ayeroff 2 Posted September 15, 2015 Share Posted September 15, 2015 I'm relatively new to Emby, and have recently begun using it in conjunction with my Kodi set-up using the Emby add-on. This is an AWESOME program! But I'm having a weird problem. I can't get Emby to display any of my actor thumbnails. They all correctly populate with the names of the actors, and show all of the other movies that the actors are in in my media library. But the photos won't display in Emby (and therefore also won't display in Kodi). I attached a picture of the blank image that shows for all of my actors. Here's how my media is organized: Each movie is in its own folder. Each folder is named "Movie Title (year)". Each movie is named "Movie Title (year).mkv" In each movie folder is all of the artwork (fanart, poster, disc, logo, etc). In each movie folder is also a folder labeled "Actors" which contains all the actor thumbnails. Finally, each movie folder contains an NFO file with all the metadata. Kodi always displayed the Actor images perfectly. But now with Emby, none are displayed. I've tried re-freshing the meta-data for individual movies in Emby, but it doesn't help. I've also tried refreshing the entire library, thinking that maybe Emby needed to download its own Actor images to work correctly, but again, no change. I'm hoping you can help. Thanks! Link to comment Share on other sites More sharing options...
ayeroff 2 Posted September 15, 2015 Author Share Posted September 15, 2015 Update: I've found that if I go to the "People" section of my library (using the links at the top that are "Suggestions" "Movies" "Trailers" "Collections" "Genres" "People" "Suggestions"), then I am able to refresh each actor individually and it correctly displays the actor's picture. Is there a way to do the same type of update for ALL of the actors at once? Link to comment Share on other sites More sharing options...
Blueeyiz702 216 Posted September 15, 2015 Share Posted September 15, 2015 Its slow but sure,and eventually all the actors will fill in.Just takes time because there are so many. Link to comment Share on other sites More sharing options...
Happy2Play 8252 Posted September 15, 2015 Share Posted September 15, 2015 (edited) In each movie folder is all of the artwork (fanart, poster, disc, logo, etc). In each movie folder is also a folder labeled "Actors" which contains all the actor thumbnails. This I believe is where the problem lies. Emby maintains its own People folder, which is maintained in the Metadata folder, unless this is really old installation then it is in your IBN folder. I could be wrong but I don't believe it looks at the movie\actor folder at all. Edited September 15, 2015 by Happy2Play Link to comment Share on other sites More sharing options...
pclausen 41 Posted September 16, 2015 Share Posted September 16, 2015 (edited) Its slow but sure,and eventually all the actors will fill in.Just takes time because there are so many. Unless I'm mistaken, there's a known bug at the moment that is preventing any method to automatically update all people images. I got about 50,000 people, and maybe 5% have images at the moment. Clicking on each person individually to refresh is not an option for me. And this is a relatively fresh install (last 30 days) on Windows 10. i.e. I don't have any people folders inside my movie folders. What I am finding, is that when I come across an actor with no image, there is no corresponding folder inside the Metadata/People folder. Once I refresh that person, the image is loaded and a folder now exists inside Metadata/People. I also ran the RED utility (to remove empty dirs within Metadata/People) and while it did find a lot of empty folders that were deleted, it still didn't correct the issue. So the script within Emby that goes out to parse imdb does not appear to be working any longer when applied to the entire media folder, only on individual persons. Edited September 16, 2015 by pclausen Link to comment Share on other sites More sharing options...
blumamba 10 Posted September 22, 2015 Share Posted September 22, 2015 Can someone tell me how I am supposed to get the people pics to download? Or is this a known issue and being rectified? Can someone copy their people folder and place it in a downloadable link? Thanks Link to comment Share on other sites More sharing options...
jmos1277 9 Posted September 22, 2015 Share Posted September 22, 2015 I'd just like to mention that I'm experience this same bug. I just did a clean install of Emby on an unRAID box in a Docker container. If I "scan media library" in my scheduled tasks all of my movies index correctly and the "Cast & Crew" names and the place holder images show up under each movie. However, no "Cast & Crew" thumbnails appear. Even if I "Refresh people" in my schedule tasks, actor thumbnails/bios are not downloaded correctly. So, it's not just actor images, but their bios that are missing. No information about an actor is placed in the "metadata/People". A folder is not even created in the metadata folder. If I go to the "Movies > People" tab, I can manually refresh an actor and their information (thumbnail & bio) downloads correctly. However, I have about 25,000 actors in my list right now and I don't plan to download them one at a time. When I refresh an actor manually, all information is correctly stored in the metadata folder. One last thing: Here's another piece of data to make things just a bit more interesting. Some actor information DID appear in my "metadata/People" folder. HOWEVER, only actors that were in "MISSING" TV episodes had data download. Very strange. Link to comment Share on other sites More sharing options...
Happy2Play 8252 Posted September 22, 2015 Share Posted September 22, 2015 Well the process should be fetch metadata for media then the Refresh People task will attempt to get the people listed in the metadata. 51GB of People is hard to upload somewhere. Link to comment Share on other sites More sharing options...
tarnalcock 4 Posted September 22, 2015 Share Posted September 22, 2015 I have the same issue, although some people seem to populate fine! I initially thought that maybe it was just because there were no images for those people. I have not tried to verify this as it is not such a huge deal for me.. Link to comment Share on other sites More sharing options...
tarnalcock 4 Posted September 22, 2015 Share Posted September 22, 2015 On a side note, If I wanted to migrate servers, would copying %AppData%\Roaming\Emby-Server\metadata from one server to another be sufficient? Would the %AppData%\Roaming\Emby-Server\cache folder need to go too? Link to comment Share on other sites More sharing options...
LqHnyBear 23 Posted September 26, 2015 Share Posted September 26, 2015 I'm trying to get my cast and crew images to update, I've tried "Refresh People" in scheduled tasks, Refreshing TV directory in the metadata manager and refreshing the individual show from the metadata manager. Nothing but going to the individual cast member and clicking refresh on them seems to work. I cant imagine clicking every single cast/crew member and having to refresh them one by one. Is there something I'm missing? I'm on emby Version 3.0.5724.5 Link to comment Share on other sites More sharing options...
pclausen 41 Posted September 26, 2015 Share Posted September 26, 2015 As per my post #5, this appears to be a bug in the current version. Bug is also present in current beta and development releases. Link to comment Share on other sites More sharing options...
badaas 139 Posted September 30, 2015 Share Posted September 30, 2015 People missing for me, big actors too. No empty dirs. Force refresh still doesnt populate them? Before I could use RED to remove empty dirs but now there iis no empty dirs and no actors This is clean install with latest beta. Link to comment Share on other sites More sharing options...
tarnalcock 4 Posted September 30, 2015 Share Posted September 30, 2015 (edited) @badaas, when you say there are no empty folders do you mean that RED does not detect them as empty? Is it possible you have the setting to hide metadata turned on? Edited September 30, 2015 by tarnalcock Link to comment Share on other sites More sharing options...
pclausen 41 Posted September 30, 2015 Share Posted September 30, 2015 I'm pretty sure it's broken. I'm running latest dev version (have tried latest beta also) and here's what I posted a few days ago in another thread: --- cut --- My understanding is that this is a known bug and that it will be addressed in a future release. I currently have 43,495 people for (2.306) movies and 6,917 for TV (154 shows, 8,640 Episodes), for a total of 50,412 People (probably a little less due to some Movie people also being in TV Shows). I have People configured to only pick up Actors and Directors and I would say I have maybe 10% images at this time. When I add new Movies and TV Episodes, any new People are added correctly with images. When I look in my Emby-Server/metadata/people folder, I have a total of 5,823 subfolders, subtracting 30 (the 1,5,A-Z and one Russian letter folder), I have a net of 5,793 actual People folders, which is close to the 10% of People that have images (5,793/50,412*100 = 11.49% to be exact). Apparently, the way it works is that Emby only creates folders for People once there is metadata/images to store for them, presumably after picking it up from imdb. So the bug appears that, for existing titles, when running either the people scan or the refresh from the root media folder under Metadata Manager, Emby does not go out to imdb to pick up metadata for existing people that do not yet have any. --- cut --- Link to comment Share on other sites More sharing options...
blumamba 10 Posted October 1, 2015 Share Posted October 1, 2015 Can someone confirm that it is on the list to fix at some point? Link to comment Share on other sites More sharing options...
Luke 37029 Posted October 1, 2015 Share Posted October 1, 2015 yes, it is. 2 Link to comment Share on other sites More sharing options...
jmos1277 9 Posted October 11, 2015 Share Posted October 11, 2015 Any progress on this bug? Link to comment Share on other sites More sharing options...
blumamba 10 Posted October 14, 2015 Share Posted October 14, 2015 Thanks Link to comment Share on other sites More sharing options...
blumamba 10 Posted October 14, 2015 Share Posted October 14, 2015 Luke confirmed this is a known bug and that they are aware of it. Link to comment Share on other sites More sharing options...
badgone88 0 Posted December 5, 2015 Share Posted December 5, 2015 Same problem here : impossible for me to refresh actor thumbnails. I have to select them one by one, it's a waste of time. Any solution ? Thanks, and sorry for my bad english Link to comment Share on other sites More sharing options...
badaas 139 Posted December 5, 2015 Share Posted December 5, 2015 same, old bug not fixed... 1 Link to comment Share on other sites More sharing options...
Marv 9 Posted March 1, 2016 Share Posted March 1, 2016 I just recognized this issue myself. I'm using Emby with Kodi addon and can't get my actor images shown in Kodi that way. Link to comment Share on other sites More sharing options...
badaas 139 Posted March 3, 2016 Share Posted March 3, 2016 I just recognized this issue myself. I'm using Emby with Kodi addon and can't get my actor images shown in Kodi that way. Try a skin that uses skin.helper by marcel. ie his Ttian skin or Eunique by @@im85288 and myself. Look on kodi forum here for them, or kodi.tv. The helper will fill in the gaps and download images itself. This wont update emby db, but is a stop-gap solution. 1 Link to comment Share on other sites More sharing options...
Marv 9 Posted March 4, 2016 Share Posted March 4, 2016 Thanks, I'll check this out. Would be nice to get this working with Emby using local actor images though Link to comment Share on other sites More sharing options...
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