Luke 37057 Posted December 13, 2015 Share Posted December 13, 2015 Here's the log, forgot to attache it. that's is, and then it just shuts down? does the OS ask you to submit an error report? if so, please do that and more information will be sent to our developer account. what device is it? Link to comment Share on other sites More sharing options...
rockftp 0 Posted December 13, 2015 Share Posted December 13, 2015 Yes that's all. It shuts down, with no error or other messages. I use Asus Transforer Prime TF201, with Android 4.1.1. It's not rooted. The app was running smoothly on this device before. Link to comment Share on other sites More sharing options...
Nicole 0 Posted December 14, 2015 Share Posted December 14, 2015 Similar issues... Live TV gives spinner for 2-3 minutes, plays audio for two seconds with no image then nothing. No error just black screen. Tested at home on WiFi, works fine. Doesnt work on cell phone or tab. The build listed on previous posts crashes immediately. Link to comment Share on other sites More sharing options...
Luke 37057 Posted December 14, 2015 Share Posted December 14, 2015 Similar issues... Live TV gives spinner for 2-3 minutes, plays audio for two seconds with no image then nothing. No error just black screen. Tested at home on WiFi, works fine. Doesnt work on cell phone or tab. The build listed on previous posts crashes immediately what version is this with? Link to comment Share on other sites More sharing options...
Nicole 0 Posted December 14, 2015 Share Posted December 14, 2015 emby 2.4.30 android-googlex86-release.zip build crashed immediately. Link to comment Share on other sites More sharing options...
Luke 37057 Posted December 14, 2015 Share Posted December 14, 2015 emby 2.4.30 android-googlex86-release.zip build crashed immediately. Can you provide a log from the app? instructions are here: http://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/ Also if the device asks you to submit a crash report please do that. thanks. Link to comment Share on other sites More sharing options...
Nicole 0 Posted December 14, 2015 Share Posted December 14, 2015 Uninstalled then reinstalled emby. See attached. attempted to lower video quality, no change. Link to comment Share on other sites More sharing options...
Nicole 0 Posted December 14, 2015 Share Posted December 14, 2015 Uninstalled then reinstalled emby. See attached. attempted to lower video quality, no change. 2abba5dd-2e99-4af6-b3b5-145a368954df.log Link to comment Share on other sites More sharing options...
Luke 37057 Posted December 14, 2015 Share Posted December 14, 2015 Ok, so you are able to at least run the app. Can you also provide the server log? See here for instructions: http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
ufcfan 0 Posted December 16, 2015 Share Posted December 16, 2015 I am having the same issue. Black screen, white screen black screen then exit. I have a 13.5" Toshiba tablet which I love, but Toshiba is terrible. They will not update the os and won't provide the bootloader so I can root it. Subsequently I am stuck with 4.04 I love the size of the screen, however it was working fine and now it isn't. When I looked at the log it reads - 15:17:32.038 [main] INFO App - Enabling Crosswalk due to older android version15:17:32.073 [main] DEBUG App - AndroidSyncFileRepository started. syncPath: /mnt/sdcard/emby/sync15:17:32.140 [main] INFO App - Enabling Crosswalk due to older android version15:17:34.980 [main] DEBUG App - Calling MediaSyncAdapter.updateSyncPreferences with null I am assuming the problem is my older OS? Is there a place where I can downlad the previous version and then just never update it, so I can keep using my big screen tablet? Link to comment Share on other sites More sharing options...
rockftp 0 Posted December 17, 2015 Share Posted December 17, 2015 I installed an old version. It works fine now. Just Google for it. Link to comment Share on other sites More sharing options...
Luke 37057 Posted December 17, 2015 Share Posted December 17, 2015 I installed an old version. It works fine now. Just Google for it. Thanks for the update. Glad you're up and running. I am looking into the reason for the latest version not running on older devices. Link to comment Share on other sites More sharing options...
sh0dan 0 Posted December 23, 2015 Share Posted December 23, 2015 (edited) Sorry, I'll try and check my logs but for now I just wanted to add a quick note... "Black screen, white screen black screen then exit." "crashed immediately." Same on a Lenovo IdeaTab A2109-F. Edited December 23, 2015 by sh0dan Link to comment Share on other sites More sharing options...
rockftp 0 Posted January 6, 2016 Share Posted January 6, 2016 I am looking into the reason for the latest version not running on older devices. Is the problem solved already and can I update to latest version? Link to comment Share on other sites More sharing options...
Luke 37057 Posted January 6, 2016 Share Posted January 6, 2016 Is the problem solved already and can I update to latest version? Unfortunately not yet. I was able to reproduce on a test device and the issue is coming from a library we're using. I've seen a commit on their dev branch that looks like it may resolve it and am waiting on them to release it. I will update once i have more. thanks. 1 Link to comment Share on other sites More sharing options...
Sammy 735 Posted January 6, 2016 Share Posted January 6, 2016 I'm not having issues with the android app like this.. Syncing is a problem as posted in the Server forum and playback is spotty. I contributed that to a bad connection from my phone 4G. Link to comment Share on other sites More sharing options...
Sammy 735 Posted January 8, 2016 Share Posted January 8, 2016 Yeah, I have issues with 4G too so that is why I want sync to work but not hog up all my phone's internal memory. That said, when I look in the library now I see 3 sync jobs for the same episode but only one copy of it on my android, in the directory I created per the post above. I had to refresh it a few times on the sync screen and maybe that is why. I am about to test playback of this synced file which should be fine as I've played them back from the internal storage before quite nicely. Link to comment Share on other sites More sharing options...
rockftp 0 Posted January 9, 2016 Share Posted January 9, 2016 Unfortunately not yet. I was able to reproduce on a test device and the issue is coming from a library we're using. I've seen a commit on their dev branch that looks like it may resolve it and am waiting on them to release it. I will update once i have more. thanks. Thanks for your update. Link to comment Share on other sites More sharing options...
sh0dan 0 Posted February 23, 2016 Share Posted February 23, 2016 I wondered if I could check in and see if the third party has patched the issue? I'm missing being able to use it on my android tablet Thanks! Link to comment Share on other sites More sharing options...
Luke 37057 Posted February 23, 2016 Share Posted February 23, 2016 There have been a lot of updates so please try it out. Link to comment Share on other sites More sharing options...
sh0dan 0 Posted February 24, 2016 Share Posted February 24, 2016 Sorry I should have said, same issue on latest. I wondered if the third party library issue you identified had been resolved and included in the latest emby build? Link to comment Share on other sites More sharing options...
Luke 37057 Posted February 24, 2016 Share Posted February 24, 2016 Yea I was hoping so but I guess not. Link to comment Share on other sites More sharing options...
Sammy 735 Posted February 24, 2016 Share Posted February 24, 2016 When you say latest wouldn't it be better to state the version number so that everyone is on the same page? Link to comment Share on other sites More sharing options...
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