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Getting trial messages despite that i bought the app


MisterMin

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MisterMin

I bought the Windows Phone App some weeks ago and it worked all fine. 

 

Starting today I get the message that I cannot use the remote function in the trial and need to purchase the full app.

I already reinstallled the app, same 'error'

 

 

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ScottIsAFool

Have you tapped on the app bar in the main page, and tapped on unlock features? This will take you to an in app purchase. If you already had the app bought and paid for before the last update went out, you should be prompted with a free in app purchase that will let you unlock the features.

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  • 2 weeks later...
scorchedcortex

Have you tapped on the app bar in the main page, and tapped on unlock features? This will take you to an in app purchase. If you already had the app bought and paid for before the last update went out, you should be prompted with a free in app purchase that will let you unlock the features.

Scott,

 

When I tap the in-app purchase button, it takes me to a page with a $3.49 price. Will this be free once I hit the "buy" button? I won't be charged the 3.49? Or should the page say "free"? I paid for the full version of this app months ago.

 

Please help.

Edited by scorchedcortex
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  • 1 month later...
MisterMin

Only option was to click the unlock features button, but i got charged another 3,50€, that is not acceptable since i already paid 5€ for the app!

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  • 3 weeks later...
ScottIsAFool

I haven't purchased the windows phone app, but I am a lifetime premiere supporter. Should I be able to unlock the app as well?

The premiere support is separate from the mobile client in app purchase

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Raffnix77

I bought the Windows Phone App some weeks ago and it worked all fine.

 

Starting today I get the message that I cannot use the remote function in the trial and need to purchase the full app.

I already reinstallled the app, same 'error'

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  • 2 weeks later...

What is the solution for this?  I am having the same issue.  I rarely us the mobile app and am generally on it through the web interface.  I just use the mobile app to show off. :D

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  • 4 weeks later...
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ScottIsAFool

There's an update coming through today (hopefully) that reverts the app back to a paid/trial state rather than using in-app purchases. 

 

What this does mean is anyone who has had the app installed before that update comes out automatically gets the full app for free (I believe). 

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