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Emby will not unlock


lscoa

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Been on the phone with amazon for hours. They had me uninstall, reinstall and repurchase the app at least 5 times. each time they issued a refund, but that's not the goal here. I purchase the app, they charge my card, but it still wants me to repurchase the app. It reads that I am in trial mode till October 21, 2015. I have the 2nd generation fire TV. Appreciate any help.

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Can you confirm the version of the app?  It is on the settings page.

 

Have you attempted any other purchases from the same device?

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Immediately after the purchase the lock icon disappeared. The next time I go to the screen, the lock icon is back.

 

Okay, so that means the purchase is successful but a subsequent check against the store for that same purchase is failing for some reason.

 

Unfortunately, I can't get logs off the Fire TV with the automated system so you can't even send me a log to see if I can see an error being reported.

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I forgot to mention, and I'm starting to think its pertinent, that I use private internet access Vpn. Does that create a problem?

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I forgot to mention, and I'm starting to think its pertinent, that I use private internet access Vpn. Does that create a problem?

 

I guess that's possible - if something is interfering with the API calls to the Amazon store.

 

Supporters/Premiere members do get free access.

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You would not encounter this issue if you were a supporter because we would never need to validate anything with the store.

 

I would still be very interested in if any other paid apps work if you ever encounter one.

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