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Roku Reboots When Starting Playback


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#101 mjktg99 OFFLINE  

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Posted 22 December 2015 - 01:38 PM

Hello,

 

Has this issue been resolved with a emby server update or is it all related to the roku firmware? 

 

I have a lot of friends with roku's who have reported crashing as well, I hope this is an easy fix.

 

Thanks 

 

Both,  the server was updated with a fix and Roku released a fix in their latest build.  Luke did mention a concern of the fix from Roku breaking his fix in the server but at this point, it doesn't seem to have done that.


Edited by mjktg99, 22 December 2015 - 01:39 PM.

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#102 christhetower OFFLINE  

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Posted 24 December 2015 - 08:14 PM

my server is up to date Version 3.0.5781.8 but my roku is still rebooting after tryimg to play any movies over 2 hours long. Do i have to do anything to make the fix work for me?



#103 ITMonkey OFFLINE  

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Posted 24 December 2015 - 08:16 PM

@christhetower have you updated to the latest Roku firmware? That seems to have fixed it.

Edited by ITMonkey, 24 December 2015 - 08:17 PM.

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#104 christhetower OFFLINE  

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Posted 24 December 2015 - 08:20 PM

that fixed it Thank You!


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#105 footose OFFLINE  

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Posted 28 December 2015 - 01:51 PM

Fixed here also



#106 Luke OFFLINE  

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Posted 28 December 2015 - 01:55 PM

Well done guys. Thanks for helping investigate this.



#107 footose OFFLINE  

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Posted 29 December 2015 - 06:16 PM

Anyone else sometimes get "kicked out" of emby (not a reboot) and then you can go back in and can play the movie after selecting it a second time?



#108 Happy2Play OFFLINE  

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Posted 29 December 2015 - 07:15 PM

Anyone else sometimes get "kicked out" of emby (not a reboot) and then you can go back in and can play the movie after selecting it a second time?

Helps to know server and channel version numbers.  But no haven't had that issue yet.



#109 speechles OFFLINE  

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Posted 29 December 2015 - 07:38 PM

@footose

Getting "kicked out" of emby rather than a reboot means the brightscript crashed out to the debugger. It can be a soft-crash, like a type-mismatch or similar, which makes the client unusable, but stays inside the screen stack. Or a hard-crash using screen component calls which takes down the screen-stack and crashes you back to the homescreen. The error usually means a timeout (network issue) has occured, and metadata required for a screen to be created is missing. This is why re-enter the app, and play same video from the resume point works. This is the only way I can reproduce it. A firmware crash reboots the entire device.

It is a known issue if you "flip through" the toggle very quickly for movies, from latest, to jump-in, to resume, to genre, to suggested, to etc.. Unless you wait for the "suggested" row to populate before you change the row to a new view it will hard-crash the client. The suggested row has a 2nd toggle, the "reference movie" ("Because you watched"/"Because you liked") which when clicked cycles to the next suggestion. This difference causes the crash.

The post below mine is about fixing a firmware crash reboot. Anyone on firmware v7.0 build 9044 should no longer see these reboot issues.

Edited by speechles, 29 December 2015 - 07:59 PM.


#110 ohara124 OFFLINE  

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Posted 29 December 2015 - 07:53 PM

Roku has a new update V7 build 9044. All movies that used to cause a firmware reboot now play with roku EMBY app v2.1 build 7. Have not tried build 5. Running lateset server.

#111 Luke OFFLINE  

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Posted 29 December 2015 - 10:03 PM

Well done, thanks for the info.



#112 Luke OFFLINE  

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Posted 11 January 2017 - 02:42 PM

If you'd like to try a preview of the new Roku app you can do so here:

 

https://emby.media/c...ic-preview-beta

 

Please make sure to read the disclaimers. Thanks and enjoy !






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