Scott84Z28 39 Posted September 23, 2015 Share Posted September 23, 2015 Hi, I have the app install on two machines and may tablet. One machine and the tablet work fine. On my main machine though I've been having a problem for a few weeks that the app crashes as soon as it starts to play a video. It doesn't matter if it's an actual show, or if it's just a background theme. The app just closes. I have in the past been installing the dev versions of the Win10 app on the machine with the problem. The other machines have only used the version from the store. Currently all machines have 3.4.4.352 installed. I've tried multiple times to de-install and re-install the app, with no luck. Here's the log: 28|2015-09-23T09:17:35.4219828+00:00|INFO|3|MainHubView|Clearing backstack 32|2015-09-23T09:17:35.5209823+00:00|INFO|19|RtLogger|Created new web socket of type WebSocketClient 33|2015-09-23T09:17:35.5209823+00:00|INFO|18|RtLogger|Connecting to ws://xxx.xxx.xxx.xxx:8096/mediabrowser?api_key=2a0773abdc2945f7b406676a7df21999&deviceId=AwB4hwMAssgIAOIHBQDWRQUANU0FAOyBBQCpuQYAAQAEAAoEBAB68wQACPsBACiSAgB0AwkAohk= 34|2015-09-23T09:17:35.5259830+00:00|INFO|19|RtLogger|Connected to ws://xxx.xxx.xxx.xxx:8096/mediabrowser?api_key=2a0773abdc2945f7b406676a7df21999&deviceId=AwB4hwMAssgIAOIHBQDWRQUANU0FAOyBBQCpuQYAAQAEAAoEBAB68wQACPsBACiSAgB0AwkAohk= 102|2015-09-23T09:17:45.5178422+00:00|INFO|3|PlaybackService|Playing BackgroundItem: theme 107|2015-09-23T09:17:58.9507620+00:00|FATAL|3|Application|The application crashed: Object reference not set to an instance of an object. And here's the Fatal log: Sequence: 107 Date/time: 2015-09-23T09:17:58.9507620+00:00 Level: FATAL Thread: 3 Logger: Application ------------------------ The application crashed: Object reference not set to an instance of an object. ------------------------ Session: {"PackageArchitecture":"Neutral","PackageFullName":"436337Illusions.com.MediaBrowser_3.4.4.352_neutral__77hd5e1v1hqs4","PackagePublisher":"CN=CA9FBA89-9B8C-4501-9177-37B89E41D3FF","PackagePublisherId":"77hd5e1v1hqs4","PackageResourceId":"","PackageVersion":"3.4.4.352","InstallationId":"aebe5f07-e2f0-40ef-a5d4-2e1cb6820b46"} Any idea what I can do? Thanks in advance! Link to comment Share on other sites More sharing options...
Scott84Z28 39 Posted September 24, 2015 Author Share Posted September 24, 2015 @7illusions Any thoughts? Link to comment Share on other sites More sharing options...
Scott84Z28 39 Posted September 28, 2015 Author Share Posted September 28, 2015 bump? Link to comment Share on other sites More sharing options...
Luke 36999 Posted September 28, 2015 Share Posted September 28, 2015 I think he might have just missed this. While we wait for him, if you can supply the server-info, i can take a look and potentially see if there's something on the server that needs to be looked at: http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
Scott84Z28 39 Posted September 29, 2015 Author Share Posted September 29, 2015 Hi Luke. Here's the server log (did a reboot of the server, and then tried to connect from the affect Win10 app client). Let me know if you see anything. As I mentioned before, the Win10 app works perfectly from other machines to my server. Thanks. server-63579116076.txt Link to comment Share on other sites More sharing options...
Scott84Z28 39 Posted September 30, 2015 Author Share Posted September 30, 2015 @7illusions, @Luke Link to comment Share on other sites More sharing options...
Luke 36999 Posted September 30, 2015 Share Posted September 30, 2015 i don't see anything wrong server side. i've passed it to 7illusions for him to take a look at it. Link to comment Share on other sites More sharing options...
7illusions 1249 Posted September 30, 2015 Share Posted September 30, 2015 Sorry folks, haven't had the time to look into this, been catching up on work. Just to rule things out, have you tried logging out of the app and then logging in? (Might even be worth to logout, restart,login) Just to figure out if the app is in some strange state.. Link to comment Share on other sites More sharing options...
Scott84Z28 39 Posted October 1, 2015 Author Share Posted October 1, 2015 Sorry folks, haven't had the time to look into this, been catching up on work. Just to rule things out, have you tried logging out of the app and then logging in? (Might even be worth to logout, restart,login) Just to figure out if the app is in some strange state.. No worries! I have tried logging out, and back and forth between two different users. De-installed, re-installed. But every time a video starts, either movie or tv, or even just the background theme then the app closes. Argh... ;-) Link to comment Share on other sites More sharing options...
7illusions 1249 Posted October 1, 2015 Share Posted October 1, 2015 And it's just on that particular machine? Have you installed any 3rd party codec packs? Link to comment Share on other sites More sharing options...
Scott84Z28 39 Posted October 1, 2015 Author Share Posted October 1, 2015 Ya, just this machine. Other machines with the app have no problem. I just double checked, and the only codec pack as such that is installed are LAV filters (version 0.59.1). But they've been there since Jan 2014. Link to comment Share on other sites More sharing options...
Vicpa 552 Posted October 1, 2015 Share Posted October 1, 2015 Hi, It isn't a N or KN version of win 10 is it? Just want to exclude another potential issue. if it is you need to download. http://www.microsoft.com/en-us/download/details.aspx?id=48231 Just shooting in the dark. -Vicpa Link to comment Share on other sites More sharing options...
Scott84Z28 39 Posted October 1, 2015 Author Share Posted October 1, 2015 No, the machine that isn't working isn't N or KN. I do however, have two machines that are N, and they do work. I had to download the feature pack. FYI, the Win10 Emby app gives you a link to the Win8.1 feature pack, which won't work. You have to go look for the Win10 feature pack. Link to comment Share on other sites More sharing options...
Vicpa 552 Posted October 1, 2015 Share Posted October 1, 2015 Hi, Like I said just a wild guess. It is never that simple Link to comment Share on other sites More sharing options...
Scott84Z28 39 Posted October 1, 2015 Author Share Posted October 1, 2015 Hi, Like I said just a wild guess. It is never that simple If only.... ;-) Link to comment Share on other sites More sharing options...
7illusions 1249 Posted October 1, 2015 Share Posted October 1, 2015 Is the server running on the same machine as the app? Link to comment Share on other sites More sharing options...
Scott84Z28 39 Posted October 2, 2015 Author Share Posted October 2, 2015 Nope. Different machine. Link to comment Share on other sites More sharing options...
Scott84Z28 39 Posted October 9, 2015 Author Share Posted October 9, 2015 FYI, I tried your new version, 3.4.5.353. Same problem, closes as soon as a video starts. Link to comment Share on other sites More sharing options...
Luke 36999 Posted October 9, 2015 Share Posted October 9, 2015 if you're referring to the test build that he posted in the testing area yesterday, please make sure to comment in that section. thanks. Link to comment Share on other sites More sharing options...
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