pro 4. Doesnt do it on my desktop computers, just the SP4. Link to comment Share on other sites More sharing options...
Deathsquirrel 741 Posted January 6, 2016 Share Posted January 6, 2016 Its not a network bandwidth problem. I get choppy playback in the app when there is a significant buffer. I think it's once again a problem with the Surface Pro 4. Doesnt do it on my desktop computers, just the SP4. It wouldn't surprise me as I had some similar issues with Emby clients on the pro 3 when it was new. A couple rounds of video driver updates eventually eliminated it all for me. Fingers crossed for you! Link to comment Share on other sites More sharing options...
swhitmore 781 Posted January 7, 2016 Share Posted January 7, 2016 if you're getting choppy playback when direct streaming then you shouldn't be direct streaming, so I would lower the bitrate setting in the app. It's only choppy at the start (for 20sec or so), and after that it plays fine. I don't get that issue when directly playing it with WMP. Link to comment Share on other sites More sharing options...
bennymac 47 Posted January 8, 2016 Share Posted January 8, 2016 (edited) Its not a network bandwidth problem. I get choppy playback in the app when there is a significant buffer. I think it's once again a problem with the Surface Pro 4. Doesnt do it on my desktop computers, just the SP4. Yeh I'm finding the SP4 has wifi related issues that only effects use on some AP's under certain conditions. There is a registry fix to help resolve it until a fix it is pushed. I get this issue using the web client or pretty much anything stream. It shit's me to the max. Just one of the many little problems the SP4 has at the moment Edited January 8, 2016 by bennymac Link to comment Share on other sites More sharing options...
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