lscoa 0 Posted October 9, 2015 Share Posted October 9, 2015 Been on the phone with amazon for hours. They had me uninstall, reinstall and repurchase the app at least 5 times. each time they issued a refund, but that's not the goal here. I purchase the app, they charge my card, but it still wants me to repurchase the app. It reads that I am in trial mode till October 21, 2015. I have the 2nd generation fire TV. Appreciate any help. Link to comment Share on other sites More sharing options...
ebr 14861 Posted October 9, 2015 Share Posted October 9, 2015 Can you confirm the version of the app? It is on the settings page. Have you attempted any other purchases from the same device? Link to comment Share on other sites More sharing options...
lscoa 0 Posted October 10, 2015 Author Share Posted October 10, 2015 Hi, the version is 1105a. I have not tried any other paid apps but have used some free ones. Thanks Link to comment Share on other sites More sharing options...
ebr 14861 Posted October 10, 2015 Share Posted October 10, 2015 After you have purchased the in-app item, does the unlock button still appear on your home screen? Link to comment Share on other sites More sharing options...
lscoa 0 Posted October 10, 2015 Author Share Posted October 10, 2015 Immediately after the purchase the lock icon disappeared. The next time I go to the screen, the lock icon is back. Link to comment Share on other sites More sharing options...
ebr 14861 Posted October 10, 2015 Share Posted October 10, 2015 Immediately after the purchase the lock icon disappeared. The next time I go to the screen, the lock icon is back. Okay, so that means the purchase is successful but a subsequent check against the store for that same purchase is failing for some reason. Unfortunately, I can't get logs off the Fire TV with the automated system so you can't even send me a log to see if I can see an error being reported. Link to comment Share on other sites More sharing options...
lscoa 0 Posted October 11, 2015 Author Share Posted October 11, 2015 Any suggestions? Possibly there is an app that would generate a log? Would a supporter number fix the problem? Thanks again. Link to comment Share on other sites More sharing options...
lscoa 0 Posted October 11, 2015 Author Share Posted October 11, 2015 I forgot to mention, and I'm starting to think its pertinent, that I use private internet access Vpn. Does that create a problem? Link to comment Share on other sites More sharing options...
ebr 14861 Posted October 11, 2015 Share Posted October 11, 2015 I forgot to mention, and I'm starting to think its pertinent, that I use private internet access Vpn. Does that create a problem? I guess that's possible - if something is interfering with the API calls to the Amazon store. Supporters/Premiere members do get free access. Link to comment Share on other sites More sharing options...
lscoa 0 Posted October 11, 2015 Author Share Posted October 11, 2015 Does that mean if I am a supporter the issue would be resolved? Or is there a possibility I would still have issues. Link to comment Share on other sites More sharing options...
ebr 14861 Posted October 11, 2015 Share Posted October 11, 2015 You would not encounter this issue if you were a supporter because we would never need to validate anything with the store. I would still be very interested in if any other paid apps work if you ever encounter one. Link to comment Share on other sites More sharing options...
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